Digital Adoption at (Immense) Scale w/ Anthony Firmin 😎🔥

The DEX Show: A Show for IT Change Makers · Feb 25, 2025 · 32m · transcript

How do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins Tim and Tom to share his expertise on creating scalable, human-centered digital adoption strategies. 💡

In this episode, Anthony breaks down:

✅ The power of data-driven adoption strategies 📊

✅ Why one-size-fits-all approaches fail—and how to fix them 🎯

✅ The role of AI in hyper-personalized digital adoption 🤖

✅ How IT and HR must collaborate to elevate employee experience 💼

✅ Lessons from one of the world’s largest MS Teams adoption…