Latest / The CXChronicles Podcast
How Customer Onboarding Leads To Customer Success & Retention | Richard Convery
Hey CX Nation,
In this week's episode of The CXChronicles Podcast #229 we welcomed Richard Convery, Founder & CEO of Ascendr based near London, England.
Richard is an expert in effective SaaS customer onboarding, a customer success advocate and one of our leading strategic partners here at CXChronicles.
In this episode, Richard and Adrian chat through how he has tackled The Four CX Pillars: Team, Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.
**Episode #229 Highlight Reel:**
1. Why spending time in various…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.