Shows / The CXChronicles Podcast
The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every…
Episodes
- The CXChronicles Podcast
CXChronicles Podcast Episode 106 with Mark Victor Hansen & Crystal Dwyer Hansen
In this episode of The CXChronicles Podcast #106 we welcomed Mark Victor Hansen & Crystal Dwyer Hansen to talk with the CXNation. Mark Victor Hansen is is an…
- The CXChronicles Podcast
CXChronicles Podcast Episode 105 with Saksham Sharda CIO at Outgrow
In episode #105 of The CXChronicles Podcast we welcomed Saksham Sharda, CIO at Outgrow in New York City. Outgrow helps you create beautiful, interactive…
- The CXChronicles Podcast
CXChronicles Podcast Episode 104 with Michael Loban, Chief Growth Officer at InfoTrust
In Episode #104 of The CXChronicles Podcast we welcome Michael Loban, Chief Growth Officer at InfoTrust based out of Cincinnati, OH. Michael is the Co-Founder…
- The CXChronicles Podcast
CXChronicles Podcast Episode 103 with Megan Bowen from Refine Labs
Megan Bowen has worked at some incredible startup and scale-up companies including; Echalk, ZocDoc, GrubHub, Managed by Q and Refine Labs to name a few. Megan…
- The CXChronicles Podcast
CXChronicles Podcast Episode 102 with Merrill Chandler, Founder of Get Fundable
Episode 102 of The CXChronicles Podcast is now live, listen to this week's show as we welcome Merrill Chandler from Get Fundable to chat with Adrian and The…
- The CXChronicles Podcast
CXChronicles Podcast Episode 101 with Chip Bell
Listen to episode 101 of The CXChronicles Podcast where we welcomed Chip Bell, Author, Speaker and Consultant! Chip and Adrian talk through The Four CX…
- The CXChronicles Podcast
CXChronicles Podcast Episode 100 Celebrating the 100th Episode Milestone
In this episode of the CXChronicles Podcast we celebrate hitting a huge milestone in the podcasting world, this is our 100th episode of the show! Most podcasts…
- The CXChronicles Podcast
CXChronicles Podcast Episode 99 Tyler Ornstein CEO at Tyler's Coffee
Listen to Episode 99 of The CXChronicles Podcast with Tyler Ornstein, CEO at Tyler's Coffee! Founded in 2004 by Tyler Ornstein, Tylers Coffees® was born out of…
- The CXChronicles Podcast
CXChronicles Podcast Episode 98 with Daniel Ramsey CEO MyOutDesk
In this episode of CXCP we welcomed Daniel Ramsey, CEO of MyOutDesk. Daniel talks with Adrian and the CXNation about building and growing his business and how…
- The CXChronicles Podcast
CXChronicles Podcast Episode 97 with Mark McClure EVP Customer Experience at Babel Street
Check out episode 97 of The CXChronicles Podcast, this week we welcomed Mark McClure, EVP Customer Experience at Babel Street in Washington, D.C. Mark has 25+…
- The CXChronicles Podcast
CXChronicles Podcast Episode 96 with Robin Marcenac Head of CX at Pypestream
In episode #96 of The CXChronicles Podcast we welcomed Robin Marcenac, Head of Customer Experience & Success at Pypestream to talk with the CXNation. Robin…
- The CXChronicles Podcast
CXChronicles Podcast Episode 95 Kathy Dalpes VP of Global Customer Support at Zendesk
In episode #95 of The CXChronicles Podcast we welcomed Kathy Dalpes VP of Global Customer Support at Zendesk to talk with the CXNation. Kathy talks with Adrian…
- The CXChronicles Podcast
CXChronicles Podcast Episode 94 with Brandon Rosipko, Director of CX Transformation at Alorica
In Episode #94 of The CXChronicles Podcast we welcomed Brandon Rosipko, Director of Customer Experience Transformation at Alorica. Alorica provides a host of…
- The CXChronicles Podcast
CXChronicles Podcast Episode 93 with Jeroen Corthout CEO of Salesflare
In this episode of The CXChronicles Podcast we welcome Jeroen Corthout, CEO of Salesflare in Antwerp Area, Belgium. Salesflare is the intelligent CRM startups…
- The CXChronicles Podcast
CXChronicles Podcast Episode 92 with Megan Holsinger from JB Sales Training
In this episode of The CXChronicles Podcast we welcomed Megan Holsinger, Director of Customer Success at JB Sales Training in Boston, MA. Megan works with John…
- The CXChronicles Podcast
CXChronicles Podcast Episode 91 CXWeekly Update Top 10 Ways to Segment Customers
In episode #91 of The CXChronicles Podcast, a brand new CXWeekly Update we talk through the top 10 ways to think about how you can segment customers within…
