Shows / The DEX Show: A Show for IT Change Makers
The DEX Show: A Show for IT Change Makers
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.
If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.
Each episode will…
Episodes
- The DEX Show: A Show for IT Change Makers
Reading the Room: the Power of Unstructured Data 📊 (w/ Tania Benade-Meyer)
In this episode, Tom speaks with Tania Benade-Meyer, founder of Unstructured, about the power of unstructured data, the shift from SLAs to XLAs, and what it…
- The DEX Show: A Show for IT Change Makers
🗣️ ALL NEW PARALLEL: S1E4 - The Virtual Murder
Back AGAIN by popular demand! Here's episode 4 of Tim Flower's brand new IT mystery series, Parallel. Stay up to date with ALL new episodes of Parallel, as…
- The DEX Show: A Show for IT Change Makers
The Analyst as Artist: Adoption, AI and the Future of DEX 🎭 (w/ Mrinal Rai)
Tom and Tim are joined by the brilliant Mrinal Rai—Executive Client Advisor at Pomeroy, longtime industry analyst, and award-winning graphic novelist…
- The DEX Show: A Show for IT Change Makers
🗣️ ALL NEW PARALLEL: S1E3 - The Reboot Resistance
Back by popular demand once again! Here's episode 3 of Tim Flower's brand new IT mystery series, Parallel. Stay up to date with ALL new episodes of Parallel…
- The DEX Show: A Show for IT Change Makers
Service, Struggle, Success: A DEX Leadership Story 🌱 (w/ Midge Renganathan)
While The DEX Show often explores digital transformation and employee experience through a technical or strategic lens, today’s interview takes a more human…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: DEX Goes (Back) to Washington w/ Chris Sibold
Chris Sibold rejoins Reality Bytes to talk about what can only be described as a whiplash year for federal IT. Just eight months after his last visit, Chris…
- The DEX Show: A Show for IT Change Makers
DEXOps in Action: Building an Experience Operations Center 🏗️ (w/ Atos)
In this episode, solo Tom welcomes Mike McGarvey, Global VP and Digital Workplace CTO at Atos. Mike shares insights into the creation and evolution of the…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: The Great HR-IT Merger
The crew reunites to unpack the second part of Nexthink’s landmark research series, The Science of Productivity. Titled 'The Experience Silo: HR, IT, and the…
- The DEX Show: A Show for IT Change Makers
Digital Transformation Is Not Enough: Fear, Passion, and the Future of Business 💡 (w/ John Hagel)
What if the real barrier to transformation isn’t technology—but fear? Silicon Valley veteran, strategist, and author John Hagel joins Tom to challenge the…
- The DEX Show: A Show for IT Change Makers
🗣️ ALL NEW PARALLEL: S1E2 - Leave No Trace
Back by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel. Stay up to date with ALL NEW EPISODES of Parallel, as they're…
- The DEX Show: A Show for IT Change Makers
Meet the Poet of Disruption: AI, Risk, Respair 🔥 (w/ Terence Mauri)
In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri. From his origins in…
- The DEX Show: A Show for IT Change Makers
🗣️ ALL NEW FROM THE DEX SHOW Introducing Parallel: S1E1 - The Phantom Lag
Introducing Parallel: A brand new IT murder mystery series by the makers of the DEX Show. Catch every episode by subscribing to Parallel on Apple Podcasts here…
- The DEX Show: A Show for IT Change Makers
Keep Calm and Carry on Being Proactive 🚆 (w/ the British Transport Police)
In this Very British Edition of The DEX Show, Tom welcomes Jack Bourne, Head of IT Operations at the British Transport Police. Jack shares insights into the…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: XLA 2.0 – The New Frontier of Experience-Led IT (w/ Maurice van den Driessche)
The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years…
- The DEX Show: A Show for IT Change Makers
DEX Done Right: Making it Work 🛠️ w/ Seth White
In this episode of The DEX Show, we go behind the curtain with Seth White, founder at Ellipsys, to unpack the real work required to make Digital Employee…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: Productivity in 2025 – New Insights on AI, DEX & Adoption (Exclusive)
In this Reality Bites, the team explores the first installment of 'IT’s New Mandate: The Science of Productivity,' a new two-part research report produced in…
- The DEX Show: A Show for IT Change Makers
From Adaptation to Adoption: Leadership in the AI Workplace 🌱 w/ Heather McGowan
Heather E. McGowan—renowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantage—joins Tim…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: Welcome to the Machine – Assist 2.0 SPEAKS (w/ Marc Petter & Assist 2.0)
Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior…
- The DEX Show: A Show for IT Change Makers
Adoption: Today's Digital Workplace Priority 💥 with Andrew Hewitt (Forrester)
In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes: The AI-Powered Future of DEX w/ Mohamed & Maxime 🔍
This very special Reality Bytes explores one of Nexthink’s most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director…
- The DEX Show: A Show for IT Change Makers
Radical Experience Engineering in Action w/ Robin Milton-Schönemann 🤖✨
What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse? In this episode, Tim and Tom catch up with Robin…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes 64: What’s Next for DEX? 🔮
The whole panel is back in full force! Tim, Tom, Sean, Dina, Oriana, and Megan come together to unpack the future of Digital Employee Experience (DEX). With AI…
- The DEX Show: A Show for IT Change Makers
Alan Nance Returns – And The XLA Revolution is ON 🚀
Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes 63: The DEX Growth Playbook w/ Nicolo Raffaele 🚀
This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting…
- The DEX Show: A Show for IT Change Makers
Digital Adoption at (Immense) Scale w/ Anthony Firmin 😎🔥
How do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes #62: Digital Overload – The Distraction Episode 🎧📱
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From…
- The DEX Show: A Show for IT Change Makers
The DEX Leadership Guide with Jacob Morgan 🚀 (Exclusive Ambassador Live Event)
In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes #61 VDI Experience is HERE! 🚀 with Andy Philp
In this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director…
- The DEX Show: A Show for IT Change Makers
The Digital Sustainability Blueprint 🌍💻 w/ Atos and National Grid
In this episode of The DEX Show, Tim and Tom are joined by David Welling, IT Sustainability Governance Lead, National Grid, and Sébastien Vibert, Sustainable…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes #60: Productivity vs. Efficiency 🚀
Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From…
- The DEX Show: A Show for IT Change Makers
Code Breaker: A Rare Conversation with Legendary Tech Historian Charles Petzold ✨
This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of…
- The DEX Show: A Show for IT Change Makers
🎙️ Reality Bytes #59: First Episode of 2025 with Sam Gantner! 🎉
Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthink’s Chief Product Officer, Sam Gantner. From personal…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #58: "Exhale" (2024 in review)
In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina…
- The DEX Show: A Show for IT Change Makers
OFFICIAL DEX SHOW END OF YEAR SPECIAL 2024 W/ GEOFF WRIGHT
In this end-of-year episode of The DEX Show, Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #57: DEX and Cybersecurity: Proactively Building Trust
This episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks…
- The DEX Show: A Show for IT Change Makers
The Future Workplace: Where DEX and Real Estate Collide (w/ Phil Kirschner)
In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #56: Mission Critical: How DEX Enhances Federal Government IT
In this episode of Reality Bytes, the team welcomes Chris Sibold, Nexthink’s Senior Director of Public Sector, to explore the transformative role of Digital…
- The DEX Show: A Show for IT Change Makers
Bumper episode II: DEX Show LIVE IN LONDON'S OLD EAST END
Tim and Tom host another bumper episode, this time LIVE from the floor of Experience London, in the historical Tobacco Dock in the city’s East End, with five…
- The DEX Show: A Show for IT Change Makers
Bumper episode: DEX Show LIVE IN BOSTON
Tim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests: Matt Campbell (Product Owner…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #55: The Death (and Rebirth) of the Service Desk
The Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and…
- The DEX Show: A Show for IT Change Makers
Breaking Gen Z Myths: What the Digital Generation Really Wants at Work (w/ Brian Elliott)
Tom and Tim welcome Brian Elliott, author of How the Future Works, to dive deep into the changing dynamics of the modern workplace as Generation Z starts to…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #54: EXPERIENCE 24 SPECIAL EPISODE (w/ Megan Brake)
In this special episode of The DEX Show, regular Reality Bytes panelist Megan Brake joins Tim and Tom to preview the highly anticipated Experience events in…
- The DEX Show: A Show for IT Change Makers
From Copilot to Smart Offices: AI, IoT & the Future of Work (w/ NTT DATA GROUP)
