Shows / From the Horse's Mouth: Intrepid Conversations with Phil Fersht
From the Horse's Mouth: Intrepid Conversations with Phil Fersht
As technology rapidly evolves, the world has undergone a significant transformation. Society has shifted from being human-centered to a complex web of digital automation, AI, and human workers who support it. This rapid innovation outpaces regulations and threatens social mobility.
The rise of AI presents a critical challenge: how can businesses and policymakers ensure that AI enhances, rather than hinders, human creativity and innovation? Automating routine tasks could free up people for roles…
Episodes
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Nestlé's Chief Data & AI Officer Jessica Matheron: How we went from 10 days to 10 minutes
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Jessica Matheron, Chief Data & AI Officer at Nestlé…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Pegasystems Founder and CEO Alan Trefler: Agents calling agents is madness
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Alan Trefler, Founder and CEO of Pegasystems, for a…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Box co-founder and CEO Aaron Levie: AI agents look more like BPO than software — The next decade of work
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Aaron Levie, co-founder and CEO of Box, to explore the…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with KPMG Global Head of AI and Innovation Steve Chase: The AI leaders are materially breaking away from the pack
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Steve Chase, Global Head of AI and Innovation at KPMG…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with BMO's Kristin Milchanowski: Quantum advantage arrives this year
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Kristin Milchanowski, Chief AI & Quantum Officer and…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Firstsource MD & CEO Ritesh Idnani: There's no soft landing for a labor-first model in AI
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Ritesh Idnani, MD & CEO of Firstsource, for a candid…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with You.com Co-Founder and CEO Richard Socher: Everyone becomes a manager of AI — The Eureka machine & the new science
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Richard Socher, co-founder and CEO of You.com, co-founder…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Rohan Narayana Murty, Founder and CEO, Workfabric AI: Why your AI fails without context, the work graph & the rise of digital twins
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht speaks with Rohan Narayana Murty, Founder & CEO of Workfabric AI…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Exponential View Founder Azeem Azhar: There is no AI bubble: The enterprise velocity gap & China's efficiency moat
In this episode of From the Horse’s Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Azeem Azhar, founder of Exponential View, Bloomberg…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Genpact CEO Balkrishan "BK" Kalra: The $18 trillion reason your AI isn't working
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Balkrishan “BK” Kalra, President and CEO of Genpact…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Cognizant Co-Founder Frank D'Souza: Why AI is breaking the IT services industry
The man who co-founded Cognizant and scaled it from a startup to 280,000 people, $16B in revenue, and ~$40B in market cap has a blunt message for the IT…
From the Horse's Mouth: Intrepid Conversations with Phil FershtPhil pods with Accenture's Chief Strategy and Services Officer Manish Sharma: Same movie, bigger budget? Pressure-testing Accenture's reinvention bet
Phil Fersht asked Accenture's Manish Sharma a blunt question: is enterprise reinvention genuinely a different operating model, or is it just transformation 2.0…
From the Horse's Mouth: Intrepid Conversations with Phil FershtAI at a crossroads: The state of the industry on trust, leadership, and execution
In this episode, Phil Fersht is joined by members of the HFS Global Advisory Board to explore why AI has reached a critical inflection point for enterprises…
From the Horse's Mouth: Intrepid Conversations with Phil FershtBeyond LLMs into the physical world: Phil Fersht with Cathy Hackl
In the latest episode of From the Horse’s Mouth, Phil Fersht is joined by Cathy Hackl, the tech futurist widely known as the “Godmother of the Metaverse”…
From the Horse's Mouth: Intrepid Conversations with Phil FershtYou can't cut yourself to growth: Phil Fersht with Julie Sweet
In the latest episode of From the Horse’s Mouth, Phil Fersht is joined by Julie Sweet, Chair and CEO of Accenture, to discuss what leadership looks like when…
From the Horse's Mouth: Intrepid Conversations with Phil FershtInventing the agentic enterprise playbook at IBM: Phil Fersht with Mohamad Ali
In the latest episode of From the Horse’s Mouth, Phil Fersht is joined by Mohamad Ali, Head of IBM Consulting. They delved into what happens when one of the…
From the Horse's Mouth: Intrepid Conversations with Phil FershtThe new enterprise stack and Google's AI play: Phil Fersht with Richard Seroter
In the latest episode of From the Horse’s Mouth, Phil Fersht is joined by Richard Seroter, Chief Evangelist at Google Cloud. They discuss the latest…
From the Horse's Mouth: Intrepid Conversations with Phil FershtFast AI and fragile enterprises: Phil Fersht with Gary Hoberman
In the latest episode of From the Horse’s Mouth, Phil Fersht sits down with Gary Hoberman, Founder and CEO of Unqork, to break down what’s really happening…