- The CXChronicles Podcast
CXChronicles Podcast Episode 90 CXWeekly 6 Reasons to Invest in Customer Feedback
In this episode of the CXChronicles Podcast we chat through 6 reasons to invest in customer feedback within your business. Collecting, measuring, analyzing and…
- The CXChronicles Podcast
CXChronicles Podcast Episode 89 with Brian Wallace Founder of NowSourcing
In this episode of The CXChronicles Podcast we welcome Brian Wallace to the show. Brian is the Founder of NowSourcing, based out of Louisville, KY. NowSourcing…
- The CXChronicles Podcast
CXChronicles Podcast Episode 88 with Ian Reynolds from Zibtek
In this episode of the CXChronicles Podcast we welcomed Ian Reynolds, Partner at Zibtek. Zibtek offers Full stack development, Web design, and Digital…
- The CXChronicles Podcast
CXChronicles Podcast Episode 87 CXWeekly Update 6 Reasons Your Strategy Isn't Working
In this episode of the CXChronicles Podcast we talk about 6 reasons why your business strategy isn't working. Based on a recent Harvard Business Article…
- The CXChronicles Podcast
CXChronicles Podcast Episode 86 with Ashvin Vaidyanathan Chief Customer Officer from Gainsight
In this episode of the CXChronicles Podcast we welcome Ashvin Vaidyanathan, Chief Customer Officer at Gainsight. Gainsight’s innovative customer-centric…
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CXChronicles Podcast Episode 85 CXWeekly Updated Team Collaboration during COVID19
In this episode of the CXChronicles Podcast we talk through a bunch of ideas and tips for thinking through how you and your team can get better at…
- The CXChronicles Podcast
CXChronicles Podcast Episode 84 CXWeekly Update COVID19 CX Best Practices
In this episode of the CXChronicles Podcast Adrian dives into a bunch of different ideas for the CXNation around best practices for your customer facing team…
- The CXChronicles Podcast
CXChronicles Podcast Episode 83 with GQ Fu Co-Founder of LTVplus
In this week's episode of the CXChronicles Podcast we welcome GQ Fu Co-Founder of LTVplus. LTVplus works with your business to build and manage your own…
- The CXChronicles Podcast
CXChronicles Podcast Episode 82 with Steve Scher
In this episode of the CXChronicles Podcast we welcome Steve Scher to chat through his personal story becoming a customer focused business leader. Steve Scher…
- The CXChronicles Podcast
CXChronicles Podcast Episode 81 CXWeekly Update Remote CX Optimization
In this brand new CXWeekly Update episode #81 from CXChronicles, we dive into a bunch of tips, tricks and FREE advice around how you should be optimizing your…
- The CXChronicles Podcast
CXChronicles Podcast Episode 80 with Brian Merz from Slack
In this episode of CXChronicles Podcast we welcome Brian Merz from Slack in New York City! Brian helps to lead up the customer experience (CX) team over at…
- The CXChronicles Podcast
CXChronicles Podcast Episode 79 CXWeekly Update COVID19 CX Ideas
In this episode of the CXChronicles Podcast we jump into a brand new CXWeekly update related to some of the things you and your team can do to help your…
- The CXChronicles Podcast
CXChronicles Podcast Episode 78 with Jim Tincher
In this episode of the CXChronicles we share a ton of valuable tips, tricks and best practices for customer journey mapping. For any customer experience or…
- The CXChronicles Podcast
CXChronicles Podcast Episode 77 with Mike Wittenstein from Storyminers
In this episode of the CXChronicles Podcast we welcomed Mike Wittenstein from Storyminers. Mike has honed his unique approach as IBM’s official eVisionary…
- The CXChronicles Podcast
CXChronicles Podcast Episode 76 CXWeekly on Optimizing Your CX
In this episode of the CXChronicles Podcast we talk you through building your own personalized customer experience and customer service path for success in…
- The CXChronicles Podcast
CXChronicles Podcast Episode 75 with Geno Church
Geno Church is a sought-after and often-stalked thought leader in uncovering the DNA of sustainable word of mouth movements and building them from the ground…
- The CXChronicles Podcast
CXChronicles Podcast Episode 74 CXWeekly Update on 2020 Goals for Improving Your CX!
