Shows / The DEX Show: A Show for IT Change Makers
The DEX Show: A Show for IT Change Makers
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.
If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.
Each episode will…
Episodes
- The DEX Show: A Show for IT Change Makers
Why Every CIO is Thinking About DEX w/ Christy Punch, Principal Analyst, Forrester
In this episode special DEX Show epeisode. Tom sat down in person with with guest speaker Christy Punch, Principal Analyst at Forrester covering digital…
- The DEX Show: A Show for IT Change Makers
Employees Are NOT a Captive Audience: Rethinking Digital Comms w/ Sharon O’Dea & Jonathan Phillips
What happens when internal communications becomes an employee experience problem? Sharon O’Dea and Jonathan Phillips, co-founders of Lithos Partners and…
- The DEX Show: A Show for IT Change Makers
Experience 26: Quick Recap + IT Nerd Mastermind LIVE w/ Laura Reeves
Experience 26 was the biggest and best yet, and this special double bill relives both the event itself and the DEX Show’s own contribution to it. Tom is joined…
- The DEX Show: A Show for IT Change Makers
Death in Meta: The Colleague Experience Gone Wrong w/ Kelly Monahan
Kelly Monahan returns to The DEX Show on launch day for her new book, Reclaim the Plot. The future of work advisor and co-founder of Beyond the Desk explains…
- The DEX Show: A Show for IT Change Makers
DEXOps at Disney World: Experience 26 Preview w/ Dina & Marta
What does it take to become a successful DEX practitioner? Marta Sukhno, Nexthink’s Certification Program Manager for Enablement, joins Tom and Dina to explore…
- The DEX Show: A Show for IT Change Makers
"Zero Friction": AI Bosses & the Decline of the Assh*le w/ VERY SPECIAL GUEST Bob Sutton
What happens when the legendary author of The No Asshole Rule meets The DEX Show? Stanford professor and organisational psychologist Bob Sutton joins Tom…
- The DEX Show: A Show for IT Change Makers
The Road to DEXOps: Nexthink’s Navigator Framework | Scott Vessey
Increasingly, DEX is about more than measuring performance: it's about changing the way organisations operate. In this episode, Scott Vessey, Technical…
- The DEX Show: A Show for IT Change Makers
“Work Time Is Lifetime”: Why DEX Must Make Work Better | Nina Kohl-Haefke
“Work time is lifetime.” It’s a German saying that perfectly captures Nina Kohl-Haefke’s philosophy (and ours) on Digital Employee Experience: if we spend so…
- The DEX Show: A Show for IT Change Makers
EXCLUSIVE: Inside HBR’s New "AI Acceleration Gap" Report | Darren Wright
What happens when AI adoption moves faster than IT can govern it? Former Honeywell VP of IT Darren Wright joins Tom for an exclusive look at Bridging the AI…
- The DEX Show: A Show for IT Change Makers
The DEX Value Engine: Inside Nexthink Professional Services | Bryan Hunter
What happens when DEX experts work directly with customers to turn complex problems into practical solutions? Bryan Hunter, Consulting Senior Manager in…
- The DEX Show: A Show for IT Change Makers
AI Natives Don't Exist Yet: The New Career Reality | Mervyn Dinnen
What happens to careers, talent and employee experience when AI starts rewriting the rules of work? Author, analyst and HR thinker Mervyn Dinnen joins The DEX…
- The DEX Show: A Show for IT Change Makers
Workplace UTOPIA: What Would the Perfect Future of Work Look Like? | Reality Bites
What would the workplace look like if we designed out the pointless meetings, performative busyness and endless administrative work? In this Reality Bites…
- The DEX Show: A Show for IT Change Makers
AI, Risk & Reward at Aon w/ Simon Sankey & Laura Reeves
As organizations race to adopt AI, how do they balance innovation with governance, employee trust and long-term business value? Laura Reeves rejoins the show…
- The DEX Show: A Show for IT Change Makers
Creative DEX at Qualcomm: Scaling Innovation with Nexthink (w/ Christopher Ord & Seth White)
Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the…
- The DEX Show: A Show for IT Change Makers
The Magic Quadrant and the Hardware Reckoning: DEXOps 1:1 w/ Scott Pope
Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope…
- The DEX Show: A Show for IT Change Makers
⚽ 🌍 World Cup DEX Report EXCLUSIVE: How Streaming Impacts *Your* Digital Workplace
What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and…
- The DEX Show: A Show for IT Change Makers
Experience 26 Preview: DEXOps, Disney & the Future of DEX | Megan Brake & Mitch Trychta (Vizient)
Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event…
- The DEX Show: A Show for IT Change Makers
"Victory Lap" - GARTNER DEX MAGIC QUADRANT SPECIAL ft. Andrew Robertson
Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst…
- The DEX Show: A Show for IT Change Makers
The End of the "Job" as We Know It! What's that mean for DEX?? Phil Kirschner Is Back
Phil Kirschner returns to The DEX Show to explore how AI is reshaping work far beyond productivity gains and chatbot hype. From hybrid work and organizational…
- The DEX Show: A Show for IT Change Makers
Deleting Em-Dashes 🤨 : REALITY BYTES AI WORKPLACE SPECIAL ft. HR Leader Gabi Tofani
In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture…
- The DEX Show: A Show for IT Change Makers
H.I.G. Capital CTO Luis Suarez: "The Missing Layer in AI Transformation? DEX!"
Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of…
- The DEX Show: A Show for IT Change Makers
Future Solving with Brian Evergreen (Or: How to Escape those AI Career Jitters)
Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian…
- The DEX Show: A Show for IT Change Makers
Reality Byes The Birth of Mobile DEX (Opening the Black Box)
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the…
- The DEX Show: A Show for IT Change Makers
Rude AI Agents?!? An AMAZING LOOK Under the Hood @ Nexthink's AI Labs
In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s…
- The DEX Show: A Show for IT Change Makers
Total Experience: IoT, AI & DEX Beyond the Device w/ Patrycja Sobera
Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience…
- The DEX Show: A Show for IT Change Makers
Vibe Coding, Dune & Staying Human: Sam Gantner Unfiltered
Sam Gantner is back on the show — but this one’s a little different. We skip our usual “state of the industry” conversation and get into what he’s thinking and…
- The DEX Show: A Show for IT Change Makers
From Cloud Hype to AI Reality: A MASTERCLASS w/ David Linthicum
David Linthicum has been at the center of the cloud conversation for decades. Former Chief Cloud Strategy Officer at Deloitte, CTO across multiple firms, and…
- The DEX Show: A Show for IT Change Makers
Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves
In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital…
- The DEX Show: A Show for IT Change Makers
Why AI Spells the DEATH of Workplace “Coasting”: Jacob Morgan returns
Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues…
- The DEX Show: A Show for IT Change Makers
Reality Bytes Is BACK: ft. Marc Petter on the Future of IT Jobs
Reality Bytes is back—and this time, we’re diving straight into the future of IT jobs. Tom, Oriana, and Dina are joined by Marc Petter (Senior Product Manager…
- The DEX Show: A Show for IT Change Makers
AI, Anxiety & 400 Open Windows: GEOFF WRIGHT RETURNS
Geoff Wright returns to unpack the messy reality of work in the AI era. From having 400 windows open and feeling less productive, to explaining why AI should…
- The DEX Show: A Show for IT Change Makers
Flow State in an AI Workplace – Digital Friction 1:1 with Mike Lovewell
Tom welcomes Mike Lovewell to explore how digital friction continues to shape the modern workplace. From early days of low awareness to today’s complex…
- The DEX Show: A Show for IT Change Makers
Shadow AI and the Coming Workplace Reckoning (w/ Kay Firth-Butterfield)
In this episode of The DEX Show, we’re joined by Kay Firth-Butterfield, the world’s first Chief AI Ethics Officer and former Head of AI at the World Economic…
- The DEX Show: A Show for IT Change Makers
The Spark Avengers Unite: Dispatches on the FUTURE of IT (w/ Matt, Moe & Denis)
Tom assembles the “Spark Avengers” for a deep dive into the most talked-about innovation in IT: Nexthink Spark, the personal AI agent for every employee…
- The DEX Show: A Show for IT Change Makers
AlphaFold, Office Politics, and Mustafa Suleyman’s Two Futures (w/Benedict Lelijveld)
In this episode, Benedict Lelijveld joins us to unpack what it feels like to start a career in an era shaped by COVID disruption, hybrid work, and accelerating…
- The DEX Show: A Show for IT Change Makers
🔎 Productivity in the Age of AI – DEXOps 1:1 with Scott Pope
In the first of a new rotating expert series, Scott Pope (Nexthink's Director of Value Advisory) joins to explore DEXOps, productivity, and why DEX has firmly…
- The DEX Show: A Show for IT Change Makers
🪟 Same Work, More Windows: Why AI Isn’t Paying Off Yet (w/ Anthony Firmin)
In the first episode of a NEW ERA for the DEX Show, Tom (that's right, just Tom 😭) welcomes back AI and digital transformation leader Anthony Firmin to unpack…
- The DEX Show: A Show for IT Change Makers
❤️ DEX SHOW LIVE IN LISBON: Official Tim Flower Goodbye + More
Recorded live in Lisbon at Nexthink’s SKO last week, this special and emotional episode of The DEX Show sees host Tom McGrath say goodbye to longtime co-host…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: Nexthink Drops Spark!! Big News (+ Emotions)
The full panel comes together to mark Tim Flower’s final appearance on Reality Bytes, reflecting on his impact, insight, and anchoring presence over the years…
- The DEX Show: A Show for IT Change Makers
🔁 Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: Waymo on the Tracks (2026 Predictions)
The Matrix hits different.. when you're in the Matrix. The team rings in 2026 by reflecting on past predictions—and charting what’s next. From eerily accurate…
- The DEX Show: A Show for IT Change Makers
🚀 From Zero Tickets to High-ROI: AI + DEX in 2026 (w/ Samuele Gantner and Vedant Sampath)
Kicking off 2026, Tim and Tom welcome Nexthink Chief Product Officer Samuele Gantner and first-time guest CTO Vedant Sampath for a candid “three pillars”…
- The DEX Show: A Show for IT Change Makers
🎁❄️🎄 GEOFF WRIGHT RETURNS: 2025 EOY SPECIAL EPISODE!
