Shows / Keys To The Shop : Equipping Coffee Shop Leaders
Keys To The Shop : Equipping Coffee Shop Leaders
A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
Episodes
- Keys To The Shop : Equipping Coffee Shop Leaders
279 : Founder Friday! w/ Daniel Brown and Nephthaly Leonidas of Gilly Brew Bar
It's Founder Friday! Today we get the honor of hearing the story of Gilly Brew Bar in Stone Mountain, GA from Daniel Brown and Nephthaly Leonidas. Started by…
- Keys To The Shop : Equipping Coffee Shop Leaders
The Problem with "Should"
Ever get frustrated that your staff are not doing things the way you want? I'm guessing you have. In fact if you are like most leaders presented with an issue…
- Keys To The Shop : Equipping Coffee Shop Leaders
278 : Making good Hiring Decisions
A lot of how successful a shop is depends on the people who work in it. In the specialty coffee retail industry we can tend to hire based desperation…
- Keys To The Shop : Equipping Coffee Shop Leaders
Eliminating menu items Humanely
Even though you might want to, you can't just chuck items in the garbage willy-nilly. I have been there, done that, and suffered the wrath. There is a better…
- Keys To The Shop : Equipping Coffee Shop Leaders
277: Encore Episode: How to respond to Negative Feedback
How we respond to negative feedback will have a big impact on how our business grows. The trouble is that we tend to not take kindly to negative feedback and…
- Keys To The Shop : Equipping Coffee Shop Leaders
Positive Doubt
In conversation with employees we are often too quick to accept the first answer or the first explanation of and issue. In order to help we need to have the…
- Keys To The Shop : Equipping Coffee Shop Leaders
Special! "Thinking Differently" Series |Radical Sustainability w/ James Combs of Combs' Coffee
Welcome to the last episode in the "Thinking Differently" series brought to you by Ground Control! We are ending on an amazing episode this week as we are…
- Keys To The Shop : Equipping Coffee Shop Leaders
276 : Six Ideas for Increasing your Revenue
How do I make more money? Which areas of the business can I adjust to increase my profitability? These are the questions on the minds of most coffee…
- Keys To The Shop : Equipping Coffee Shop Leaders
Who do we Serve?
When we serve coffee, who are we serving? If you were to listen in on many conversations about coffee over the counter you would think we are just serving…
- Keys To The Shop : Equipping Coffee Shop Leaders
Special! "Thinking Differently" Series |1% Better w/ Paul Magda of Pause Coffee House
Welcome to the next episodes in the "Thinking Differently" series brought to you by Ground Control! On today's episode we are going to be talking with the…
- Keys To The Shop : Equipping Coffee Shop Leaders
275 : The Changing Landscape of Cafe Spaces w/ Dr. Jennifer Ferreira
Markets shift and trends change, impacting how we do business as retailers and also how consumers perceive and interact with what we offer. In the last few…
- Keys To The Shop : Equipping Coffee Shop Leaders
RoR #4: Practical Thermodynamics w/ Candice Madison of Royal Coffee / The Crown Oak
Thermodynamics is what makes coffee roasting possible. Having an understanding and control of it is what makes great roasting possible. But what aspects of…
- Keys To The Shop : Equipping Coffee Shop Leaders
You need an Owners Job Description
When we want to delegate authority, install a manager, or hire a barista we rely on a job description. We know the power a well formed and detailed job…
- Keys To The Shop : Equipping Coffee Shop Leaders
Special! "Thinking Differently" Series | Filipino Coffee w/ Ron Dizon of Teofilo Coffee!
Welcome to the first in a series of three episodes focused on "Thinking Differently" brought to you by Ground Control! On today's episode we are going to be…
- Keys To The Shop : Equipping Coffee Shop Leaders
274 : Crafting Specialty Drinks in your Shop w/ Matt Foster
U.S. Coffee in Good Spirits champion Matt Foster is here to guide you to specialty drink success! We all want to have a menu that includes unique signature…
- Keys To The Shop : Equipping Coffee Shop Leaders
273 : Founder Friday w/ Anne Lunnel and Charles Nystrand of Koppi Coffee Roasters, Helsingborg, Sweden
I am thrilled to get to feature Anne Lunnel and Charles Nystrand of Koppi: Fine Coffee Roasters on this month's Founder Friday! Founded in 2007, Koppi not only…
- Keys To The Shop : Equipping Coffee Shop Leaders
Keep Systems Simple!
