Shows / The CXChronicles Podcast
The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every…
Episodes
- The CXChronicles Podcast
CXChronicles Podcast 166 with Bill Staikos, SVP Industry Solutions at Medallia
Hey CX Nation, In this week's episode of The CXChronicles Podcast #166 we welcomed Bill Staikos, Senior Vice President of Industry Solutions at Medallia…
- The CXChronicles Podcast
CXChronicles Podcast 165 with Aaron Biggs VP of Revenue at Deft
Hey CX Nation, In episode #165 of The CXChronicles Podcast we welcomed Aaron Biggs, Vice President of Revenue at Deft based in Chicago, IL. The Deft team…
- The CXChronicles Podcast
CXChronicles Podcast 164 with Will Haire, CEO & Founder at BellaVix
Hey CX Nation, In episode #164 of The CXChronicles Podcast we welcomed Will Haire, CEO & Founder at BellaVix based in Cary, North Carolina. BellaVix is a…
- The CXChronicles Podcast
CXChronicles Podcast 163 with Nick Francis, Co-Founder & CEO at Help Scout
Hey CX Nation, In episode #163 of The CXChronicles Podcast we welcomed Nick Francis, Co-Founder & CEO at Help Scout based in Boulder, CO + backed by a fully…
- The CXChronicles Podcast
CXChronicles Podcast 162 with Tony Sternberg, Co-Founder and CEO at ProsperStack
Hey CX Nation, In episode #162 of The CXChronicles Podcast we welcomed Tony Sternberg, Co-Founder and CEO at ProsperStack based in Minneapolis, MN…
- The CXChronicles Podcast
CXChronicles Podcast 161 with James Dodkins, CS Ambassador at Pega
Hey CX Nation, In episode #161 of The CXChronicles Podcast we welcomed James Dodkins from Pega Systems & Rockstar CX based in Solihull, England & Cambridge…
- The CXChronicles Podcast
CXChronicles Podcast 160 with Lisa Marie Fortier, Senior Vice President at Engine Insights
Hey CX Nation, In episode #160 of The CXChronicles Podcast we welcomed Lisa Marie Fortier, Senior Vice President at Engine Insights based in St.Paul…
- The CXChronicles Podcast
CXChronicles Podcast 159 with Ugis Balmaks, Founder & Managing Director at RecruiterMill
Hey CX Nation, In episode #159 of The CXChronicles Podcast we welcomed Ugis Balmaks, Founder & Managing Director @ RecruiterMill based in Riga, Latvia…
- The CXChronicles Podcast
CXChronicles Podcast 158 with Jonathan Shroyer, Chief Experience Officer at Arise
Hey CX Nation, In episode #158 of The CXChronicles Podcast we welcomed Jonathan Shroyer, Chief Customer Experience Innovation Officer at Arise (Officium Labs)…
- The CXChronicles Podcast
CXChronicles Podcast 157 with Ryan Stuart, CEO at Kapiche
Hey CX Nation, In episode #157 of The CXChronicles Podcast we welcomed Ryan Stuart, CEO & Founder at Kapiche based in Brisbane, Australia & Salt Lake City…
- The CXChronicles Podcast
CXChronicles Podcast 156 with Daniel Rodriguez, Chief Marketing Officer at Simplr
Hey CX Nation, In episode #156 of The CXChronicles Podcast we welcomed Daniel Rodriguez, Chief Marketing Officer at Simplr based in Nashville, Tennessee and…
- The CXChronicles Podcast
CXChronicles Podcast 155 with Michael Yinger, COO & Co-Founder at Resume Sieve
Hey CX Nation, In episode #155 of The CXChronicles Podcast we welcomed Michael Yinger, Chief Operating Officer & Co-Founder at Resume Sieve based in Charlotte…
- The CXChronicles Podcast
CXChronicles Podcast 154 with Gaurav Bhattacharya, CEO at Involve AI
Hey CX Nation, In episode #154 of The CXChronicles Podcast we welcomed Gaurav Bhattacharya, CEO at Involve AI based in Los Angelas, CA. Similar to CXC, Gaurav…
- The CXChronicles Podcast
CXChronicles Podcast 153 with Jeff Rosenblum, Founding Partner of Questus
Hey CX Nation, In episode #153 of The CXChronicles Podcast we welcomed Jeff Rosenblum, Founding Partner of Questus based in New York City. Jeff Rosenblum is an…
- The CXChronicles Podcast
CXChronicles Podcast 152 with Sam Ruben, Chief Sustainability Officer at Mighty Buildings
Hey CX Nation, In episode #152 of The CXChronicles Podcast we welcomed Sam Ruben, Chief Sustainability Officer at Mighty Buildings, based in Oakland…
