Latest / The DEX Show: A Show for IT Change Makers
Radical Experience Engineering in Action w/ Robin Milton-Schönemann 🤖✨
What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse?
In this episode, Tim and Tom catch up with Robin Milton-Schönemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enabler—and why “Are you having a good time?” might be the ultimate success metric.
In this conversation:
🔧 How Robin’s team transformed onboarding into a proactive, personalized…
The skinny
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