Shows / Voices in the Channel
Voices in the Channel
Voices in the Channel is a new podcast from MSP Channel Insights hosted by Sophie Milburn, created to spotlight the people and stories shaping today’s channel ecosystem. Each episode takes a human-first look at key topics across the industry, from leadership, recruitment and workplace culture to innovation, inclusion, and the impact of emerging technologies. Featuring candid conversations with professionals across the sector, the series aims to share practical insights, lived experiences and…
Episodes
Voices in the ChannelWe All Sound the Same. It Is What It Is
Reliable. Proactive. Trusted. Customer-focused. Exceptional service. The language is familiar, the services often look similar, and from the outside, it can be…
Voices in the ChannelAI Search: How to Be Found in the New Age of Discovery
In episode 25 of Voices in the Channel, Sophie sits down with Adam Grant from Visibility Wins to unpack the rise of Answer Engine Optimisation (AEO) and what…
Voices in the ChannelPeople Buy From People: Having the Confidence to Be Visible
In this episode of Voices in the Channel, Sophie is joined by Ian Sutherland, CEO of Adaptive, to explore why personal branding has become one of the biggest…
Voices in the ChannelFinding Your Voice in a Loud Industry
What does it really take to become a voice that people listen to in the channel? In Episode 23, Sophie is joined by Mark Jow from Phoenix47 for an honest…
Voices in the ChannelStop Selling. Your Relationships Are More Important Than the Next Sale
Everyone wants more sales. But what if chasing the next deal is actually costing you long-term growth? In this episode of Voices in the Channel, Sophie sits…
Voices in the ChannelHave You Become the Bottleneck Stopping Your MSP From Scaling?
In Episode 21 of the Voices in the Channel podcast, Sophie is joined by Darren from Scalable to explore what makes an MSP a truly valuable business. They…
Voices in the ChannelAdvice from a Five-Time CEO: What It Really Takes to Scale a Business
In this episode, we’re joined by Kurt, CEO of Virtuozzo, to explore the lessons learned throughout a career of scaling technology companies and building…
Voices in the ChannelThe Challenges and Triumphs of an Ever-Changing MSP
In this episode of Voices in the Channel, we sit down with Stephen Richardson, CEO of Digital Origin, to uncover what it really takes to scale an MSP through…
Voices in the ChannelThe Uncomfortable Side of Leadership: Tackling Conflict with Confidence
Leadership is not always about having the answers. Sometimes it is about having the confidence to tackle the conversations most people would rather avoid. In…
Voices in the ChannelThe Uncomfortable Side of Leadership: Tackling Conflict with Confidence
Leadership is not always about having the answers. Sometimes it is about having the confidence to tackle the conversations most people would rather avoid. In…
Voices in the ChannelAI, Algorithms and Authenticity: The Human Side of Marketing
In this episode of Voices in the Channel, Sophie is joined by Matthew Sloan from Visibility Wins to explore why authenticity, trust and human expertise are…
Voices in the ChannelAI, Algorithms and Authenticity: The Human Side of Marketing
In this episode of Voices in the Channel, Sophie is joined by Matthew Sloan from Visibility Wins to explore why authenticity, trust and human expertise are…
Voices in the ChannelThey Thought I Was Mad... The Unexpected Reality of Starting a Business
What does it really take to leave behind certainty and build a business from the ground up? In Episode 16 of Voices in the Channel, we are joined by Neil Shaw…
Voices in the ChannelThey Thought I Was Mad... The Unexpected Reality of Starting a Business
What does it really take to leave behind certainty and build a business from the ground up?In Episode 16 of Voices in the Channel, we are joined by Neil Shaw…
Voices in the ChannelThe MSP Growth Blueprint: How to Scale, Build Trust and Win More Business
In Episode 15 of Voices in the Channel, we speak with MSP Growth Hub co-founder Ian Luckett about what scaling really looks like once you strip away the…
Voices in the ChannelThe MSP Growth Blueprint: How to Scale, Build Trust and Win More Business
In Episode 15 of Voices in the Channel, we speak with MSP Growth Hub co-founder Ian Luckett about what scaling really looks like once you strip away the…
Voices in the ChannelLeadership That Lasts: Building Teams That Can Thrive Without You
Great leadership is not measured by how often you are needed. It is measured by what your team does when you are not there. Joining the conversation is Bob…
Voices in the ChannelLeadership That Lasts: Building Teams That Can Thrive Without You
Great leadership is not measured by how often you are needed. It is measured by what your team does when you are not there.Joining the conversation is Bob…
Voices in the ChannelThe Cost of Being 'Always-On' with 24/7 Services
In Episode 13 of the Voices in the Channel podcast, Sophie Milburn is joined by Milan Ramani, Director of Professional Services at Infrassist, to unpack the…
Voices in the ChannelThe Cost of Being 'Always-On' with 24/7 Services
In Episode 13 of the Voices in the Channel podcast, Sophie Milburn is joined by Milan Ramani, Director of Professional Services at Infrassist, to unpack the…
