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CXChronicles Podcast Episode 150 with Fred Reichheld, Bain Fellow @ Bain & Company
Hey CX Nation,
In episode #150 of The CXChronicles Podcast we welcomed Fred Reichheld, Bain Fellow at Bain & Company based in Boston, MA.
Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future.
Fred Reichheld is the creator of the Net Promoter System℠ (NPS®) and one of the world’s leading experts on customer and employee loyalty. The best-selling author of four books on loyalty, he is a fellow at Bain & Company and founder of Bain’s Loyalty practice, which helps companies achieve results through customer and employee loyalty.
His latest…
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