- The CXChronicles Podcast
CXChronicles Podcast 151 with Slobby Robby, Founder at Generation Cool
Hey CX Nation, First things first, Happy New Year's to everyone, I hope that all of you had an awesome holiday season! This is the first episode of Season 5 of…
- The CXChronicles Podcast
CXChronicles Podcast Episode 150 with Fred Reichheld, Bain Fellow @ Bain & Company
Hey CX Nation, In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA. Bain & Company is a…
- The CXChronicles Podcast
CXChronicles Podcast 149 with Michael Epstein from PostPilot
Hey CX Nation, In episode #149 of The CXChronicles Podcast we welcomed Michael Epstein, Principal at PostPilot based in Greenville, SC. PostPilot helps…
- The CXChronicles Podcast
CXChronicles Podcast 148 with Simon Severino, CEO at Strategy Sprints
Hey CX Nation, In episode #148 of The CXChronicles Podcast we welcomed Simon Severino, CEO and Business Growth Coach at Strategy Sprints based in Austria…
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CXChronicles Podcast 147 with Mike Myer, CEO at Quiq
Hey CX Nation, In episode #147 of The CXChronicles Podcast we welcomed Mike Myer, CEO and Founder at Quiq based in Bozeman, MT. Quiq is powering the next…
- The CXChronicles Podcast
CXChronicles Podcast 146 with Chelsea Bedard, Chief Revenue Officer at Cann
Hey CX Nation, In episode #146 of The CXChronicles Podcast we welcomed Chelsea Bedard, Chief Revenue Officer at Cann based in Los Angelas, CA. Cann is the #1…
- The CXChronicles Podcast
CXChronicles Podcast 145 with Jason Hennessey, CEO at Hennessey Digital
Hey CX Nation, In episode #145 of The CXChronicles Podcast we welcomed Jason Hennessey, CEO at Hennessey Digital based in Los Angelas, CA. Jason Hennessey is…
- The CXChronicles Podcast
CXChronicles Podcast 144 with Dave Withers, CEO at Vertis
Hey CX Nation, In episode #144 of The CXChronicles Podcast we welcomed Dave Withers, CEO at Vertis in the San Francisco Bay area. The Vertis Market…
- The CXChronicles Podcast
CXChronicles Podcast 143 with Eli Schwartz, Growth Advisor & NYT Best Selling Author
Hey CX Nation, In episode #143 of The CXChronicles Podcast we welcomed Eli Schwartz, growth advisor & best selling author of #1 rated book on Amazon…
- The CXChronicles Podcast
CXChronicles Podcast 142 CXWeekly Update Top Ideas For End Of Year CX/CS Audit
Hey CX Nation, In episode #142 of The CXChronicles Podcast we dusted off the old CX Weekly Update format (back from popular demand) & chatted through a bunch…
- The CXChronicles Podcast
CXChronicles Podcast 141 with Jesson Bradhshaw, CEO at Energy Ogre
Hey CX Nation, In episode #141 of The CXChronicles Podcast we welcomed Jesson Bradshaw, CEO at Energy Ogre based in Houston, TX. Savvy Texans trust Energy Ogre…
- The CXChronicles Podcast
CXChronicles Podcast 140 with Nathan Foy, CEO at Fortis
Hey CX Nation, In episode #140 of The CXChronicles Podcast we welcomed Nathan Foy, CEO at Fortis based in Greenville, SC. FORTIS is the global leader in secure…
- The CXChronicles Podcast
CXChronicles Podcast 139 with Jose Herrera, CEO at Hire Horatio CX
Hey CX Nation, In episode #139 of The CXChronicles Podcast we welcomed Jose Herrera, CEO at Hire Horatio CX based in New York City. Horatio is a…
- The CXChronicles Podcast
CXChronicles Podcast 138 with Vasco Pedro, CEO at Unbabel
Hey CX Nation, In episode #138 of The CXChronicles Podcast we welcomed Vasco Pedro, CEO at Unbabel based in San Francisco, CA & Lisbon, Portugal. Unbabel…
- The CXChronicles Podcast
CXChronicles Podcast 137 with Dorian Stone, Head of Organizations Revenue at Grammarly
Hey CX Nation, In episode #137 of The CXChronicles Podcast we welcomed Dorian Stone, Head of Organizations Revenue at Grammarly based in San Francisco, CA…
- The CXChronicles Podcast
CXChronicles Podcast 136 with Jason Ten Pow, CEO at ONR CX
