AI Pretenders, platforms and scaling extraordinary talent: Phil Fersht with Malcom Frank

From the Horse's Mouth: Intrepid Conversations with Phil Fersht · Jan 20, 2026 · 39m

In the latest episode of From the Horse’s Mouth, Phil Fersht sits down with Malcolm Frank to unpack why the IT Services model is starting to crack, as well as what comes next once AI reshapes delivery, scale, and value.

They delve into topics from Wall Street’s growing skepticism of traditional services economies to the challenge of scaling extraordinary people. It’s a conversation that cuts through the noise to find where real advantage will be created in the AI era, and the gap between hype and execution is rapidly growing.

This isn’t about chasing a first-mover advantage. We’re not even…