Shows / The CXChronicles Podcast
The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every…
Episodes
The CXChronicles PodcastCXWeekly Update | Zendesk's Outcome AI Platform
Hey CX Nation, In this week's CXWeekly Update episode I walk through AI updates, ideas, goals & CTAs that the team at CXC has been focused on with one of our…
The CXChronicles PodcastCX Transformation, Built Into Operations | Craig Crisler
Hey CX Nation, In this week's episode of The CXChronicles Podcast #285, we welcomed Craig Crisler, Chief Executive Officer at SupportNinja based in Austin, TX…
The CXChronicles PodcastCXWeekly Update | Answer Engine Optimization (AEO) Is Here
Hey CX Nation, In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on. Full candor…
The CXChronicles PodcastStop Losing Revenue To Missed Signals | Joseph Lepordo
Hey CX Nation, In this week's episode of The CXChronicles Podcast #283, we welcomed Joseph Lepordo, CEO at In2ition AI based in North Andover, MA. In2ition AI…
The CXChronicles PodcastBuilding The Future Of Learning Platforms & Community Experience | Bryan McAnulty
Hey CX Nation, In this week's episode of The CXChronicles Podcast #282, we welcomed Bryan McAnulty Founder of Heights Platform and LatchLoop based in Austin…
The CXChronicles PodcastTop 1% CSM | Best Selling Author — Success Plan For Life! | Carl Lenocker
Hey CX Nation, In this week's episode of The CXChronicles Podcast #281, we welcomed Carl Lenocker, Senior Customer Success Executive at Splunk, based in San…
The CXChronicles PodcastTreat Every Customer Like Your Best Customer | Josh Schachter
Hey CX Nation, In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing…
The CXChronicles PodcastConnecting Your Data To Milestone Moments That Drive Customer Growth | Jack Siney
Hey CX Nation, In this week's episode of The CXChronicles Podcast #279, we welcomed Jack Siney, Co-Founder & Chief Revenue Officer at FrontRace. FrontRace…
The CXChronicles PodcastAI For Superhuman Customer Support | Ryan Wang
Hey CX Nation, In this week's episode of The CXChronicles Podcast #278, we welcomed Ryan Wang, Co-Founder & CEO of Assembled based in San Francisco, CA…
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CXWeekly Update | AI's Impact On Customer & Employee Experience
Hey CX Nation, In this CXWeekly Update episode #277 we walk through ideas, goals & CTAs the team at CXC has been focused on, not only internally but from the…
The CXChronicles PodcastInsurance Companies Doubling Down On CX | Todd Breton & Eileen Potter
Hey CX Nation, In this week's episode of The CXChronicles Podcast #276, we welcomed Todd Breton from Hippo Insurance & Eileen Potter from Smart Communications…
The CXChronicles PodcastThe Voice Layer For AI In The Real World | Sagi Reuven
Hey CX Nation, In this week's episode of The CXChronicles Podcast #275, we welcomed Sagi Reuven, Chief Revenue Officer at Deepdub based in Tel Aviv, Israel…
The CXChronicles PodcastBuilding All-in-One Customer Insight & Action Platform | Dave Rennyson
Hey CX Nation, In this week's episode of The CXChronicles Podcast #274, we welcomed Dave Rennyson, President & CEO at SuccessKPI based in the Washington, DC…
The CXChronicles PodcastAI Powered Customer Intelligence To Grow Your Business | Varun Sharma
Hey CX Nation, In this week's episode of The CXChronicles Podcast #273, we welcomed Varun Sharma, Co-Founder & CEO of Enterpret based in New York, NY…
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One Click Bug Reports Devs Love | Matt Rubright
Hey CX Nation, In this week's episode of The CXChronicles Podcast #272, we welcomed Matt Rubright, Chief Customer Officer at Jam.dev based in Seattle, WA. Jam…
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Empower Your Business Through Salesforce Utilization | Marcus Smith
Hey CX Nation, In this week's episode of The CXChronicles Podcast #271, we welcomed Marcus Smith, CEO at Cloud Trailz based in Atlanta, GA. Cloud Trailz offers…
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CXWeekly Update | Make Happiness A Habit
Hey CX Nation, In this week's CXWeekly Update episode I walk through some ideas, goals & CTAs that me & the team at CXC have been focused on. Full candor…
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Build & Deploy AI Support Agents In Minutes | Valerie Li
Hey CX Nation, In this week's episode of The CXChronicles Podcast #269, we welcomed Valerie Li, Co-Founder & CEO of Duckie.ai based in San Francisco, CA…
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CXWeekly Update | Lessons From 5 Years Building CXChronicles
Hey CX Nation, Here's the first CXWeekly Update from CXC in a long time! This week's episode I walk through some ideas, goals & CTAs that I've learned from the…
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Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane
Hey CX Nation, In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco…
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Charting Your Path To Success | Adam Coffey
Hey CX Nation, In this week's episode of The CXChronicles Podcast #266, we welcomed Adam Coffey, Founding Partner of The Chairman Group based in Dallas, TX…
