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CXWeekly Update | Zendesk's Outcome AI Platform
Hey CX Nation,
In this week's CXWeekly Update episode I walk through AI updates, ideas, goals & CTAs that the team at CXC has been focused on with one of our core strategic partners, Zendesk.
SAN FRANCISCO — November 10, 2026 — Today at AI Summit, Zendesk introduced the Outcome AI™ Platform designed for a seismic shift in how people engage with organizations.
AI assistants and agent-to-agent connections let people and AI agents coordinate work across systems, giving people more control over what they get from the companies they work for and do business with, and helping organizations deliver…
The skinny
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