SSW Spotlight: Kwik Trip | Built to Last: Creating a Sustainable Knowledge Culture (Session 403)
In this SSW Spotlight episode of Bytes and Banter, we feature the team from Kwik Trip to explore how they built a sustainable knowledge culture. Supporting over 900 retail locations and campus environments, they share how knowledge moved from a "nice to have" to a critical foundation for service consistency and operational excellence.
In this episode, we discuss how they:
- Train IT teams to create and use knowledge effectively
- Tailor content for different audiences—from call center to Level 3 engineers
- Embed knowledge into daily workflows so it becomes second nature
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The skinny
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