Beyond Tickets: Creating Meaningful IT Experiences
In this episode of Bytes and Banter, Matt Beran joins us to talk about rethinking IT service management through a more human-centered, experimental lens. From his early days as a farm kid in Minnesota to becoming a consultant and podcast host, Matt shares why he chose service design over tech leadership—and why solving unique problems still excites him.
We dive into the emotional side of tech support, the limitations of surveys, and the real potential of AI in service management. Plus, Matt explains why IT needs to start listening to other departments and how being fearless (even if you fail)…
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