Latest / From the Horse's Mouth: Intrepid Conversations with Phil Fersht
Episode 2: Riptide of Change - Heather E. McGowan, Best-selling Author of 'The Empathy Advantage: Leading the Empowered Workforce'
In the latest episode of From the Horse’s Mouth, Phil Fersht sits down with Heather E. McGowan to discuss the powerful currents reshaping the world of work. They explore how the "riptide of change"—a convergence of rapid technological advances, shifting demographics, and evolving societal norms—is impacting human connections in the workplace. Heather offers insights on how leaders can navigate these forces by fostering empathy, purpose, and genuine relationships within their teams. They also examine the role of generative AI, considering how to integrate new technologies without losing the…
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