We need systems in the coffee shop. As we pursue them it can be easy to complicate the process and end up with something that was meant to be helpful but ends…
- Keys To The Shop : Equipping Coffee Shop Leaders
272 : Coffee for Dummies w/ Major Cohen
How we talk about coffee, relay information about coffee, and represent coffee to our customers and consumers in general, not only determines their attitude…
- Keys To The Shop : Equipping Coffee Shop Leaders
Scaling Values
Going from a single store store to multiple locations brings with it the question of how to replicate the culture and values across the shops. Making…
- Keys To The Shop : Equipping Coffee Shop Leaders
271 : Why the Cash Register Controls Everything
One of the most neglected areas of the bar happens to also be the most important. The register. Not because it is where we handle money (although that is…
- Keys To The Shop : Equipping Coffee Shop Leaders
The Myth of the All-Star Team
Hiring a great team is the aim of every cafe. Often when we look for the right person we end up looking for the perfect individual vs the perfect fit for the…
- Keys To The Shop : Equipping Coffee Shop Leaders
270 : A Conversation w/ Mark Michaelson of Michaelson Consulting!
Coffee roasting legend Mark Michaelson is back on the show! Mark has spent the last 9 years as the Head Roaster for onyx Coffee Labs in NW Arkansas whee he was…
- Keys To The Shop : Equipping Coffee Shop Leaders
RoR #3: Making Contingency Planning a Reality w/ Andi Trindle Mersch of Philz Coffee
If this least year has shown us anything, it is that life is unpredictable and can sometimes throw a wrench into our plans, causing us to go into emergency…
- Keys To The Shop : Equipping Coffee Shop Leaders
Commit before you Communicate
Talking about, even announcing to our staff, what we are going to do and what we intend to do is a behavior displayed by leaders under the title of "Casting…
- Keys To The Shop : Equipping Coffee Shop Leaders
269 : What to Focus on after you Launch
Starting a coffee bar means you have to focus on several hundred different things at once. It can be maddening! All of this to get to the point where you can…
- Keys To The Shop : Equipping Coffee Shop Leaders
268 : Founder Friday! w/ Adam Obrátil of Industra Coffee, Brno, Czech Republic
I am so excited to share this interview with Adam Obrátil, the co-founder of one of the Czech Republic's most well known and foundational cafes, Industra…
- Keys To The Shop : Equipping Coffee Shop Leaders
Speed is not the Goal
How people experience the service we provide them has a lot to do with the pace we keep in the process. Sometimes we go too fast! Sometimes we go too slow!…
- Keys To The Shop : Equipping Coffee Shop Leaders
267 : The Power of Delegation
We have a control problem. Specifically we don't like to give up our control of the processes and operations of our cafes out of fear for what might happen…
- Keys To The Shop : Equipping Coffee Shop Leaders
Are you Excited?
I hear all the time how we want baristas to be excited, motivated, up-selling, engaged etc. Those are all great ideals and goals. The problem is that we tend…
- Keys To The Shop : Equipping Coffee Shop Leaders
266 : Building Physical Resilience W/ Dr. David Dahl DPT, CAFS
The health of our bodies plays a huge role in determining the quality of our life both at work in the shop and outside of work. When we are pursuing our health…
- Keys To The Shop : Equipping Coffee Shop Leaders
Two responses to Accountability
One of the most needed but conspicuously missing pieces of the coffee shop puzzle is accountability. Both leaders and baristas need accountability in order to…
- Keys To The Shop : Equipping Coffee Shop Leaders
265 : Gaining Clarity on Transparency w/ Jonas Lorenz of The Pledge
Transparency. We see it increasingly being used as a tool to signify responsible commerce and trade among coffee roasting companies. But what is it exactly?…
- Keys To The Shop : Equipping Coffee Shop Leaders
RoR #2: Exploring Quality Control w/ Spencer Turer of Coffee Enterprises
What is it we mean when we refer to "Quality?" If we take that a step further we might ask, how can we control quality? These questions are top of mind for…
- Keys To The Shop : Equipping Coffee Shop Leaders
How to talk to Customers about Coffee
I get it. You love coffee! You listen to this show after all and you cup, brew, read about, and live coffee. Your customers however, do not. Mostly they just…
- Keys To The Shop : Equipping Coffee Shop Leaders
264 : A Conversation with Abner Roldan of Cafe Comunion and La Crema Podcast!
