SSW Spotlight: Optimizing Vanderbilt IT with AI Chatbots & Agent-Assist
In this Bytes and Banter SSW Spotlight, we preview Session 802 with Vanderbilt University: Integrating AI: Optimizing the IT Service Desk with Chatbots and AI Agent-Assist Technology.
Rachel Kurilko and Kathleen Armour Spitzer share how the Vanderbilt IT Service Desk (Tech Hub) is bringing AI into daily support operations. They talk through what’s working, what they’ve learned, and how they’re approaching automation without losing the human side of service.
You’ll hear how chatbots and agent-assist tools are being used to support both end users and analysts, how their team is adapting to new…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.