Latest / From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Sandeep Dadlani: Why Healthcare Needs AI That Listens—Not Just Learns
We don’t need more dashboards—we need more listening.
In this episode, Phil Fersht sits down with Sandeep Dadlani, the Executive Vice President and Chief Digital and Technology Officer at UnitedHealth Group, to explore what fundamental healthcare transformation looks like in the age of AI.
Sandeep dives into how UnitedHealth is deploying ambient AI and agentic systems to reduce clinical burnout, improve access to care, and, most importantly, bring empathy back into the doctor-patient relationship.
This is AI designed to serve, not replace. And it’s already in the hands of thousands of…
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