Latest / From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Phil pods with Genpact CEO Balkrishan "BK" Kalra: The $18 trillion reason your AI isn't working
In this episode of From the Horse's Mouth, HFS Research CEO and Chief Analyst Phil Fersht sits down with Balkrishan “BK” Kalra, President and CEO of Genpact, for a candid conversation on why most enterprises are still chasing AI returns on broken foundations, and what it actually takes to unlock value at scale.
BK argues there is no artificial intelligence without process intelligence. Drawing on Genpact’s roots in running mission-critical operations at GE, the birthplace of Lean and Six Sigma, he makes the case that the fundamentals have never changed: until enterprises do the foundational…
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