In our tradtional end-of-year DEX Show special episode, Mondelez’s Geoff Wright returns to unpack a wild 2025 for IT, AI and employee experience. Tim, Tom and…
- The DEX Show: A Show for IT Change Makers
🎙️ M-Dashes, the Cookie Monster & DEX: The BIG Reality Bites 2025 Finale
It’s our favorite Reality Bites tradition: the end-of-year panel! Tom and Tim bring the whole crew together—Megan, Ariana, Sean, and Dina—for a joyful, honest…
- The DEX Show: A Show for IT Change Makers
🐙 What the Octopus Can Teach Us About AI (w/ Steve Wunker)
Tim and Tom sit down with Steve Wunker — Managing Director of New Markets Advisors, author, and early pioneer of the smartphone — to explore the big ideas…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: The Rise (and Risks) of Vibe Coding
In this Reality Bytes reunion, Tom, Sean, Tim, Oriana and Megan unpack the buzzy rise of vibe coding — the AI-assisted development trend coined by Andrej…
- The DEX Show: A Show for IT Change Makers
💥 Agentic AI and the End of Traditional IT (w/ Robb Wilson)
In a wide-ranging conversation, Robb Wilson—CEO and co-founder of OneReach.ai and author of The Age of Invisible Machines—joins Tim and Tom to explore the rise…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: Beyond the Shiny DEX Tool (w/ Monica Filak)
Tim, Tom, and Oriana sit down with Monica Filak, Director of Customer Success at Nexthink, to explore what it really takes to turn DEX from a tool into a…
- The DEX Show: A Show for IT Change Makers
🎉 200 EPISODE ANNIVERSARY SPECIAL! PEDRO BADOS RETURNS!
It’s a milestone moment! Our 200th episode of The DEX Show (and the first ever late one — sorry about that!). To mark the occasion, Nexthink Founder and CEO…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: The DEX Equation (Productivity Savings + Nexthink's $3bn Milestone)
This week, Tim and Tom are joined by RB regular and DEX Hub editor Sean Malvey to unpack Nexthink’s first Workplace Productivity Report, “Cracking the DEX…
- The DEX Show: A Show for IT Change Makers
🎤🎤 Live in Boston: Data, DEX, and a Few Fist Fights @ Nexthink Experience
Tim and Tom host another special live edition of The DEX Show, this time from the Omni Boston Hotel, recorded during last week’s Experience Boston. Joined by…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: Jon Leighton Returns! How Community Continues to Shape DEX
Head of Nexthink's Digital Community and User Groups Jon Leighton rejoins Reality Bytes with Tom, Sean, and Dina to explore how community remains the beating…
- The DEX Show: A Show for IT Change Makers
🎤🎤 Live in London: Adoption & AI Confessions @ Nexthink Experience
Tim and Tom are back with another special DEX Show Live!—recorded last week at Nexthink Experience London at the Intercontinental by the iconic O2. Day 1 of…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: Our Everyday AI Use (Personal & Professional)
The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and…
- The DEX Show: A Show for IT Change Makers
From Shadow AI to Strategy: The Six-Month AI Imperative (w/ Charlene Li)
In this very special episode of The DEX Show, we welcome back one of the world’s most influential voices on digital transformation and the future of AI…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: How AI Drive Will Help YOU Win the AI Race (w/ Matt Rose)
In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks…
- The DEX Show: A Show for IT Change Makers
Prevention > Cure: The Happiness Factor in IT Health (w/ EDGE Solutions)
In this episode Tim and Tom sit down with Sean Thomas, Managing Director of EUEM Business at Edge Consulting, to explore how happiness, health, and IT success…
- The DEX Show: A Show for IT Change Makers
🎙️ Everything You Ever Wanted to Know About DEXOps (But Were Afraid to Ask)
Reality Bytes is back! In this episode, Tim, Tom, Megan, and Sean dive deep into DEXOps—the practice of operationalizing Digital Employee Experience. Building…
- The DEX Show: A Show for IT Change Makers
AI, IT and HR: Strategy, Risks, and the Future of Work 🤝 (w/ Ben Eubanks)
Tim and Tom are joined by Ben Eubanks, Chief Research Officer at Lighthouse Research & Advisory, bestselling author of Artificial Intelligence for HR, and a…
- The DEX Show: A Show for IT Change Makers
🗣️ PARALLEL SEASON FINALE: S1E5 - The Forgotten
Back again for the last installment of this story! Here's the season finale of Tim Flower's brand new IT mystery series, Parallel. Knowledge is power—until you…