From the Horse's Mouth: Intrepid Conversations with Phil FershtAI Pretenders, platforms and scaling extraordinary talent: Phil Fersht with Malcom Frank
In the latest episode of From the Horse’s Mouth, Phil Fersht sits down with Malcolm Frank to unpack why the IT Services model is starting to crack, as well as…
From the Horse's Mouth: Intrepid Conversations with Phil FershtFrom process debt to AI divide: Phil Fersht in conversation with Tiger Tyagarajan
There will be AI winners and AI losers. There will be no middle ground. In this candid and wide-ranging episode of From the Horse’s Mouth, Phil Fersht is…
From the Horse's Mouth: Intrepid Conversations with Phil FershtThe birth of Services-as-Software: Phil Fersht and Karthik Krishnamurthy usher in the new era of the workplace
Agentic AI. Culture wars. Rewiring leadership. In this electric conversation, Phil Fersht, CEO of HFS Research, sits down with Karthik Krishnamurthy, CEO of…
From the Horse's Mouth: Intrepid Conversations with Phil FershtBoomers, Bailouts, and Bubble Trouble: Phil Pods with Prof G's Ed Elson
What happens when a Gen Z podcast host from New York City goes head-to-head with a seasoned analyst on AI, economic angst, and the generational wealth gap? In…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Phil Meets Prof G: Rage, Reform, and Reclaiming America
What happens when America’s bluntest business voice meets its sharpest industry analyst? In this unfiltered and high-voltage conversation, HFS CEO Phil Fersht…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Deals, Data, and Deglobalization: Manish Sharma in the Hot Seat with Phil Fersht
How do you drive transformation when every global signal is flashing red, yellow... and green? In this episode of From the Horse’s Mouth, Phil Fersht sits down…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
TikTok, Tariffs, and Tech Wars: Phil Fersht pods with Fareed Zakaria
Global alliances are shifting. Tech stacks are splitting. And social media is reshaping democracy in real time. In this electrifying episode, Fareed Zakaria, a…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
AI, Agents, and Ambitions: KPMG's Ron Walker on Rebuilding the Services Stack
Ron Walker, Head of Global Managed Services at KPMG, sits down with Phil Fersht to unpack how AI is reshaping services—and why enterprise leaders can’t afford…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Coffee, Cotton… and Code: How Mindsprint Is Rewriting the Tech Services Playbook
When you spin out of one of the world’s largest agribusiness supply chains with the ambition to reimagine enterprise services, people take notice. In this…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Dogs, Dial-Up, and Disruption: My conversation with Brian Solis
Are we stuck iterating when we should be innovating? Brian Solis, Head of Global Innovation at ServiceNow, joins Phil Fersht on From the Horses' Mouth to…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Dana Daher: Reclaiming Human Thinking in the Age of AI Shortcuts
Are we outsourcing too much of our thinking to AI? In this thought-provoking episode, Phil Fersht sits down with HFS’s own Dana Daher, a trained anthropologist…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Sandeep Dadlani: Why Healthcare Needs AI That Listens—Not Just Learns
We don’t need more dashboards—we need more listening. In this episode, Phil Fersht sits down with Sandeep Dadlani, the Executive Vice President and Chief…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Vijay Tella: It's Time to Rethink Enterprise Orchestration
From Recipes to Reasoning: Rethinking Enterprise Orchestration for AI “We’re not futzing around with chatbots anymore. We’re bringing AI to the core.” — Vijay…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Paul Brody: Why Blockchain Still Matters in an AI-Obsessed World
The Agent Economy Is Coming—with Blockchain as Its Backbone. “This is not about crypto hype. It’s about solving trillion-dollar problems.” — Paul Brody What…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Ethan Mollick: Why AI Is a Leadership Problem, Not Just a Tech Problem
Lead Like You Mean It with Ethan Mollick, Professor at Wharton and Author of Co-Intelligence “You don’t need an AI course. You need to get your hands dirty.” —…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
May Habib: Why Agentic AI Needs Guts, Grit - and the Human Touch
Rewrite the Rules or Be Left Behind with May Habib, CEO & Co-founder of Writer “This is GenAI’s COVID moment—don’t waste the crisis.” — May Habib What You’ll…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 8: Pascal Bornet: Lead with Agentic AI — or Risk Being Replaced
Hands-On Leadership in the Age of AI with Pascal Bornet, author of Agentic Artificial Intelligence “If your C-suite isn’t using large-language models to make…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Episode 7. Publicis Sapient CEO Nigel Vaz: Redesign Your Operating Model Before AI Redesigns You
Redesign Your Operating Model — Before AI Redesigns You with Nigel Vaz, CEO of Publicis Sapient and author of Digital Business Transformation "What you don't…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEp 6. Inflection AI's CEO on Why Trust Is the Future of AI
Inflection AI’s CEO, Sean White, takes us behind the scenes to explore why trust is the cornerstone of the AI revolution. With boardrooms and tech leaders…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 5: Inflection Point - Todd Lohr, Head of Ecosystems and National Operations Leader for Advisory Markets, KPMG U.S.
