Shows / Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Challenges in CSR with Carlos Dunlap from Clarus Commerce
Send us Fan Mail Loyalty360's Mark Johnson interviews Carlos Dunlap-Beard to discuss customer loyalty/CX trends and the changing industry landscape. Loyalty360…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Challenges in CSR with Pam Erlichman from Jebbit
Send us Fan Mail Loyalty360's Mark Johnson interviews Pam Erlichman to discuss customer loyalty/CX trends and the changing industry landscape. Loyalty360 is…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Challenges in Tier Management with Guy Cierzan from ICF Next
Send us Fan Mail Loyalty360's Mark Johnson interviews Guy Cierzan from ICF Next to discuss customer loyalty/CX trends and the changing industry landscape…
- Leaders in Customer Loyalty, Powered by Loyalty360
Preferred Rewards Delivers Big Numbers for Bank of America
Send us Fan Mail When it comes to reward programs in the financial sector, big numbers play a big role in driving client satisfaction and deepening client…
- Leaders in Customer Loyalty, Powered by Loyalty360
Sodexo Uses Employment Engagement to Highlight the ‘How
Send us Fan Mail Sodexo North America employs 160,000 people at 13,000 sites in all 50 of the United States and Canada, providing facilities management and…
- Leaders in Customer Loyalty, Powered by Loyalty360
Painting With a Twist Builds Emotional Connections Through Shared Experiences
Send us Fan Mail Mark Johnson, CEO of Loyalty360, had the chance to talk with Katherine LeBlanc, Chief Marketing Officer with Painting with a Twist, the…
- Leaders in Customer Loyalty, Powered by Loyalty360
GPM Grows Convenience Stores Loyalty Through M&A
Send us Fan Mail Loyalty360 spoke with Arie Kotler, Chief Executive Officer of GPM Investments, and Michael Bloom, Executive Vice President and Chief…
- Leaders in Customer Loyalty, Powered by Loyalty360
Dave Etling of InComm InCentives on the Importance of Customer Loyalty
Send us Fan Mail InComm InCentives is an online ordering platform that makes it easy to buy gift cards in bulk. Their customers buy bulk gift cards for…
- Leaders in Customer Loyalty, Powered by Loyalty360
Nir Patel, President, Belk
Send us Fan Mail Loyalty360 CEO Mark Johnson had the chance to talk with Nir Patel, the President of Belk, a department store chain founded in 1888 which has…
- Leaders in Customer Loyalty, Powered by Loyalty360
Andy Rebhun, Vice President of Digital, El Pollo Loco
Send us Fan Mail Mark Johnson, CEO of Loyalty360, spoke with Andy Rebhun, Vice President of Digital for El Pollo Loco, about the restaurant's updated rewards…
- Leaders in Customer Loyalty, Powered by Loyalty360
Ben Cooke, VP of Business Development & Ellen Donahue, VP of Marketing, Fleet Feet
Send us Fan Mail Fleet Feet is a company that has been outfitting runners with the right equipment and knowledge since 1976. They have over 180 stores across…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live Session | Rick Boubelik, VP of Loyalty, Epsilon
Send us Fan Mail Loyalty360 Loyalty Live Interview: Loyalty360's Mark Johnson interviews Epsilon's Rick Boubelik to discuss customer loyalty/CX trends and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Breaking Through and Building Relationships −Challenges of Today’s Senior Marketer
Send us Fan Mail Whether it’s sustaining through the current health crisis, standing out in a crowded market, or tackling the ever-changing demands of…
- Leaders in Customer Loyalty, Powered by Loyalty360
Brian Hipsher, VP Marketing, Jason Whitt, Bibibop Marketing Manager, Devyn DeMatteo, Charleys Marketing Manager & Maggie Mackie, Sr. Marketing & Communications Coordinator | Charleys Philly Steaks & BIBIBOP
Send us Fan Mail Loyalty360 CEO Mark Johnson recently had a chance to speak with the top marketers from both brands: Brian Hipsher, Chief Marketing Officer for…
- Leaders in Customer Loyalty, Powered by Loyalty360
Kim Klenk, Growth Marketing Director for Branch Insurance
Send us Fan Mail Mark Johnson from Loyalty 360 recently spoke with Kim Klenk, the growth marketing director for Branch Insurance, about the startup company…
- Leaders in Customer Loyalty, Powered by Loyalty360
Krystal Zell, VP Customer Marketing and Operations, The Home Depot
Send us Fan Mail Mark Johnson from Loyalty 360 recently had the chance to speak with Krystal Zell, vice president of customer marketing and operations at The…
- Leaders in Customer Loyalty, Powered by Loyalty360
Ana Guzman, Director of Loyalty & Customer Engagement, TGI Fridays
Send us Fan Mail As many restaurant chains worked to adapt to new food-service standards, the risk of losing loyal and engaged customers becomes even more…
- Leaders in Customer Loyalty, Powered by Loyalty360
Donna Josephson, SVP & CMO, Corner Bakery
Send us Fan Mail Donna Josephson is a senior vice president and chief marketing officer of Corner Bakery, a fast-casual restaurant, serving kitchen oriented…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live Session | Chuck Christianson, Chief Revenue Officer, cxLoyalty
