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CXChronicles Podcast Episode 113 with Kevin Richman from Column
In episode #113 of The CXChronicles Podcast we welcomed Kevin Richman, Head of Customer Experience at Column in Washington, D.C.
In this episode, Adrian and Kevin have an incredible discussion about a massive space that many people probably don't know a ton about, public interest information and notifications.
Kevin has a super interesting back ground for a modern CX'er, he has studied, been involved, and led innovation in the private and public sector for the past 12 years with governments all over the world, the US Government, non-profit, and start-ups.
Column is the first collaborative…
The skinny
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