On today's episode we get to have a conversation with Abner Roldan who, along with his wife Karla Quiñones founded one of Puerto Ricos best coffee shops, Cafe…
- Keys To The Shop : Equipping Coffee Shop Leaders
263 : Founder Friday w/ Mike McFall of Biggby Coffee
Well now! Today we are going to get an inside look into one of the biggest and most successful coffee brands in the nation! We are talking with the Co-Founder…
- Keys To The Shop : Equipping Coffee Shop Leaders
Paving the Way
All of us want to wake up, look around, and be happy with where we are and what we're doing. How we accomplish that is often thought to be in the "big breaks"…
- Keys To The Shop : Equipping Coffee Shop Leaders
262 : Understanding the Homeless Community
How does your shop address and interact with the homeless community? If you are like most people, the answer is not very defined and born more from fear and…
- Keys To The Shop : Equipping Coffee Shop Leaders
Be honest with your Wholesale Accounts
In the relationship between wholesale coffee roaster and client, there are things that do not get talked about as much as they should. Largely this is based…
- Keys To The Shop : Equipping Coffee Shop Leaders
261 : The Basics of Managing Managers
When we set up a manager in the cafe we are not just delegating authority and freeing up some of our time, we are setting up the business for failure or…
- Keys To The Shop : Equipping Coffee Shop Leaders
Training TMI
We love to talk about coffee! So much so, we often fail to give people the information they need to be successful on the bar. If you have ever gone off on a…
- Keys To The Shop : Equipping Coffee Shop Leaders
260 : Is you Current Job the right Job? w/ Scott Anthony Barlow
Sometimes everything will seem to suggest that leaving our job or career in pursuit of something better is the best option. But is is always the best option?…
- Keys To The Shop : Equipping Coffee Shop Leaders
Digital Hospitality
Your customers are not just in the shop. They are not even just in your city. They are anywhere your digital footprint treads and how you manage that…
- Keys To The Shop : Equipping Coffee Shop Leaders
259 : Solving Toxic Customer Service Culture
We have created a monster. Over the years our quest to please the customer has turned toxic as it ignores the well being of our staff and enables entitled…
- Keys To The Shop : Equipping Coffee Shop Leaders
RoR #1: A Conversation w/ Anne Cooper of Equilibrium Master Roasters
Welcome to the new series produced in partnership with Roast Magazine, "Rate of Rise: Elevated conversations on Roasting"! Every first Friday we will be…
- Keys To The Shop : Equipping Coffee Shop Leaders
6 Things to Focus on in Your Coffee Shop
Last Shift Break of 2020! As this year wraps up and we set our sights on the next there are a few things I believe we would greatly benefit from focusing on in…
- Keys To The Shop : Equipping Coffee Shop Leaders
258 : Prioritizing your Mental Health in the New Year w/ Dr. Lara Pence
This year has been a mental and emotional test of endurance like no other. Add to the pandemic the already existing stresses and pressures in the cafe as…
- Keys To The Shop : Equipping Coffee Shop Leaders
257 : A Conversation w/ Morgan Eckroth of MorganDrinksCoffee
Connection with our audiences has never been more important. How do we go about truly delivering value and building a strong community that resonates with or…
- Keys To The Shop : Equipping Coffee Shop Leaders
Slowing down your Response Time
One of the most counterintuitive ways to make progress in the right direction just may be slowing down your decision making and response time. We are bombarded…
- Keys To The Shop : Equipping Coffee Shop Leaders
256 : Founder Friday w/ Varatt Vichit-Vadakan of Roots Coffee Roaster, Bangkok, Thailand
It's Founder Friday! Today we are visiting the wonderful city of Bangkok, Thailand as we have a very interesting and inspiring conversation with Varat…
- Keys To The Shop : Equipping Coffee Shop Leaders
The Difference of Deference to your Staff
Making decisions on the way things go on the bar can seem like a pretty easy thing to do once you are convinced as the leader or owner. The trouble is when you…
- Keys To The Shop : Equipping Coffee Shop Leaders
255 : The Triumph of Black Brazilians in Coffee w/ Phyllis Johnson
When we talk about equity we often we are just scratching the surface of what is going on deep in the structure of the coffee industry. Today's guest, Phyllis…
- Keys To The Shop : Equipping Coffee Shop Leaders
When "Going above and Beyond" goes too Far
Oooh boy - This is a phrase frequently used often in coffee to determine whether or not an employee is exceptional or not. It is also a mentality that we use…
- Keys To The Shop : Equipping Coffee Shop Leaders
254 : Holiday Hospitality Part 2
This is an especially important time of the year for coffee shops. The holidays are where our hospitality skills are put to the ultimate test. In the midst of…
- Keys To The Shop : Equipping Coffee Shop Leaders
The pain of Detoxing your Work Life
Sometimes, when we are convinced that something needs to change in how we do things, the biggest obstacle is the pain of the change process. In effect it is…
- Keys To The Shop : Equipping Coffee Shop Leaders
253 : Mindsets that Sabotage Success
Actions are the products of mindsets and not all mindsets are beneficial. In fact, there are a few very common and very dangerous mindsets that will actually…
- Keys To The Shop : Equipping Coffee Shop Leaders
252 : Founder Friday w/ Klaus Thompson of the Coffee Collective, Denmark!
I am thrilled to present this amazing conversation w/ Klaus Thompson to you all today! The Coffee Collective is at the top of a very short list of the world's…
- Keys To The Shop : Equipping Coffee Shop Leaders
Not just "One of the Gang"
It is very easy for us to slip into a place where we start to seek approval from employees through trying to just be "one of the gang". Put another way, we…
- Keys To The Shop : Equipping Coffee Shop Leaders
251 : Fermentation and the Future of Farming w/ Lucia Solis
How coffee is processed after the harvest is integral to whether or not it reaches its full flavor potential. Farmers depend on their crop's quality and…
- Keys To The Shop : Equipping Coffee Shop Leaders
The Impact of Absence
We all have a collection of little things the annoy us, and the customers in our shops. What we don't talk about very much is the result of all of the little…