Send us Fan Mail Loyalty360 Loyalty Live Interview: Loyalty360's Mark Johnson interviews cxLoyalty360's Chuck Christianson to discuss the current state of…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Daniel Shkedi, Sr. Product Marketing Manager, Forter
Send us Fan Mail Loyalty360 Loyalty Live Interview: Loyalty360's Mark Johnson interviews Forter's Daniel Shkedito to discuss the current state of loyalty…
- Leaders in Customer Loyalty, Powered by Loyalty360
Todd Miller, Sr. Director of Brand Strategy and Experience, Wawa
Send us Fan Mail Loyalty360 recently had the chance to speak with Todd Miller, Senior Director of Brand Strategy and Experience at Wawa, to learn more about…
- Leaders in Customer Loyalty, Powered by Loyalty360
Malachi Bennett, Loyalty Manager & Fergie Theriault, General Manager Marketing, Shell Retail North America
Send us Fan Mail Malachi Bennett, loyalty manager for Shell Retail North America, and Fergie Theriault, general manager marketing for Shell Retail North…
- Leaders in Customer Loyalty, Powered by Loyalty360
Thought Leadership Focus: Marketing Through COVID
Send us Fan Mail Mark Johnson, CEO of Loyalty360, had the chance to ask various major brands how the have dealt with the Covid-19 pandemic. In this podcast, we…
- Leaders in Customer Loyalty, Powered by Loyalty360
Brandon Delgrosso, General Manager, Kong Box
Send us Fan Mail For decades, KONG has made toys and training tools that best fit your pet's individuality, personality, and specific needs. In this interview…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Marlon Bowser, Founder and CEO, HTK
Send us Fan Mail Loyalty360 Loyalty Live Interview: Loyalty360's Mark Johnson interviews HTK’s Marlon Bowser to discuss customer loyalty/CX trends and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Marina MacDonald, CMO, Red Roof
Send us Fan Mail Red Roof has been a mainstay in the lodging industry in the U.S. for about 50 years, and has a full suite of affordable brands to choose from…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Karen Szarvas, Sr. Director of Customer Loyalty and Partnerships, The Vitamin Shoppe
Send us Fan Mail Loyalty360 Loyalty Live Interview: Loyalty360's Mark Johnson interviews with The Vitamin Shoppe's Karen Szarvas to discuss customer loyalty/CX…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Bindu Gupta, Loyalty & Marketing Strategist, Comarch
Send us Fan Mail Loyalty360 Loyalty Live Interview: Loyalty360's Mark Johnson interviews with Comarch's Bindu Gupta to discuss customer loyalty/CX trends and…
- Leaders in Customer Loyalty, Powered by Loyalty360
Tom Nichols, Author, The Death of Expertise Pt. 2
Send us Fan Mail Tom Nichols could impress anyone by the fact that he is a five-time Jeopardy! champion, and ranks as one of the best who has played the TV…
- Leaders in Customer Loyalty, Powered by Loyalty360
Patrick Stewart, CEO, Apricot Lane Boutiques
Send us Fan Mail Patrick Stewart is CEO of Apricot Lane Boutiques, which has 75 locations throughout the U.S. and growing. He has an extensive career in…
- Leaders in Customer Loyalty, Powered by Loyalty360
Tom Nichols, Author, The Death of Expertise
Send us Fan Mail Tom Nichols could impress anyone by the fact that he is a five-time Jeopardy! champion, and ranks as one of the best who has played the TV…
- Leaders in Customer Loyalty, Powered by Loyalty360
Dorothy Dowling, SVP and Chief Marketing Officer, Best Western
Send us Fan Mail Best Western® Hotels and Resorts launched its SureStay Hotel Group® just four years ago, but the brand was named No. 1 in the economy segment…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Sue Frech, Co-Founder and CEO, Vesta
Send us Fan Mail Loyalty360's Mark Johnson interviews with Vesta's Sue Frech to discuss customer loyalty/CX trends and the changing industry landscape. A few…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Kim Welther and Jeremy Riga, Baesman
Send us Fan Mail In this Loyalty Live interview, Kim Welther, VP, and Jeremy Riga, VP of Technology for Baesman and Loyalty360's Mark Johnson discuss customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Clay Walton-House, Managing Director, Integrated Loyalty Solutions, PK
Send us Fan Mail In this Loyalty Live interview, Clay Walton-House, Managing Director, Integrated Loyalty Solutions, for PK and Loyalty360's Mark Johnson…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Webinar | The 3 Steps to Future-Proof Your Customer Loyalty Strategy
Send us Fan Mail How does your loyalty program continue to stay relevant and valuable to consumers as they evolve buying behaviors in this changing landscape?…
- Leaders in Customer Loyalty, Powered by Loyalty360
Lisa Erickson, Senior Director of CRM and Loyalty, Sleep Number
Send us Fan Mail While Sleep Number’s mission to help everyone in the world sleep better may seem like a dream, it is anything but. In fact, the company…
- Leaders in Customer Loyalty, Powered by Loyalty360
Mats Winter, Director of Product, Air Canada
Send us Fan Mail After decades of taking the brunt of consumer complaints, air travel in North America reached a record high in satisfaction surveys in 2019…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | David VanWiggeren, CEO, DropTank