Voices in the ChannelImposter Syndrome: When Your Career Outpaces Your Confidence
In this episode of Voices in the Channel, Sophie Milburn is joined by Ben Chesterman from OpenText to explore how self-doubt shows up when stepping into new…
Voices in the ChannelImposter Syndrome: When Your Career Outpaces Your Confidence
In this episode of Voices in the Channel, Sophie Milburn is joined by Ben Chesterman from OpenText to explore how self-doubt shows up when stepping into new…
Voices in the ChannelTwo-Tier or Not Two-Tier: Rethinking Go-To-Market Strategy
In this episode, we explore what it really means to build a career in the channel across vendors, partners, and everything in between, and how that perspective…
Voices in the ChannelTwo-Tier or Not Two-Tier: Rethinking Go-To-Market Strategy
In this episode, we explore what it really means to build a career in the channel across vendors, partners, and everything in between, and how that perspective…
Voices in the ChannelThe Truth About Standing Out in a Crowded Market
In a channel where every MSP seems to promise the same thing, how do you actually stand out? In this episode of Voices in the Channel, Sophie Milburn is joined…
Voices in the ChannelThe Truth About Standing Out in a Crowded Market
In a channel where every MSP seems to promise the same thing, how do you actually stand out?In this episode of Voices in the Channel, Sophie Milburn is joined…
Voices in the ChannelBuilding Confidence, Credibility, and a Founder Mindset
In Episode 9 of Voices in the Channel, Sophie is joined by Tracey Nyholt, founder and CEO of TechJutsu, for a conversation about what it really takes to grow…
Voices in the ChannelBuilding Confidence, Credibility, and a Founder Mindset
In Episode 9 of Voices in the Channel, Sophie is joined by Tracey Nyholt, founder and CEO of TechJutsu, for a conversation about what it really takes to grow…
Voices in the ChannelThe Human Cost of Cybersecurity
In this episode of Voices in the Channel, we’re joined by Anna Webb, Global Director at Kocho, to explore the human cost of cybersecurity and the pressure…
Voices in the ChannelThe Human Cost of Cybersecurity
In this episode of Voices in the Channel, we’re joined by Anna Webb, Global Director at Kocho, to explore the human cost of cybersecurity and the pressure…
Voices in the ChannelHow great leaders can build high-performance teams
In this episode of Voices in the Channel, we’re joined by Alex Walsh, Regional Vice President at Keepit, to explore how high-performance teams are built…
Voices in the ChannelHow Great Leaders Can Build High-Performance Teams
In this episode of Voices in the Channel, we’re joined by Alex Walsh, Regional Vice President at Keepit, to explore how high-performance teams are built…
Voices in the ChannelFrom Technician to Leader: The Art of Letting Go
In this episode of Voices in the Channel, we’re joined by Craig Sharp, Owner and Founder of Abussi, to explore the journey from hands-on IT technician to…
Voices in the ChannelFrom Technician to Leader: The Art of Letting Go
In this episode of Voices in the Channel, we’re joined by Craig Sharp, Owner and Founder of Abussi, to explore the journey from hands-on IT technician to…
Voices in the ChannelRecruitment & Culture
In this episode of Voices in the Channel, we're joined by Hayley Carter, CEO of ESSENTIA, to explore one of the industry's most pressing challenges: attracting…
Voices in the ChannelRecruitment & Culture
In this episode of Voices in the Channel, we’re joined by Hayley Carter, CEO of ESSENTIA, to explore one of the industry’s most pressing challenges: attracting…
Voices in the ChannelBridging the Generation Gap in the Channel
In this episode of Voices in the Channel, we're joined by Steven Heinsius, Vice President Product Management & Marketing EMEA at Westcon-Comstor, to explore…
Voices in the ChannelBridging the Generation Gap in the Channel
In this episode of Voices in the Channel, we’re joined by Steven Heinsius, Vice President Product Management & Marketing EMEA at Westcon-Comstor, to explore…
Voices in the ChannelScaling a Business in the Modern Market
In this episode of Voices in the Channel, we're joined by Jay Ball, CEO of Flotek Group, to explore what it really takes to scale a business in today's…
Voices in the ChannelScaling a Business in the Modern Market
In this episode of Voices in the Channel, we’re joined by Jay Ball, CEO of Flotek Group, to explore what it really takes to scale a business in today’s…
Voices in the ChannelWomen in Tech
In this episode of Voices in the Channel, we’re joined by Steph Hackney, Senior Channel Marketing Manager, UKI & Nordics at OpenText, and Larisa Lucaciu…
Voices in the ChannelWomen in Tech
In this episode of Voices in the Channel, we’re joined by Steph Hackney, Senior Channel Marketing Manager, UKI & Nordics at OpenText, and Larisa Lucaciu…
Voices in the ChannelAI in Marketing
Welcome to the very first episode of Voices of the Channel - and we’re starting with a big one. I’m joined by Erin McLean, Chief Marketing Officer at Cynomi…
Voices in the ChannelAI in Marketing
Welcome to the very first episode of Voices of the Channel - and we’re starting with a big one.I’m joined by Erin McLean, Chief Marketing Officer at Cynomi, to…