Vishal Brown, Chief Evangelist and Digital Workplace Leader at NTT DATA Services, previews the integration of Microsoft Copilot and Nexthink, and how this kind…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #53: DEX-lag (Experience Down Under)
Welcome back, changemakers! In this episode, the crew—Sean, Megan, Tim and Tom—reunites to discuss the whirlwind of developments in Digital Employee Experience…
- The DEX Show: A Show for IT Change Makers
"The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder)
Tom welcomes Doug Tedder, a leading consultant and expert in IT service management. Together they explore the evolving role of IT, emphasizing the shift from…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #52: Celebrating Gartner's DEX Magic Quadrant (w/ Andrew Robertson)
In this VERY special episode of Reality Bytes, the team celebrates the release of Gartner's first-ever DEX Tools Magic Quadrant, a milestone in the digital…
- The DEX Show: A Show for IT Change Makers
Workplace AI 101: A User’s Guide w/ Charlene Li
In this solo Tim episode, guest Charlene Li, author of Winning with Generative AI and founder of Quantum Networks, shares her thoughts on successful…
- The DEX Show: A Show for IT Change Makers
Unlocking the Power of Copilot+ PCs: AI, Hardware, and Digital Adoption
In this Reality Bytes, Sean, Dina, Tim, and Tom dive into the transformative potential of Microsoft's new Copilot+ PCs, focusing on how these AI-powered…
- The DEX Show: A Show for IT Change Makers
The Future of IT Leadership: From Distributed Teams to AI (w/ Kelly Monahan & Christie Smith)
Kelly Monahan and Christie Smith, authors of Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human-Powered Leadership…
- The DEX Show: A Show for IT Change Makers
Moneyball for IT: Mastering SaaS Apps (w/ Dave Wagner)
Dave Wagner (Senior Product Marketing Manager, Nexthink) joins Sean, Oriana and Tom to discuss the evolution of IT management with the rise of SaaS solutions…
- The DEX Show: A Show for IT Change Makers
Preparing for Change: from DC to CrowdStrike (w/ Greg Satell)
In the wake of the recent CrowdStrike incident, Tim and Tom welcome Greg Satell, co-founder of ChangeOS, a transformation and change advisory, and author of…
- The DEX Show: A Show for IT Change Makers
EMERGENCY POD: Observability, Preventative IT & the CrowdStrike Incident
In this special EMERGENCY POD, Tim and Tom discuss the unprecedented CrowdStrike incident with Gaurang Ganatra, Nexthink's Product Marketing Director…
- The DEX Show: A Show for IT Change Makers
Navigating the Future of HR: AI, Adoption, and Empathy (w/ Jason Averbook)
Today, Tom was thrilled to welcome Jason Averbook, Senior Partner and Global Leader of Digital HR Strategy at Mercer, joining the show from Singapore. Jason is…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #48: Introducing Adopt: When DAP meets DEX (w/ Katharine Dahl)
Popular fellow Nexthinker Katharine Dahl finally answers Reality Bytes’ call to join the show as a special guest! As Principal Product Marketing Manager at…
- The DEX Show: A Show for IT Change Makers
From Coding to Creativity: The Changing Landscape of Tech Jobs (w/ Alexandra Levit)
Tim and Tom are joined by Alexandra Levit, CEO of Inspiration at Work. They discuss the evolving role of technology workers over the past decade and the new…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #47: Eliza to Neural Networks: The AI Workplace Journey
Welcome back to Reality Bytes! Today, we dive into the history of AI in the workplace with the panel, featuring Dina, Oriana, Sean, and Megan. Inspired by…
- The DEX Show: A Show for IT Change Makers
Progressive House Meets Proactive IT (w/ Marc Carone)
In this episode, Tom welcomes Marc Carone, a former Nexthink user and a builder and mentor of world-class client service delivery teams. They discuss Marc's…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #46: AI, Magic, and Nexthink (w/ Mohamed Kafsi)
In this Reality Bytes, Sean, Dina and Tom meet Mohamed Kafsi, Director of AI at Nexthink, to hear about his amazing professional journey from Tunisia to…
- The DEX Show: A Show for IT Change Makers
The Evolution of Employee Experience in the Age of AI (w/ Bill Schaninger)
Tim and Tom meet the fascinating Bill Schaninger, international speaker, author, and senior partner at Modern Executive Solutions. Bill explores the evolution…
- The DEX Show: A Show for IT Change Makers
Reality Bytes #45: The Investment Paradox (Spending to Save in IT)
In this Reality Bytes, the whole crew comes together to consider the complex tension between cost-cutting and strategic investment in IT operations, addressing…