Shows / The CXChronicles Podcast
The CXChronicles Podcast
Companies will spend approximately $1.24 trillion on software in the next 5 years, with average SaaS utilization rates being only 30-40%.
Most companies struggle with team adoption & on-going utilization rates, averaging 30% + require constant audits, optimization, on-demand support & employee training when changes are made.
Globally companies lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelligence.
AI is rapidly changing the world & every…
Episodes
- The CXChronicles Podcast
CXChronicles Podcast Episode 46 -- CXWeekly Update Tips for Improving Your Employee Experience
In this episode Adrian speaks with the CXNation about tips for improving your company's employee experience in 2019. Successful employee experience goes hand…
- The CXChronicles Podcast
CXChronicles Podcast Episode 45 -- with Allen Beers from Greenhouse
In this episode we speak with Allen Beers, Director of Customer Success at Greenhouse in New York City. Greenhouse has raised over $110 million dollars in…
- The CXChronicles Podcast
CXChronicles Podcast Episode 44 -- CXWeekly Update on What Makes a Great CXRep
In this episode Adrian chats about what makes an awesome CXRep. If you are thinking about getting involved in customer experience or customer service or even…
- The CXChronicles Podcast
CXChronicles Podcast Episode 43 -- with Ilana Brown from Seven Rooms
In this episode we talk with Ilana Brown, Director of Customer Success @ Seven Rooms in NYC. Illana dives into the 4 CX Success Pillars @ Seven Rooms -- and…
- The CXChronicles Podcast
CXChronicles Podcast Episode 42 -- CXWeekly Update How to Build a Voice of Customer Program
In this episode Adrian chats through 5 steps for how you can build a Voice of Customer program for your start-up, small or medium business. You can gain tons…
- The CXChronicles Podcast
CXChronicles Podcast Episode 41 -- CXWeekly Update 6 CX Metrics for Success!
In this episode Adrian dives into 6 CX metrics to begin tracking for your business's success -- listen today! Reach Out To CXC Today! Support the show Contact…
- The CXChronicles Podcast
CXChronicles Podcast Episode 40 -- CXWeekly on Customer Journey Mapping
In this episode Adrian talks through 5 ways that customer journey mapping can help your company today. By mapping your customer journey you force all of the…
- The CXChronicles Podcast
CXChronicles Podcast Episode 39 -- CXWeekly Update on Complimenting Sales with CX
In this episode of the CXChronicles Podcast Adrian chats with the CXNation about how your should use sound customer experience to optimize your company's sales…
- The CXChronicles Podcast
CXChronicles Podcast Episode 38 -- CXWeekly Update Ways to Improve Your CSAT Reporting!
In this episode Adrian provides 11 things NOT to do while managing your company's CSAT reporting efforts. Learn how to improve and optimize your CSAT activity…
- The CXChronicles Podcast
CXChronicles Podcast Episode 37 with Julia Lowd, Director of Customer Ops at Betterment
In this episode we talk to Julia Lowd, Director of Customer Operations at Betterment. Betterment currently has $13.5+ Billion Dollars under management…
- The CXChronicles Podcast
CXChronicles Podcast Episode 36 with Mario Sansalone, Head of CX at Grindr
In this episode we chat with Mario Sansalone from Grindr. Mario heads up the customer operations teams for over 3.5 million daily users. Mario chats through…
- The CXChronicles Podcast
CXChronicles Podcast Episode 35 -- with Shep Hyken, New York Time's Best Selling Author
Today we chat with Shep Hyken -- a world renown speaker and author on the topic of customer experience, service and client management. Shep has traveled the…
- The CXChronicles Podcast
CXChronicles Podcast Episode 34 -- Cyrpto, Blockchain and Venture Capital with Ryan O'Connor
In this episode Adrian speaks with Ryan O'Connor a startup, sales and business development professional who's seen it all in career when it comes to venture…
- The CXChronicles Podcast
CXChronicles Podcast Episode 33 -- with Derek Mihalicz, Head of CX from Unyte in Toronto
I’m super excited for today’s show as we welcome Derek Mihalicz Head of Customer Experience from Unyte Health in Toronto, CN to the CXChronicles Podcast Derek…
- The CXChronicles Podcast
CXChronicles Podcast Episode 32 -- CX Weekly Update CX Top Reason Consumer picks Brand
In this episode Adrian discusses a recent Madallia report, the global leader in customer experience management, together with Ipsos, the leading independent…
The CXChronicles PodcastCXChronicles Podcast Episode 31 -- with Nate Chai, Head of CX from Thumbtack
