Shows / The CXChronicles Podcast
The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every…
Episodes
- The CXChronicles Podcast
Building Your Company's Voice of Customer Dashboards & Reporting
Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin building your company's Voice of Customer Dashboards &…
The CXChronicles PodcastHow Investing In Leadership & Team Yields Amazing Customer Experiences | Mikhail Hutton
Hey CX Nation, In this week's episode of The CXChronicles Podcast #225 we welcomed Mikhail Hutton, Fractional CEO & CXO based in New York City. Mikhail has…
The CXChronicles PodcastTurning Customers Into Raving Fans | Mario Matulich
Hey CX Nation, In this week's episode of The CXChronicles Podcast #224 we welcomed Mario Matulich President & Managing Director of Customer Management Practice…
The CXChronicles PodcastCXChronicles Podcast 223 with Simon Taylor, CEO & Founder at HYCU
Hey CX Nation, In this week's episode of The CXChronicles Podcast #223 we welcomed Simon Taylor, the CEO and founder of HYCU, the worlds fastest growing…
- The CXChronicles Podcast
CXChronicles Podcast 222 with Sandra Thompson, Founder of Ei Evolution & TEDx Speaker
Hey CX Nation, In this week's episode of The CXChronicles Podcast #222 we welcomed Sandra Thompson, Founder Director of The Ei Evolution based in London…
- The CXChronicles Podcast
CXChronicles Podcast 221 with Shawn Nason, Founder & CEO at MOFI
Hey CX Nation, In this week's episode of The CXChronicles Podcast #221 we welcomed Shawn Nason, the Founder and Chief Experience Officer at MOFI based in the…
- The CXChronicles Podcast
CXChronicles Podcast 220 with Simon Kriss, Leading Voice On AI In CX
Hey CX Nation, In this week's episode of The CXChronicles Podcast #220 we welcomed Simon Kriss, Leading Voice On AI In CX, Author, Futurist, Board & C-Suite AI…
- The CXChronicles Podcast
CXChronicles Podcast 219 with Bill Waid, Chief Product & Technology Officer at FICO
Hey CX Nation, In this week's episode of The CXChronicles Podcast #219 we welcomed Bill Waid, Chief Product & Technology Officer at FICO. FICO is an analytics…
- The CXChronicles Podcast
CXChronicles Podcast 218 with Dennis Armbruster, EVP at The Verde Group
Hey CX Nation, In this week's episode of The CXChronicles Podcast #218 we welcomed Dennis Armbruster, Executive Vice President at The Verde Group. The Verde…
- The CXChronicles Podcast
CXChronicles Podcast 217 -- CXWeekly Update Core Focus Areas For Great CX In 2024
Hey CX Nation, Here's the first CXWeekly Update from CXC for 2024! This week's episode I walk through some ideas, goals & CTAs to jump into the new year with…
- The CXChronicles Podcast
CXChronicles Podcast 216 2024 Goals & CTAs From Adrian, Host of CXCP
Hey CX Nation, This week we did something different to end the year & jump into 2024. This week's episode I walk through some ideas, goals & CTAs to jump into…
- The CXChronicles Podcast
CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert
Hey CX Nation, In this week's episode of The CXChronicles Podcast #215 we welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA. Steve…
- The CXChronicles Podcast
CXChronicles Podcast 214 with Uku Tomikas, CEO at Messente
Hey CX Nation, In this week's episode of The CXChronicles Podcast #214 we welcomed Uku Tomikas, CEO at Messente Communication based in Tallinn, Estonia…
- The CXChronicles Podcast
CXChronicles Podcast 213 with Rick Elmore, Founder & CEO at Simply Noted
Hey CX Nation, In this week's episode of The CXChronicles Podcast #213 we welcomed Rick Elmore, Founder & CEO at Simply Noted based in Phoenix, AZ. Simply…
- The CXChronicles Podcast
CXChronicles Podcast 212 with Tom Martin, CEO at Glance
Hey CX Nation, In this week's episode of The CXChronicles Podcast #212 we welcomed Tom Martin, CEO at Glance based in Wakefield, MA. Glance makes it easy to…
- The CXChronicles Podcast
CXChronicles Podcast 211 with Nicole Pereira, Founder at Remotish & Hubspot Diamond Partner
Hey CX Nation, In this week's episode of The CXChronicles Podcast #211 we welcomed Nicole Pereira, Founder & Hubspot Diamond Partner at Remotish based in San…
- The CXChronicles Podcast
CXChronicles Podcast 210 with Terence Chesire, VP of Product Management, Customer & Industry Workflows
Hey CX Nation, In this week's episode of The CXChronicles Podcast #210 we welcomed Terence Chesire, VP of Product Management, Customer & Industry Workflows…