In this conversation, Phil Fersht and Todd Lohr discuss the evolving landscape of technology consulting, particularly in the context of AI and ecosystems. Todd…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 4: Speed of Change – Featuring Katie Stein, CEO of IGT Solutions
In this intrepid conversation, Phil Fersht and Kathryn Stein discuss the evolving landscape of customer experience, the impact of AI on service delivery, and…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 3: Fear of Becoming Obsolete – Jason Averbook, Senior Partner and Global Leader of HR Strategy at Mercer
In this compelling conversation, host Phil Fersht speaks with Jason Averbook—renowned HR leader and Senior Partner at Mercer—about the seismic changes…
From the Horse's Mouth: Intrepid Conversations with Phil FershtBonus Episode: Blurring Lines - Saurabh Gupta, President of Research and Advisory Services at HFS Research
In this Season 2 Bonus Episode of From the Horse’s Mouth, host Phil Fersht sits down with HFS President of Research and Advisory Services Saurabh Gupta for an…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 2: The Trillion Dollar Question - Nitin Rakesh, CEO of Mphasis
In the second episode of Season 2, Phil Fersht is joined by Nitin Rakesh, CEO of Mphasis, for an engaging discussion on the evolving landscape of the IT…
From the Horse's Mouth: Intrepid Conversations with Phil FershtSeason 2 Episode 1: The Next Wave - Bill McDermott, Chairman and CEO, ServiceNow, and Ravi Kumar, CEO of Cognizant
In this Season 2 premiere episode, host Phil Fersht sits down with two industry titans—Bill McDermott, Chairman and CEO, ServiceNow, and Ravi Kumar, CEO of…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 7: The Future is Here - Professor Scott Galloway, Professor of Marketing at NYU Stern School of Business
In this Season 1 Finale episode of From the Horse’s Mouth, host Phil Fersht engages in a direct, uncompromising dialogue with Scott Galloway, NYU Stern…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 6: New Wave - Ian Barkin & Professor Tom Davenport, Co-Authors of "All Hands on Tech"
In this engaging episode of "From the Horse's Mouth," host Phil Fersht welcomes two distinguished guests, Ian Barkin and Professor Tom Davenport, both renowned…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 5: Ripple Effects - Gary A. Bolles, Chair for the Future of Work for Singularity University
In this episode, Phil Fersht engages in a thought-provoking discussion with Gary A. Bolles, a futurist, author, and thought leader specializing in the future…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 4: No Fast Way - Jonathan Normolle, Founder of NextGen Ventures and Star of Netflix's 'Owning Manhattan'
In this insightful episode, Phil Fersht sits down with Jonathan Normolle, a Danish-born luxury real estate agent, founder of NextGen Ventures, and star of…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 3: Artificial Control - Shelly Palmer, Professor of Advanced Media in Residence at the Newhouse School of Public Communications and CEO of The Palmer Group
In this provocative episode, Phil Fersht and Shelly Palmer, CEO of The Palmer Group, push the boundaries of the AI conversation, diving headfirst into the…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 2: Riptide of Change - Heather E. McGowan, Best-selling Author of 'The Empathy Advantage: Leading the Empowered Workforce'
In the latest episode of From the Horse’s Mouth, Phil Fersht sits down with Heather E. McGowan to discuss the powerful currents reshaping the world of work…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 1.1: A Kernel of Truth - Laura Gassner Otting, Wall St Journal best-selling author of 'Wonderhell', a regular contributor to Good Morning America, the TODAY Show, and Oprah Daily.
Searching amongst the digital rubble for a kernel of truth, Phil Fersht and bestselling author and regular contributor to Good Morning America, Laura Gassner…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 1.2: Burning Platform - John Hagel III, Futurist, Best Selling Author of 'Journey Beyond Fear.'
In this razor-sharp episode, Phil sits down with John Hagel III, a seasoned technology leader with over 40 years in Silicon Valley, to explore the deep-rooted…
From the Horse's Mouth: Intrepid Conversations with Phil FershtEpisode 1.3: The Great Equalizer - Ravi Kumar, CEO of Cognizant and services tech visionary.
In this episode, Phil Fersht interviews Ravi Kumar S, CEO of Cognizant, to examine the shifting dynamics of the tech services industry. They explore whether…
- From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Introducing From the Horse's Mouth - Intrepid Conversations with Phil Fersht
From the Horse's Mouth: Intrepid Conversations with Phil Fersht isn't just another tech podcast - it's a reality check on the world of technological…