Latest / The DEX Show: A Show for IT Change Makers
🔁 Full Circles: DEX in the Age of Agentic AI featuring Christy Punch (Forrester)
In a full-circle moment for The DEX Show, Tom and Tim welcome guest speaker, Forrester’s new Digital Workplace & DEX analyst, Christy Punch, for her first podcast in the role—echoing the show’s very first Forrester guest back in 2020.
The timing is bittersweet: it’s also Tim Flower’s final month as co-host, marking a major transition for the podcast.
Christy draws on two decades as a practitioner to unpack why DEXOps is now essential: post-pandemic tool sprawl, fragmented experiences, and the need to connect experience data to business outcomes. The trio explores cross-functional governance…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.