- The CXChronicles Podcast
CXChronicles Podcast 209 with Jason Barro Partner at Bain & Co & Founder of NPS Prism
Hey CX Nation, In this week's episode of The CXChronicles Podcast #209 we welcomed Jason Barro, Partner at Bain & Co & Founder at NPS Prism. Bain & Company is…
- The CXChronicles Podcast
CXChonicles Podcast 208 with Lloyed Lobo, Author, Founder & Community Builder
Hey CX Nation, In this week's episode of The CXChronicles Podcast #208 we welcomed Lloyed Lobo, Author, From Grassroots To Greatness, Co-Founder at Boast.AI &…
- The CXChronicles Podcast
CXChronicles Podcast 207 with Howard Moodycliffe, CEO at Timetoreply
Hey CX Nation, In this week's episode of The CXChronicles Podcast #207 we welcomed Howard Moodycliffe, CEO at Timetoreply based in Capetown, South Africa…
- The CXChronicles Podcast
CXChronicles Podcast 206 with Marius Laza, Chief Customer Officer at Tidio
Hey CX Nation, In this week's episode of The CXChronicles Podcast #206 we welcomed Marius Laza, Chief Customer Officer at Tidio based in San Francisco, CA…
- The CXChronicles Podcast
CXChronicles Podcast 205 with Declan Ivory, VP of Customer Support at Intercom
Hey CX Nation, In this week's episode of The CXChronicles Podcast #205 we welcomed Declan Ivory, VP of Customer Support at Intercom based in San Francisco, CA…
- The CXChronicles Podcast
CXChronicles Podcast 204 with Melissa Kwan, Co-Founder and CEO at eWebinar
Hey CX Nation, In this week's episode of The CXChronicles Podcast #204 we welcomed Melissa Kwan, Co-Founder and CEO at eWebinar based in Vancouver, British…
- The CXChronicles Podcast
CXChronicles Podcast 203 with Steve Cornwell, SVP Strategy, Customer Education at Gainsight & Founder of Northpass
Hey CX Nation, In this week's episode of The CXChronicles Podcast #203 we welcomed Steve Cornwell, Senior Vice President of Strategy, Customer Education at…
- The CXChronicles Podcast
CXChronicles Podcast 202 with Cytandra G. Hoover, Solution-Oriented Mission-Driven Global Leader | Chief Member | Proud Single Mother
Hey CX Nation, In this week's episode of The CXChronicles Podcast #202 we welcomed Cytandra G. Hoover, MBA based in the Greater Chicago Area. Cytandra is a 🌐…
- The CXChronicles Podcast
CXChronicles Podcast 201 with Jeanette Wiley, Project Manager CX at Owl Labs
Hey CX Nation, In this week's episode of The CXChronicles Podcast #201 we welcomed Jeanette Wiley, Project Manager - CX at Owl Labs based in Boston, MA. With…
The CXChronicles PodcastCXChronicles Podcast 200 with Tom Shoemaker, VP of Product Marketing at Propel
Hey CX Nation, In this week's episode of The CXChronicles Podcast we celebrate our #200 episode by welcoming Tom Shoemaker, VP of Product Marketing at Propel…
- The CXChronicles Podcast
CXChronicles Podcast 199 with Somya Kapoor, CEO at The Loops
Hey CX Nation, In this week's episode of The CXChronicles Podcast #199 we welcomed Somya Kapoor, CEO & Co-Founder at TheLoops based in San Jose, CA. TheLoops…
- The CXChronicles Podcast
CXChronicles Podcast 198 with Alex Ross, Chief Operating Officer at Hire Horatio CX
Hey CX Nation, In this week's episode of The CXChronicles Podcast #198 we welcomed Alex Ross, Chief Operating Officer at Hire Horatio CX based in New York, NY…
- The CXChronicles Podcast
CXChronicles Podcast 197 with Evan Klein, Founder & President of Satrix Solutions
Hey CX Nation, In this week's episode of The CXChronicles Podcast #197 we welcomed Evan Klein, Founder & President of Satrix Solutions based in Scottsdale…
- The CXChronicles Podcast
CXChronicles Podcast 196 with Morgan J. Ingram Founder & CEO at Ascension Media Productions
Hey CX Nation, In this week's episode of The CXChronicles Podcast #196 we welcomed Morgan J. Ingram based in Atlanta, GA. Morgan was named a 4x LinkedIn Top…
- The CXChronicles Podcast
CXChronicles Podcast 195 with Valentin Radu, CEO at Omniconvert
Hey CX Nation, In this week's episode of The CXChronicles Podcast #195 we welcomed Valentin Radu, CEO at Omniconvert based in Bucharest, Romania & New York…
- The CXChronicles Podcast
CXChronicles Podcast 194 with Emily Gray, Chief Customer Officer at Playvox
Hey CX Nation, In this week's episode of The CXChronicles Podcast #194 we welcomed Emily Gray, Chief Customer Officer at Playvox based in Sunnyvale…
- The CXChronicles Podcast
CXChronicles Podcast 193 with Agnese Spona, Managing Director at MadeFor.
