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CX Transformation, Built Into Operations | Craig Crisler
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #285, we welcomed Craig Crisler, Chief Executive Officer at SupportNinja based in Austin, TX.
With 20+ years of experience in operational excellence and modern people management, Craig adopted the “be the grease, not the glue” philosophy which has proven that the best outcomes happen when we let go of the obsession with efficiency and invest in value-centric relationships instead.
Since stepping into the role of CEO at SupportNinja, it became clear to Craig that the BPO industry has so much value and potential. Yet outdated…
The skinny
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