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Treat Every Customer Like Your Best Customer | Josh Schachter
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing Book on how the world's most exceptional founders build businesses centered around human relationships.
On July 21st, 2025 Gainsight announced it acquired Update.ai: Accelerating the Age of Atlas Agents.
This also brought forward Josh Schachter, founder of UpdateAI and one of the first to build in post-sales AI, stepping in as SVP & GM of Atlas.
Josh is a product thinker through and through – someone who’s lived the day-to-day pain of…
The skinny
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