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Creating Human Delivered, Digitally Enabled Services | Mario Baddour
Hey CX Nation, In this week's episode of The CXChronicles Podcast #265, we welcomed Mario Baddour, President & CEO of InteLogix, based in Park City, UT…
The CXChronicles PodcastUncomplicate Your IT and Customer Service | Mika Yamamoto
Hey CX Nation, In this week's episode of The CXChronicles Podcast #264, we welcomed Mika Yamamoto, Chief Customer and Marketing Officer at Freshworks based in…
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Simplify Your Customer Interactions Today | Maxime Marchand
Hey CX Nation, In this week's episode of The CXChronicles Podcast #263, we welcomed Maxime Marchand, Senior Director of Product Management at GoTo based in…
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Accelerate Your AI Strategy With Amazon Web Services | Pasquale DeMaio
Hey CX Nation, In this week's episode of The CXChronicles Podcast #262, we welcomed Pasquale DeMaio, Vice President at Amazon Web Services (AWS) based in…
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CXC Live From Las Vegas At CCW, The World's Largest Customer Contact Event
Hey CX Nation, In this week's episode of The CXChronicles Podcast #261 we were capturing live interviews at Customer Contact Week at The Caeasar's Forum in Las…
The CXChronicles PodcastBringing Hallmark Moments To The Business World | Patrick McCullough
Hey CX Nation, In this week's episode of The CXChronicles Podcast #260, we welcomed Patrick McCullough, President of Hallmark Business Connections, based in…
The CXChronicles PodcastTaskUs Human Centered, AI Amplified | Joe Anderson
Hey CX Nation, In this week's episode of The CXChronicles Podcast #259, we welcomed Joe Anderson, Senior Director - Head of CX & Digital Transformation at…
The CXChronicles PodcastCX Excellence Through AI Innovation | Live From Cyara XChange 2025
Hey CX Nation, In this week's episode of The CXChronicles Podcast #258 we were live at Cyara XChange 2025 based in The W Hotel in downtown Austin, TX. XChange…
The CXChronicles PodcastAvaya Experience Platform - The Future Of CX Today | Tony Lama
Hey CX Nation, In this week's episode of The CXChronicles Podcast #257, we welcomed Tony Lama, SVP & GM of Product at Avaya based in Morristown, New Jersey…
The CXChronicles PodcastUnleashing The Power Of Military Spouse CX Talent | Live From Community Builders Week
Hey CX Nation, In this week's episode of The CXChronicles Podcast #256 we were live at Instant Team's Community Builders Week & CX Virtual Summit based in…
The CXChronicles PodcastCombining Humans & Machines To Deliver Incredible Customer Experiences | Tim Houlne
Hey CX Nation, In this week's episode of The CXChronicles Podcast #255, we welcomed Tim Houlne, CEO at Humach based in Frisco, TX. Humach combines the…
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Leveraging BPOs To Manage Your Customer Experience As Your Business Grows
Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging boutique BPOs as your business grows. Its very…
The CXChronicles PodcastCyara's AI-Powered CX Transformation Platform Helps Businesses Evolve To Meet Customers' Expectations | Rishi Rana
Hey CX Nation, In this week's episode of The CXChronicles Podcast #253, we welcomed Rishi Rana, CEO at Cyara based in Redwood City, CA. Cyara revolutionizes…
The CXChronicles PodcastAttentive's AI-Powered Marketing Platform, Driving Revenue & Personalizing Experiences | Keri McGhee
Hey CX Nation, In this week's episode of The CXChronicles Podcast #252 we welcomed Keri McGhee the CMO at Attentive, the AI marketing platform for leading…
The CXChronicles PodcastTransforming Customer & Employee Experiences With Webex By Cisco | Vinod Muthukrishnan
Hey CX Nation, In this week's episode of The CXChronicles Podcast #251 we welcomed Vinod Muthukrishnan, VP & COO at Webex by Cisco based in the San Francisco…
The CXChronicles PodcastLessons From 250 Episodes With Customer Focused Business Leaders From Across The World
Hey CX Nation, We're celebrating a huge milestone with this week's episode. Over the last 6+ years we've captured and chronicled 250 unique episodes & stories…
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Amplify Your Event's Impact With The Power Of Live Podcasting | Rick Denton
Hey CX Nation, In this week's episode of The CXChronicles Podcast #249 we welcomed Rick Denton, Podcast Host & Producer of The CX Passport Podcast based in…
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Contact Center & AI Advisor To Fortune 500 Companies | Craig Tobin
Hey CX Nation, In this week's episode of The CXChronicles Podcast #248 we welcomed Craig Tobin, Chief Executive Officer at Ascent Business Partners based in…
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CXCP Live At QuestionPro's XDay 2024 In Austin, TX
Hey CX Nation, In this week's episode of The CXChronicles Podcast #247 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024. This is a…
The CXChronicles PodcastDriving Growth Through High Velocity Market Research | Gary Pansino