Now that the dust has begun to settle let's take some time to lay out some clear, defined goals around how you want to improve your company's CX in 2020. Let's…
- The CXChronicles Podcast
CXChronicles Podcast Episode 73 with JT McCormick CEO of Scribe Media
In this week's episode of the CXChronicles Podcast we welcomed JT McCormick, CEO of Scribe Media based out of Austin, TX. Scribe Media works with thousands of…
- The CXChronicles Podcast
CXChronicles Podcast Episode 72 CXWeekly Update from Comcast CX Technology Day
In this episode of the CXChronicles Podcast Adrian chats through his recent experiences joining the Comcast CX Technology Day 2019 in Philadelphia, PA. Adrian…
- The CXChronicles Podcast
CXChronicles Podcast Episode 71 with Robert Castles from PMG
In this episode of the CXChronicles Podcast, we welcomed Robert Castles Chief Vision Officer at PMG in Atlanta, GA. We talk through Robert's journey and how he…
- The CXChronicles Podcast
CXChronicles Podcast Episode 70 with J.Money from Budgets Are Sexy
Listen to this week's new episode of the CXChronicles Podcast. This week we had J.Money from Budgets Are Sexy on the show to talk about his story building…
- The CXChronicles Podcast
CXChronicles Podcast Episode 69 CXWeekly Update on CX Trends To Help Your Business
In this CXWeekly Update of the CXChronicles Podcast Episode #69 we talk about some of the major CX and customer service trends that you need to consider for…
- The CXChronicles Podcast
CXChronicles Podcast Episode 68 with Alex Genov from Zappos
In this week's episode of the CXChronicles Podcast we welcomed Alex Genov, Head of Customer Research at Zappos in Las Vegas. Alex brings a wealth of experience…
- The CXChronicles Podcast
CXChronicles Podcast Episode 67 CXWeekly Update 7 Ideas to Create Amazing CX
In this episode of the CXChronicles Podcast we feature a brand new CXWeekly Update where Adrian speaks with the CXNation about 7 ideas to create amazing CX for…
- The CXChronicles Podcast
CXChronicles Podcast Episode 66 with Liz Tsai CEO of HiOperator
In this episode of the CXChronicles Podcast we chat with Liz Tsai, CEO of HiOperator. HiOperator is changing the way that companies manage their problem ticket…
- The CXChronicles Podcast
CXChronicles Podcast Episode 65 -- CXWeekly Update on How Chatbots Can Help Your Business!
In this episode of the CXChronicles Podcast we talk about how chatbots can change the game for your business. Are you having trouble answering the same 5…
- The CXChronicles Podcast
CXChronicles Podcast Episode 64 -- CXWeekly Update on 6 CX Roles To Consider While Building Your Team
In this episode of the CXChronicles Podcast Adrian walks through six different CX roles to consider thinking about while building out your customer experience…
- The CXChronicles Podcast
CXChronicles Podcast Episode 63 -- CXWeekly Update, How CX Has a Direct Impact on Your Company's Bottom Line!