Hey CX Nation, In episode #136 of The CXChronicles Podcast we had the pleasure of welcoming Jason Ten Pow, CEO at ONR based in Toronto, Ontario. Jason and his…
- The CXChronicles Podcast
CXChronicles Podcast 135 with Dennis Yu, CEO at BlitzMetrics
Hey CX Nation, In episode #135 of The CXChronicles Podcast we had the pleasure of having Dennis Yu, CEO at BlitzMetrics based in Albany, CA on the show!…
- The CXChronicles Podcast
CXChronicles Podcast 134 with Nathan Joens Co Founder @ Structurely
In episode #134 of The CXChronicles Podcast we welcomed Nate Joens Co Founder at Structurely based out of Ames, Iowa. Structurely's conversational AI…
- The CXChronicles Podcast
CXChronicles Podcast 133 with Mahesh Ram, CEO at Solvvy
In episode #133 of The CXChronicles Podcast we welcomed Mahesh Ram, CEO at Solvvy based in San Mateo, CA. Solvvy delivers brilliant customer experiences…
- The CXChronicles Podcast
CXChronicles Podcast 132 with Eric Gibbs President, Americas @ Ouriginal
In episode #132 of The CXChronicles Podcast we welcomed Eric Gibbs President, Americas at Ouriginal with headquarters based in Stockholm, Sweden. Ouriginal is…
- The CXChronicles Podcast
CXChronicles Podcast 131 with Howard Tiersky, CEO at Fromm, The Digital Transformation Agency
In episode #131 of The CXChronicles Podcast we welcomed Howard Tiersky, CEO at Fromm, The Digital Transformation Agency based in New York, NY. FROM helps…
- The CXChronicles Podcast
CXChronicles Podcast Episode 130 with Lisa Vandergast, VP of Client Services at AdColony
In episode #130 of The CXChronicles Podcast we welcomed Lisa VanderGast, Vice President of Client Services at AdColony based in Los Angelas, CA. AdColony is…
- The CXChronicles Podcast
CXChronicles Podcast Episode 129 with Michael Scharff CEO & Co-Founder of Evolv AI
In episode #129 of The CXChronicles Podcast we welcomed Michael Scharff, CEO & Co-Founder of Evolv AI located in Berkeley in the San Francisco Bay area. Evolv…
- The CXChronicles Podcast
CXChronicles Podcast 128 with Brittany Hodak, Chief Customer Officer at Experience.com
In episode #128 of The CXChronicles Podcast we welcomed Brittany Hodak, Chief Experience Officer at Experience.com (formerly SocialSurvey) based in San Ramon…
- The CXChronicles Podcast
CXChronicles Podcast 127 with Stefan Smulders, CEO @ Expandi.io
In episode #127 of The CXChronicles Podcast we welcomed Stefan Smulders, CEO at Expandi.io based in Eindhoven, Netherlands. Expandi.io is a cloud based…
- The CXChronicles Podcast
CXChronicles Podcast Episode 126 with Deb Coviello, The Drop In CEO
In episode #126 of The CXChronicles Podcast we welcomed Deb Coviello, Founder of Illumination Partners based in Cincinnati, OH. As The Drop in CEO™, Deb brings…
- The CXChronicles Podcast
CXChronicles Podcast 125 with Emily Garza AVP, Customer Success at Fastly
In episode #125 of The CXChronicles Podcast we welcomed Emily Garza, AVP, Customer Success at Fastly based in San Francisco, CA. With Fastly’s powerful edge…
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CXChronicles Podcast Episode 124 with Nate Brown, Chief Experience Officer at Officium Labs
In episode #124 of The CXChronicles Podcast we welcomed Nate Brown, Chief Customer Officer at Officium Labs based in San Mateo, CA. Officium is Latin for…
The CXChronicles PodcastCXChronicles Podcast Episode 123 with Lee Roquet, Chief Customer Officer at Yellowfin
In episode #123 of The CXChronicles Podcast we welcomed Lee Roquet, Chief Customer Officer at Yellowfin based in Melbourne, Australia & offices across the…
- The CXChronicles Podcast
CXChronicles Podcast Episode 122 with Chris Hull, Chief Product Officer at Otus
In episode #122 of The CXChronicles Podcast we welcomed Chris Hull, Chief Product Officer at Otus in Chicago, IL. The all-in-one K-12 learning platform to…
- The CXChronicles Podcast
CXChronicles Podcast Episode 121 with Brandon Dufour, CEO The Next Street
