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CXChronicles Podcast 215 with Steve Portigal, UX Research & User Experience Expert
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #215 we welcomed Steve Portigal, Principal at Portigal Consulting based in Montara, CA.
Steve works with organizations in two key ways: i) he uncovers key insights about users and customers to help drive decisions about product, service, technology, and strategy and ii) he works with leaders to build a more mature user research practice.
In this episode, Steve and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer…
The skinny
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