Shows / Bytes and Banter
Bytes and Banter
Are you an Information Technology professional? Do you work in the IT industry? This podcast is for you. Bytes and Banter is hosted by HDI Local Chapters.
Episodes
- Bytes and Banter
Less Friction, Better Security: Using AI in Identity and Access Management
In this episode of Bites of Banter, host Rocky McGuire talks with Tony Garcia, a cybersecurity service operations leader at McDonald’s, about his journey from…
- Bytes and Banter
Recognition That Changes Careers: Inside the HDI Awards
Recognition can change careers! In Episode 38 of Bytes & Banter, we explore the HDI Awards, the new Best Team Lead category, and how recognizing service and…
- Bytes and Banter
AI Won’t Replace Leadership: The Human Skills That Matter More Than Ever
What happens when AI changes the way we work—but the fundamentals of leadership don’t change? In this episode of Bytes & Banter, Host Rocky McGuire sits down…
- Bytes and Banter
AI Rework, Delays & Handoff Breakdowns: What Leaders Can Fix in 30 Days
AI is supposed to make work easier—but why are so many organizations experiencing more rework, delays, and communication breakdowns? In this episode of Bytes &…
- Bytes and Banter
SSW Spotlight: Optimizing Vanderbilt IT with AI Chatbots & Agent-Assist
In this Bytes and Banter SSW Spotlight, we preview Session 802 with Vanderbilt University: Integrating AI: Optimizing the IT Service Desk with Chatbots and AI…
- Bytes and Banter
SSW Spotlight: Kwik Trip | Built to Last: Creating a Sustainable Knowledge Culture (Session 403)
In this SSW Spotlight episode of Bytes and Banter, we feature the team from Kwik Trip to explore how they built a sustainable knowledge culture. Supporting…
- Bytes and Banter
Humanising Service Management: Co-Creating Value in the Age of AI
Service Management is evolving, from frameworks and governance to human experience, allyship, and the ethical use of AI. David Barrow is an ITIL 4 Master and…
- Bytes and Banter
The Lost Art of Growth: When you lead yourself, everything else follows
What does it really mean to grow—beyond titles, certifications, and promotions? In this episode of Bytes and Banter, Rocky sits down with Varun Sharma…
- Bytes and Banter
Stop Shrinking: Take Up Space in Tech Support and Leadership
In this Bonus Episode of Bytes and Banter, Sarah Caminiti joins us for a real talk about confidence, culture, and what it means to take up space—especially in…
- Bytes and Banter
Say Yes and See What Happens: Sarah Caminiti’s CX Leadership Journey
Discover how to reclaim your professional narrative and lead with genuine intention in a rapidly shifting tech landscape. In this episode, Rocky McGuire…
- Bytes and Banter
It Pays to Know: Landing Your Dream Job or Dream Hire in 2026 (Robert Half Salary Guide)
Unlock the insights you need to land your dream job—or your next great hire—in 2026. In this episode, Rocky sits down with Cassandra Benner, Branch Director at…
- Bytes and Banter
Why CX Complexity Is Exploding (and What to Do About It)
Contact centers are more complex than ever—AI, cloud platforms, and remote work have created a perfect storm for customer experience leaders. In this episode…
- Bytes and Banter
The Hidden Half of Tech: Rina Brahmbhatt on IT Service Management
What does it take to build a career in IT service management? For Rina Brahmbhatt, the journey began behind the counter at a post office in the UK and has…
- Bytes and Banter
The Great Hesitation: Navigating Today’s Tech Job Market
Our first repeat guest! Thomas Vick, Senior Regional Director at Robert Half, returns to Bytes and Banter with fresh insights on the tech job market and how…
- Bytes and Banter
Letters to Our Younger Selves – Advice from 24 Tech Journeys
What would you tell your younger self at the start of your tech journey? In this special 25th episode of Bytes and Banter, we reflect on the most powerful…
- Bytes and Banter
Beyond Tickets: Creating Meaningful IT Experiences
In this episode of Bytes and Banter, Matt Beran joins us to talk about rethinking IT service management through a more human-centered, experimental lens. From…
- Bytes and Banter
Energizing Tech Teams with Real Talk on Burnout, Leadership, and Human-Centered Service
In this episode of Bytes and Banter, Phil Gerbyshak joins us to talk about burnout, authenticity, and building a human-centered career in tech. From his early…
- Bytes and Banter
Solving Tech Challenges with the Right Talent
In this episode of Bytes & Banter, we talk with Matt Deneroff, Vice President and Market Director at Robert Half, about one of today’s most pressing tech…
- Bytes and Banter
Beyond Silos: Authentic Leadership in the Age of AI
In this episode of Bytes and Banter, Sarah Nicastro joins us to explore what authentic leadership looks like in an AI-driven world. From her unexpected journey…
- Bytes and Banter
Five Quick Fixes That Will Make Your Knowledgebase Articles More Useful
In this episode of Bytes and Banter, writing expert Leslie O’Flahavan joins us to unpack why great writing is one of the most powerful—and overlooked—tools in…
- Bytes and Banter
Workplace Harmony: Nurturing Community Through IT and CX
In this episode of Bytes and Banter, Nate Brown—Head of Education and Enablement at Metric Sherpa and co-founder of CX Accelerator—joins us to explore what it…
- Bytes and Banter
The #1 Skill Set of the Future: It's not AI...it's people skills
Jo McRell is the author of "Making Work Work for You" and an innovative employee experience strategist. She’s helped organizations like Google, Intuit, Meta…
- Bytes and Banter
Demand for Skilled Talent: Overcoming the Skills Gap and Unlocking Opportunities
In this episode, we explore the growing tech skills gap and how it creates both challenges and opportunities for organizations and professionals. With high…
- Bytes and Banter
Go Behind the Curtain of Bytes and Banter!
