Latest / Hospitality Mavericks Podcast Show
#323 Alexander Kjerulf Chief Happiness Officer at Woohoo Inc. - Stop Putting the Customer First
In this episode, Michael interviews Alexander Kjerulf, a former tech entrepreneur who founded a company in 2003 focused on happiness at work and has delivered talks and workshops in over 50 countries for clients including Microsoft, IKEA, IBM, Hilton, and Shell.
They discuss research linking workplace happiness to higher productivity, creativity, retention, lower absenteeism, and stronger company results including profitability, growth, employer brand, and stock performance, alongside an ethical responsibility for leaders.
A central theme is improving customer experience by putting employees…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.