Loyalty Live Session | David VanWiggeren, CEO, DropTank

Leaders in Customer Loyalty, Powered by Loyalty360 · Aug 24, 2020 · 32m

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David VanWiggeren, CEO, DropTank, and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape.

Here are questions that Mark posed to David:

• How do you define customer loyalty and what does customer loyalty mean to your organization?

• What is the biggest challenge or opportunity you see in customer loyalty today?

• What is one brand (or a few) that you think do an exceptional job of creating customer loyalty and why?

• What is a brand (or a few) you are most loyal to and why?

• How have you seen COVID impact your clients or brands in…