Hey CX Nation, In this week's episode of The CXChronicles Podcast #193 we welcomed Agnese Spona, Managing Director at MadeFor. based in Amsterdam, Netherlands…
- The CXChronicles Podcast
CXChronicles Podcast 192 with Michael Israel Head of Field Service Evangelism at Zuper
Hey CX Nation, In this week's episode of The CXChronicles Podcast #192 we welcomed Michael Israel, Head of Field Service Evangelism at Zuper based in Seattle…
- The CXChronicles Podcast
CXChronicles Podcast 191 with Ivaylo Yorgov, Managing Director at GemSeek
Hey CX Nation, In this week's episode of The CXChronicles Podcast #191 we welcomed Ivaylo Yorgov, Managing Director at GemSeek based in London, England…
- The CXChronicles Podcast
CXChronicles Podcast 190 with Natalie Onions, VP of CX at Customer.io
Hey CX Nation, In this week's episode of The CXChronicles Podcast #190 we welcomed Natalie Onions, Vice President of Customer Experience at Customer.io based…
- The CXChronicles Podcast
CXChronicles Podcast 189 with Joel Passen, Co-Founder at Sturdy
Hey CX Nation, In this week's episode of The CXChronicles Podcast #189 we welcomed Joel Passen, Co-Founder at Sturdy based in Portland, OR. Before co-founding…
- The CXChronicles Podcast
CXChronicles Podcast 188 with Ken Peterson, President CX at QuestionPro
Hey CX Nation, In this week's episode of The CXChronicles Podcast #188 we welcomed Ken Peterson, President CX at QuestionPro based in Austin, TX. Ken has over…
- The CXChronicles Podcast
CXChronicles Podcast 187 with Mark Slatin, Founder at EmpoweredCX
Hey CX Nation, In this week's episode of The CXChronicles Podcast #187 we welcomed Mark Slatin, Founder at EmpoweredCX based in Lewes, Delaware. Mark helps his…
- The CXChronicles Podcast
CXChronicles Podcast 186 with Jay Baer, Founder of Convince & Convert
Hey CX Nation, In this week's episode of The CXChronicles Podcast #186 we welcomed Jay Baer, Founder of Convince and Convert based in Bloomington, IN. Jay is a…
- The CXChronicles Podcast
CXChronicles Podcast 185 with Celia Fleischaker, CMO at Verint
Hey CX Nation, In this week's episode of The CXChronicles Podcast #185 we welcomed Celia Fleischaker, Chief Marketing Officer at Verint based in New York…
- The CXChronicles Podcast
CXChronicles Podcast 184 with Jean Patrick, CEO at ScaleUp Edge
Hey CX Nation, In this week's episode of The CXChronicles Podcast #184 we welcomed Jean Patrick, CEO at ScaleUp Edge based in Denver, CO. The ScaleUp phase is…
- The CXChronicles Podcast
CXChronicles Podcast 183 with Aye Moah, CEO at Boomerang
Hey CX Nation, In this week's episode of The CXChronicles Podcast #183 we welcomed Aye Moah, CEO @ Boomerang based in Mountain View, CA. Boomerang is the…
- The CXChronicles Podcast
CXChronicles Podcast 182 with Fran Brzyski, Founder & CEO at Hark
Hey CX Nation, In this week's episode of The CXChronicles Podcast #182 we welcomed Fran Brzyski, Founder & CEO at Hark, based in New York City. Hark is…
- The CXChronicles Podcast
CXChronicles Podcast 181 with Tom Goodmanson, CEO at Calabrio
Hey CX Nation, In this week's episode of The CXChronicles Podcast #181 we welcomed Tom Goodmanson, President & CEO at Calabrio based in Minneapolis, MN…
- The CXChronicles Podcast
CXChronicles Podcast 180 with Tom DeWitt, P.h.D. Director of CXM at Michigan State University
Hey CX Nation, In this week's episode of The CXChronicles Podcast #180 we welcomed Tom DeWitt, P.h. D. Director of CXM@MSU and a fixed-term faculty member in…
