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Loyalty Live Session | Kim Welther and Jeremy Riga, Baesman
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In this Loyalty Live interview, Kim Welther, VP, and Jeremy Riga, VP of Technology for Baesman and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape.
A few of the topics Mark, Kim, and Jeremy discuss include:
• How do you define customer loyalty and what does customer loyalty mean to your organization?
• What is the biggest challenge or opportunity you see in customer loyalty today?
• COVID-19 has had a significant impact on brands’ marketing strategies this year. What are your clients asking of you right now and how has that…
The skinny
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