Send us Fan Mail David VanWiggeren, CEO, DropTank, and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape. Here…
- Leaders in Customer Loyalty, Powered by Loyalty360
Paige Schaffer, CEO, Global Identity and Cyber Protection, Generali Global Assistance
Send us Fan Mail Consumers are spending more time online, and with an increase in sharing and shopping comes an increased risk for potential issues related to…
- Leaders in Customer Loyalty, Powered by Loyalty360
David Sykes, Head of U.S., Klarna
Send us Fan Mail David Sykes, who heads global payments provider Klarna’s U.S and North America operations, talks with Loyalty360’s Mark Johnson about Klarna’s…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Matt Kates, CMO, Prizelogic
Send us Fan Mail Loyalty360 Loyalty Live Interview: Matt Kates, CMO, Prizelogic, and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Emil Sarkissian, CEO, Loyalty Methods
Send us Fan Mail Loyalty360 Loyalty Live Interview: Emil Sarkissian, CEO, Loyalty Methods and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and…
- Leaders in Customer Loyalty, Powered by Loyalty360
Mark Swartz, Senior Director of Consumer Cards, and Natalie Nah, Senior Director of Client Engagement, CIBC
Send us Fan Mail The restaurant industry has been one of the hardest hit verticals during COVID-19 as these brands have had to pivot and search for creative…
- Leaders in Customer Loyalty, Powered by Loyalty360
Karen Goldner, Director of Global Brand Marketing for The Coffee Bean and Tea Leaf
Send us Fan Mail For some people, coffee is as integral to everyday life as the air they breathe. This need gives coffee brands an excellent demographic of…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Carlos Dunlap-Beard, VP of Business Development and Loyalty Solutions, Clarus Commerce
Send us Fan Mail Loyalty360 Loyalty Live Interview: Carlos Dunlap-Beard, VP of Business Development and Loyalty Solutions for Clarus Commerce and Loyalty360's…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Tom Madden, Senior Partner, ICF Next
Send us Fan Mail Loyalty360 Loyalty Live Interview: Tom Madden, senior partner for ICF Next, and Loyalty360's Mark Johnson discuss customer loyalty/CX trends…
- Leaders in Customer Loyalty, Powered by Loyalty360
Matt Eckert, President, Holiday World
Send us Fan Mail Having the president of a theme park company also be a certified public accountant can have its challenges, especially when it comes to…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Jonathan Lacoste, President and Co-Founder, Jebbit
Send us Fan Mail Loyalty360 Loyalty Live Interview: Jebbit’s President and Co-Founder Jonathan Lacoste talks with Loyalty360's Mark Johnson on the current…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | David Andreadakis, Chief Innovation Officer, Kobie
Send us Fan Mail Loyalty360 Loyalty Live Interview: David Andreadakis, Chief Innovation Officer for Kobie Marketing talks with Loyalty360's Mark Johnson on…
- Leaders in Customer Loyalty, Powered by Loyalty360
Chris Johnson, CEO, Classic Cinemas
Send us Fan Mail A favorite pastime for many, movie-going has always been an easy and entertaining way to get away from the real world – even if it is just for…
- Leaders in Customer Loyalty, Powered by Loyalty360
Johannes Ariens, CEO and Co-Founder, LOGE
Send us Fan Mail Roughly half of the U.S. population — or more than 145 million people — say they participate in an outdoor activity each year, with about 18…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Don Smith, Chief Strategy and Analytics Officer, Brierley
Send us Fan Mail Loyalty360 Loyalty Live Interview: Don Smith, Chief Strategy and Analytics Officer from Brierley, talks with Loyalty360's Mark Johnson about…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Webinar | The Rise of Premium Loyalty - What Do Your Customers Expect in 2020?
Send us Fan Mail Two-thirds of consumers say their loyalty is more difficult to maintain than ever before. With unlimited choices at your customers’…
- Leaders in Customer Loyalty, Powered by Loyalty360
Zipporah Allen, VP of Digital Customer Experiences, Taco Bell
Send us Fan Mail Great news for all of the taco lovers, "Taco Tuesday" fanatics, and those late-night Fourthmeal runners! Taco Bell has announced it is rolling…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Session | Richard Jones, CMO, Cheetah Digital
Send us Fan Mail Loyalty360 Loyalty Live Interview: Richard Jones, CMO of Cheetah Digital to discuss his views on the current customer loyalty landscape and…
- Leaders in Customer Loyalty, Powered by Loyalty360
Bill Tine, VP of Marketing, King Arthur Flour
Send us Fan Mail Over the last few months, have you found yourself asking "what is a Sourdough starter," "why did my cookies crumble," or "what can I bake with…
- Leaders in Customer Loyalty, Powered by Loyalty360
Kyle Ferguson, CEO, Confirmit
Send us Fan Mail As a well-known solution provider for customer/employee experience and market research, Confirmit continually works to be a true and trusted…