Ever wondered what it takes to bring a tech podcast to life? In Episode 16, we pull back the curtain for an exclusive interview with the producers of Bytes and…
- Bytes and Banter
The Cybersecurity Shift: Transforming Customer Service Skills into Security Expertise
Kevin Apolinario is an experienced IT professional with over 12 years of customer service experience and eight years in IT support and system administration…
- Bytes and Banter
Convergence: Bridging Two Worlds with Experience Management
Doug Rabold, North America XLA Institute Evangelist and long-time Disney enthusiast, discusses his career pivot from Sales to IT and how experience management…
- Bytes and Banter
Rebooting Leadership: Preventing Burnout and Elevating Tech Leaders with Lisa Duerre
Lisa Duerre is the CEO & Co-Founder of RLD Group, a Collective of Leadership Development Coaching and Consulting Experts helping Tech Companies take culture…
- Bytes and Banter
Ramen or Rent? Fueling a Career You’ll Never Regret
Visit Splashtop Website - https://www.splashtop.com/home Stephen Ng is an accomplished professional with extensive experience in building and leading…
- Bytes and Banter
A Look Inside the Salary Guide: 2025 Hiring and Compensation Trends from Robert Half
In episode 11, Nicole Sims from Robert Half helps us unpack the 2025 Salary Guide and the latest trends shaping the tech industry. We discuss the “Great Stay”…
- Bytes and Banter
No Code Yellow Pages to Gen AI
In Episode 10 of Bytes and Banter, Tim Lawes shares his career journey from selling Yellow Pages to working in the world of enterprise AI. Tim reflects on his…
- Bytes and Banter
The State of Tech Support with HDI Principal Analyst Daniel Thomas
In this episode host Rocky McGuire sits down with Daniel Thomas, Principal Analyst at Informa Tech, to explore the latest findings from the HDI State of Tech…
- Bytes and Banter
Your Career Toolkit: Job Search Strategies from Robert Half
Your Career Toolkit: Job Search Strategies from Robert Half CTA: Job Search Landscape 2024: Planning Your Next Career Move…
- Bytes and Banter
Dan Turchin of PeopleReign
Dan Turchin is the CEO and Founder of PeopleReign, the leading AI platform for IT and HR employee service automation. He is a member of the Forbes Technology…
- Bytes and Banter
From Marine to Mentor: Building Resilience with Tony North
Tony North, a 26-year technology industry veteran, shares his incredible journey from being an adopted child to a Marine Corps veteran to a tech professional…
- Bytes and Banter
Overcoming Tech Debt: Building Future-Forward Teams with Robert Half
With digitization, cloud migration and a flood of AI-related tools emerging onto the scene, many businesses are trying to eliminate their tech debt. In…
- Bytes and Banter
Woman in Tech: Patrycja Sobera's Rise from Iron Curtain to Global Executive
Growing up in Poland, under the Iron Curtain, living through martial law and once a 13 year old girl, only able to speak Polish and Russian, with a dream of…
- Bytes and Banter
Kirk Weisler: Overcoming Imposter Syndrome & Choosing Hard
With over eighteen years of executive coaching, speaking, research, and professional experience, Kirk’s perspective is simple and unpretentious and his…
- Bytes and Banter
The Demand for Skill and Talent: Insights from Robert Half
Let’s discuss the challenges organizations face when contemplating hiring full-time process engineers, the attractiveness of larger paychecks, the trend…
- Bytes and Banter
Cracking the Code with the 2024 Salary Guide From Robert Half
Whether you need to recruit technology professionals for your team or you want to find a job in tech, Robert Half’s Salary Guide helps you understand what to…
- Bytes and Banter
Rocky and Terri Preview What's to Come!
Rocky McGuire and Terri Oropeza talk about what to expect in the transformation from Livestream to Bytes and Banter…