Beyond Silos: Authentic Leadership in the Age of AI
In this episode of Bytes and Banter, Sarah Nicastro joins us to explore what authentic leadership looks like in an AI-driven world. From her unexpected journey into field service to becoming a principal evangelist at IFS, Sarah shares how the industry has evolved—from cost center to strategic asset—and what that means for leaders today. We talk curiosity, change leadership, and how to create cultures that truly value people. Plus, why staying neutral on AI is key to driving innovation without compromising your core values.
🌐 Want more insights on service transformation and leadership? Visit…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.