In this CXWeekly Update Adrian talks about 4 ways that CX has a direct impact on your company's bottom line. We get into the weeds on the 4 CX Pillars: Team…
- The CXChronicles Podcast
CXChronicles Podcast Episode 62 with Andrew Stapleton VP of Customer Success at G2 Crowd
In this episode of The CXChronicles Podcast, Adrian speaks with Andrew Stapleton, VP of Customer Success at G2 Crowd in Chicago, IL. Andrew heads up the…
- The CXChronicles Podcast
CXChronicles Podcast Episode 61 with Erik Huberman, CEO of Hawke Media -Forbes 30 under 30
In this episode of the CXChronicles Podcast Adrian and the CX Nation chats with Erik Huberman, Founder and CEO of Hawke Media. Erik Huberman is the founder and…
- The CXChronicles Podcast
CXChronicles Podcast Episode 60 with Roger Dooley - Author, Podcaster, Forbes Contributor & Entrepreneur
In this episode we talk with Roger Dooley about his entrepreneurial journey & the writing of his books Friction & Brainfluence. Roger Dooley is an author and…
- The CXChronicles Podcast
CXChronicles Podcast Episode 59 with John DiJulius, Chief Revolution Officer of the DiJulius Group
In this episode of the CXChronicles podcast we talk with John DiJulius, Chief Revolution Officer of the DiJulius Group. One of the world's leading experts on…
- The CXChronicles Podcast
CXChronicles Podcast Episode 58 with Dan Gingiss
In this episode of the CXChronicles Podcast Adrian speaks with Dan Gingiss. Dan is a customer experience keynote speaker, consultant, author and podcaster. His…
- The CXChronicles Podcast
CXChronicles Podcast Episode 57 with Samuel Morhaim CEO of Vantage IO
In this episode of the CXChronicles podcast we speak with Sammy Morhaim CEO of Advantage IO. Throughout the episode we talk about the 4 CX Pillars; Team…
- The CXChronicles Podcast
CXChronicles Podcast Episode 56 with Jeff Gothelf, Author of Lean UX & Sense & Respond
In this episode of the CXChronicles Podcast we are thrilled to have Jeff Gothelf onto the show. Jeff & Adrian chat through all of the details that revolve…
- The CXChronicles Podcast
CXChronicles Podcast Episode 55 -- CXWeekly Update 10 Ways to Boost Customer Empathy Skills
In this episode of the CXChronicles Podcast, Adrian talks about 10 ways you can boost the customer empathy skills within your customer facing teams. Developing…
- The CXChronicles Podcast
CXChronicles Podcast Episode 54 CXWeekly Update Voice Search & Smart Speakers CX
In this episode of the CXChronicles Podcast Adrian dives into the CXWeekly based all around voice search, smart speakers, alexa, google home, siri and more…
- The CXChronicles Podcast
CXChronicles Podcast Episode 53 with Kyle McSlarrow SVP of Customer Experience & Journey Design from Comcast
In this episode of the CXChronicles Podcast Adrian speaks with Kyle McSlarrow SVP of Customer Experience and Journey Design at Comcast. Kyle tells his story…
- The CXChronicles Podcast
CXChronicles Podcast Episode 52 with Claire Boscq-Scott Global Customer Service Guru
In this episode of the CXChronicles Podcast we speak with Claire Boscq-Scott a CX expert, author, speaker and Global Guru on the topic of what it takes to…
- The CXChronicles Podcast
CXChronicles Podcast Episode 51 -- CXWeekly Update Key Positions on Your CX Team!
In this episode we talk about some of the key positions for you to have on your company's CX (customer experience) or customer service team. We know that every…
- The CXChronicles Podcast
CXChronicles Podcast Episode 50 -- CXWeekly Why Customer Surveys are Critical For Your Business!
In this episode of the CXChronicles Podcast Adrian chats with the CXNation about why it is critical to conduct regular customer satisfaction or CSAT surveys…
- The CXChronicles Podcast
CXChronicles Podcast Episode 49 -- CXWeekly Update Tips for Customer Retention!
In this episode of the CXChronicles Podcast we talk about 8 different ways that you can increase your company's focus on customer retention and churn…
- The CXChronicles Podcast
CXChronicles Podcast Episode 48 -- CXWeekly Update Why Your Customers Are Always Right!
In this episode we dive into the top 5 reasons why you should always consider your customers right. We know that there's always edge cases to this idea but in…
- The CXChronicles Podcast
CXChronicles Podcast Episode 47 -- CXWeekly Update How to Create a CX Culture Within Your Company
In this CXWeekly update we discuss some tips and ideas for how you can create a CX-minded culture within your business or team. Adrian provides ideas for…