In episode #121 of The CXChronicles Podcast we welcomed Brandon Dufour, CEO at The Next Street based in Watertown, CT. Getting a driver's license is a big…
The CXChronicles PodcastCXChronicles Podcast Episode 120 with Paul Rutter Cruise & Entertainment Director @ Royal Caribbean
In episode #120 of The CXChronicles Podcast we welcomed Paul Rutter, Founder & CEO of Smooth Sailing Communication & Cruise & Entertainment Director at Royal…
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CXChronicles Podcast Episode 119 with Dr. Daryl Connolly, MD
In episode #119 of The CXChronicles Podcast we welcomed Dr. Daryl Connolly, MD working as a Pulmonologist at the Geisinger Wyoming Valley Medical Center based…
- The CXChronicles Podcast
CXChronicles Podcast Episode 118 Armen Petrosian, Co-Founder & CMO at DISQO
In episode #118 of The CXChronicles Podcast we welcomed Armen Petrosian, Co-Founder & CMO at DISQO in Los Angelas, CA. DISQO was founded in 2014 by a team with…
- The CXChronicles Podcast
CXChronicles Podcast Episode 117 Max Gladysh Co-Founder BotsCrew
In episode #117 of The CXChronicles Podcast we welcomed Max Gladysh, the Managing Director and Co-Founder of BotsCrew in Ukraine. In 2016, Max started BotsCrew…
- The CXChronicles Podcast
CXChronicles Podcast Episode 116 with Chris Thomas, Short-Term Real Estate Expert
In episode #116 of The CXChronicles Podcast we welcomed Chris Thomas, a short-term real estate investor and Airbnb guest & host experience expert based out of…
- The CXChronicles Podcast
CXChronicles Podcast Episode 115 with Jim Coleman, Co-Founder at xFusion
In episode #115 of The CXChronicles Podcast we welcomed Jim Coleman, Co-Founder of xFusion in Boulder, CO. xFusion provides tier 1 and tier 2 customer support…
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CXChronicles Podcast Episode 114 with Jake Sorofman & Ross G D. Fulton
In episode #114 of The CXChronicles Podcast we welcomed Jake Sorofman, President of MetaCX based out of Indianpolis, IN and Ross G D. Fulton Founder and CEO of…
- The CXChronicles Podcast
CXChronicles Podcast Episode 113 with Kevin Richman from Column
In episode #113 of The CXChronicles Podcast we welcomed Kevin Richman, Head of Customer Experience at Column in Washington, D.C. In this episode, Adrian and…
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CXChronicles Podcast Episode 112 Klaus-M. Schremser Building Growth at Usersnap
In this episode #112 of The CXChronicles Podcast we had the pleasure of chatting with Klaus-M. Schremser from Usersnap about Growth, CX, and what it takes to…
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CXChronicles Podcast Episode 111 Aaron Scott Young, Chairman of Laughlin Associates, Inc.
In episode #111 of The CXChronicles Podcast we welcomed Aaron Scott Young, Chairman of Laughlin Associates, Inc. & Founder of The Unshackled Owner. As a serial…
- The CXChronicles Podcast
CXChronicles Podcast Episode 110 with Nicole Garberg VP of CX at Engine
In episode #110 of The CXChronicles Podcast we welcomed Nicole Garberg, VP of CX at Engine based in the Minneapolis-St.Paul area. Engine is a new kind of…
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CXChronicles Podcast 109 Doug Miller, CEO of Brightworks Group
Listen to episode #109 of The CXChronicles Podcast with Doug Miller, CEO of Brightworks Group from Indianapolis, IN. Doug brings over 30+ years of technology…
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CXChronicles Podcast Episode 108 with Oliver Ginsburg Head of Customer Experience at Public
In this episode of The CXChronicles Podcast we welcomed Oliver Ginsburg, Head of Customer Experience @ Public in New York City. Public.com is the social…
- The CXChronicles Podcast
CXChronicles Podcast Episode 107 with Tom Ottaiano CEO of Today's Business
In this episode of the CXChronicles Podcast Episode #107 we welcomed Tom Ottaiano, CEO of Today's Business in New Jersey! Today's Business is a digital…