- The CXChronicles Podcast
CXChronicles Podcast 179 with Tom Randle, CEO at Geckoboard
Hey CX Nation, In this week's episode of The CXChronicles Podcast #179 we welcomed Tom Randle, CEO at Geckoboard based in London, England. Originally a UX and…
- The CXChronicles Podcast
CXChronicles Podcast 178 with Tomer Rabinovich, CEO at Top Dog Global
Hey CX Nation, In this week's episode of The CXChronicles Podcast #178 we welcomed Tomer Rabinovich, CEO at Top Dog Global. Tomer grew his Amazon business with…
- The CXChronicles Podcast
CXChronicles Podcast 177 with Larry Yatch, CEO at SEAL Team Leaders
Hey CX Nation, In this week's episode of The CXChronicles Podcast #177 we welcomed Larry Yatch, CEO at SEAL Team Leaders based in Boca Raton, FL. Larry and his…
- The CXChronicles Podcast
CXChronicles Podcast 176 with Ethan Beute, Chief Evangelist at BombBomb, Podcast Host & Best-Selling Author
Hey CX Nation, In this week's episode of The CXChronicles Podcast #176 we welcomed Ethan Beute, Chief Evangelist at BombBomb, Host of The Customer Experience…
- The CXChronicles Podcast
CXChronicles Podcast 175 with Deon Nicholas, CEO & Co-Founder at Forethought AI
Hey CX Nation, In this week's episode of The CXChronicles Podcast #175 we welcomed Deon Nicholas, CEO & Co-Founder at Forethought AI based in San Francisco…
- The CXChronicles Podcast
CXChronicles Podcast 174 with Gregorio Uglioni, The CX GoalKeeper
Hey CX Nation, In this week's episode of The CXChronicles Podcast #174 we welcomed Gregorio Uglioni, CCXP an inspiring CX/CS executive who has come to be known…
- The CXChronicles Podcast
CXChronicles Podcast 173 with Palak Dalal Bhatia, Founder & CEO at IrisAgent
Hey CX Nation, In this week's episode of The CXChronicles Podcast #173 we welcomed Palak Dalal Bhatia, Founder & CEO at Iris Agent, based in Mountain View, CA…
- The CXChronicles Podcast
CXChronicles Podcast 172 with Fang Cheng, CEO & Founder at Linc
Hey CX Nation, In this week's episode of The CXChronicles Podcast #172 we welcomed Fang Cheng, CEO & Founder at Linc based in Santa Clara, CA. Linc is the only…
- The CXChronicles Podcast
CXChronicles Podcast 171 with Alister Esam, CEO & Founder at Process Bliss
Hey CX Nation, In this week's episode of The CXChronicles Podcast #171 we welcomed Alister Esam, CEO & Founder at Process Bliss based in Newbury, England…
- The CXChronicles Podcast
CXChronicles Podcast 170 with Ilenia Vidili, Customer Experience & Success Expert
Hey CX Nation, In this week's episode of The CXChronicles Podcast #170 we welcomed Ilenia Vidili, Customer Centricity Advisor, Speaker & Author based in Milan…
- The CXChronicles Podcast
CXChronicles Podcast 169 with Kristi Faltorusso, Chief Customer Officer at ClientSuccess
Hey CX Nation, In this week's episode of The CXChronicles Podcast #169 we welcomed Kristi Faltorusso, Chief Customer Officer at ClientSuccess. ClientSuccess is…
- The CXChronicles Podcast
CXChronicles Podcast 168 with Abby Hammer, Chief Customer Officer at ChurnZero
Hey CX Nation, In this week's episode of The CXChronicles Podcast #168 we welcomed Abby Hammer, Chief Customer Officer at ChurnZero. ChurnZero is Customer…
- The CXChronicles Podcast
CXChronicles Podcast 167 with Chuck Frydenborg, CEO at MarketMuse
Hey CX Nation, In this week's episode of The CXChronicles Podcast #167 we welcomed Chuck Frydenborg, CEO at MarketMuse. MarketMuse uses AI to accelerate…