Hey CX Nation, In this week's episode of The CXChronicles Podcast #246 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Gary…
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Live At XDay 2024 With QuestionPro Founder & CEO Vivek Bhaskaran
Hey CX Nation, In this week's episode of The CXChronicles Podcast #245 we were live at the Thompson Hotel in downtown Austin, TX at XDay 2024 with Vivek…
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Removing The Rocks From Any Customer Journey | Sean Albertson
Hey CX Nation, In this week's episode of The CXChronicles Podcast #244 we welcomed Sean Albertson, Founder & CEO of CX4ROCKS based in Castle Rock, CO. Sean…
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Top 5 Ways To Leverage AI To Improve Your Company's Customer Experience
Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin leveraging AI in your business to improve your customer…
The CXChronicles PodcastUnleashing The Power Of Military Spouse Talent | Liza Rodewald & Erica McMannes
Hey CX Nation, In this week's episode of The CXChronicles Podcast #242 we welcomed Liza Rodewald, Founder & CEO and Erica McMannes, Founder & Chief People &…
The CXChronicles PodcastForbes, The World's Leading Voice For Entrepreneurial Success | Lynn Schlesinger
Hey CX Nation, In this week's episode of The CXChronicles Podcast #241 we welcomed Lynn Schlesinger, Chief Customer Experience Officer (CXO) at Forbes based in…
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Building An AI-Enabled. Tech Integrated. Marketing Powerhouse | Erik Huberman
Hey CX Nation, In this week's episode of The CXChronicles Podcast #240 we welcomed Erik Huberman, Founder and CEO of Hawke Media based in Santa Monica, CA…
The CXChronicles PodcastTransforming Partnerships Into Your Most Strategic Asset | Dave R. Taylor
Hey CX Nation, In this week's episode of The CXChronicles Podcast #239 we welcomed Dave R. Taylor, Chief Marketing Officer at Impartner based in South Jordan…
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Easing E-Commerce Pains One Click At A Time | Lee Roquet
Hey CX Nation, In this week's episode of The CXChronicles Podcast #238 we welcomed Lee Roquet, CEO at Finch based in Salt Lake City, UT. Lee is passionate…
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Shaping Exceptional Customer Experiences With Generative AI | Ashu Dubey
Hey CX Nation, In this week's episode of The CXChronicles Podcast #237 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las…
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Customer Contact Center Technology Innovation Champion | Kacey Felila Tolua
Hey CX Nation, In this week's episode of The CXChronicles Podcast #236 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las…
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American Dental Association Driving Dentistry Forward For 160+ Years | Stephanie Crase Moritz
Hey CX Nation, In this week's episode of The CXChronicles Podcast #235 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las…
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America's First And Only AllCar App On A Mission To ReInvent Car Ownership | John Spottiswood
Hey CX Nation, In this week's episode of The CXChronicles Podcast #234 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las…
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Breaking Barriers One Conversation At A Time | Sharath Keshava Narayana
Hey CX Nation, In this week's episode of The CXChronicles Podcast #233 we were live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las…
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Curating Memorable & Profitable Customer Experiences at Molson Coors Beverage Company | Trey Wade
Hey CX Nation, In this week's episode of The CXChronicles Podcast #232 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las…
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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 Day 2 Recap | Kristi Faltorusso
Hey CX Nation, In this week's episode of The CXChronicles Podcast #231 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las…
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CXChronicles Podcast Live At Customer Contact Week, Las Vegas 2024 | Kristi Faltorusso
Hey CX Nation, In this week's episode of The CXChronicles Podcast #230 we are live at Customer Contact Week in the Caesar's Forum Entertainment Center in Las…
The CXChronicles PodcastHow Customer Onboarding Leads To Customer Success & Retention | Richard Convery
Hey CX Nation, In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England…
The CXChronicles PodcastThe Art Of Listening & Learning From Your Customers & Employees To Drive Growth & Innovation | Shantel Love
Hey CX Nation, In this week's episode of The CXChronicles Podcast #228 we welcomed Shantel Love, Global VP of Customer Success Clinical & School Assessment…
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How To Deliver World Class QBRs To Your Customers To Drive Sales & Retention
Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin overhauling your Quarterly Business Reviews (QBRs). QBRs are…