In this episode we talk with Nate Chai, Head of Customer Experience Operations @ Thumbtack -- Nate oversees Thumbtack's massive CX team spread between Salt…
The CXChronicles PodcastCXChronicles Podcast Episode 30 -- CX Weekly Streaming Services vs. Cable TV CSAT Results
In this episode of CXChronicles Podcast, Adrian and the CX Nation discuss how streaming services like Netflix, Hulu, Amazon TV and others are trouncing the…
The CXChronicles PodcastCXChronicles Podcast Episode 29 -- CX Weekly Update Tribute to Anthony Bourdain
In this episode Adrian does a CX Weekly Update tribute to Anthony Bourdain after the unexpected news this week. Adrian talks about what Anthony Bourdain meant…
The CXChronicles PodcastCXChronicles Podcast Episode 28 -- CX Weekly Update, 13 Ideas to Improve your CSAT Reporting
In this CXChronicles CX Weekly Update -- Adrian dives into 13 ideas for how your company + can improve their ability to hone their CSAT (customer satisfaction…
The CXChronicles PodcastCXChronicles Podcast Episode 27 -- with Abdullah Khan, Head of Customer Support @ FuboTV
In this episode Adrian talks with Abdullah Khan, Head of Customer Support at FuboTV in NYC. Abdullah oversee the entire customer experience at FuboTV and…
The CXChronicles PodcastCXChronicles Podcast Episode 26 -- with Garrett Smith, Founder of Repcheckup & Pitch and Pivot
Adrian chats with fellow Buffalonian Garett Smith in this episode about customer experience, customer service, sales and working with customers. Garrett share…
The CXChronicles PodcastCXChronicles Podcast Episode 25 -- CX Weekly Update -- 10 Things Not To Do With Your Customer
CX Weekly Update about 10 things to avoid doing while supporting or servicing your customers. Common mistakes that can be costly -- think about positive…
The CXChronicles PodcastCXChronicles Podcast Episode 24 -- CX Weekly Update -- Top 20 Customer Review Sites
Check out our list of the best product review websites for B2B and B2C companies. Keep in mind that every industry has niche sites, too. For instance, those in…
The CXChronicles PodcastCXChronicles Podcast Episode 23 -- CX Weekly Update -- Design Thinking's impact on CX
In this episode Adrian talks about a recent Forbes article that talks about great Customer Experience is a combination of design thinking and agile marketing…
The CXChronicles PodcastCXChronicles Podcast Episode 22 -- Steven Carleton, Founder of Customer Matters & former CX Executive at Ebay
In this episode Adrian speaks to Steven Carleton, Founder of Customer Matters & former CX Executive at Ebay. Steven and Adrian talk about his personal customer…
The CXChronicles PodcastCXChronicles Podcast Episode 21 -- 4 CX Myths Holding Your Business Back!
In this episode Adrian dives into 4 CX Myths Holding Your Business Back. Reach Out To CXC Today! Support the show Contact CXChronicles Today Tweet us…
The CXChronicles PodcastCXChronicles Podcast Episode 20 -- Matthew Friedman, Head of Customer Experience @ Cleanly
In this episode Adrian speaks with Matthew Friedman, Head of Customer Experience at Cleanly in NYC. Matthew and Adrian talk all things CX-related and Matthew…
The CXChronicles PodcastCXChronicles Podcast Episode 19 -- Connor Gillivan from FreeeUp talks CX!
In this episode Adrian speaks with Connor Gillivan, CMO @ FreeeUp in Denver, CO. Connor chats with CXChronicles about how he's built his business, how he…
The CXChronicles PodcastCX Chronicles Podcast Episode 18 -- Top 10 Signs its time to invest in CX technology
In this episode we review the latest report from Churn Zero about how you know its time to invest in customer experience and service technology. Reach Out To…
The CXChronicles PodcastCXChronicles Podcast Episode 17 -- with Laura Marciano Head of Customer Experience Live at Vimeo
In this episode of CXChronicles Podcast we talk with Laura Marciano, Head of Customer Experience, Live at Vimeo. Laura chats with Adrian about the 4 CX Pillars…
The CXChronicles PodcastCXChronicles Podcast Episode 16 -- with Mac Hansen former tech-giant Head of CX
In this episode we talk with Mac Hansen, former head of Customer Experience at a software tech-giant that hails from the Redmond, WA area. Mac dives into his…
The CXChronicles PodcastCXChronicles Podcast Episode 15 Operation CXC Reboot -- calling all CX Leaders!
Adrian discusses the need for finding CX and CS leaders interesting in coming on the show and talking about their personal stories and experiences working in…
The CXChronicles PodcastCXChronicles Podcast Episode 14 -- with Bryan Mecozzi founder of Black Iron Bystro
In this episode we talk with Bryan Mecozzi -- founder and head chef of Black Iron Bystro. Reach Out To CXC Today! Support the show Contact CXChronicles Today…