Shows / Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
Episodes
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Luke Smith, Baesman
Send us Fan Mail Loyalty360's Mark Johnson interviews Luke Smith, Baesman, to discuss the trends in customer loyalty and customer experience, and the changing…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Natasha Janic, Salesforce
Send us Fan Mail Loyalty360's Mark Johnson interviews Natasha Janic, Salesforce to discuss the trends in customer loyalty and customer experience, and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
For Price Chopper and Market 32, Charity Giving Grows Loyalty Programs
Send us Fan Mail Glen Bradley is Group Vice President of Marketing at Price Chopper Supermarkets and Market 32, which combined have over 130 locations…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Martha Cohen, Kobie
Send us Fan Mail Loyalty360's Mark Johnson interviews Martha Cohen, Kobie, to discuss the trends in customer loyalty and customer experience, and the changing…
- Leaders in Customer Loyalty, Powered by Loyalty360
Fuzzy’s Taco Shop Uses Strong Fan Base to Grow Rewards Program
Send us Fan Mail Nikki Rasmussen is Director of Digital Marketing for Fuzzy’s Taco Shop, which has nearly 150 locations across the country. Mark Johnson, CEO…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Tim Glomb, Cheetah Digital
Send us Fan Mail Loyalty360's Mark Johnson interviews Tim Glomb, Cheetah Digital to discuss the trends in customer loyalty and customer experience, and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Hagerty Drives Memberships with Loyal Auto Enthusiasts
Send us Fan Mail Stuart Foster is the President of Automotive and Affinity of Hagerty, an automotive enthusiast brand offering integrated membership products…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Rachel Bicking, Tenerity
Send us Fan Mail Loyalty360's Mark Johnson interviews Rachel Bicking, Tenerity to discuss the trends in customer loyalty and customer experience, and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Bindu Gupta, Comarch
Send us Fan Mail Loyalty360's Mark Johnson interviews Bindu Gupta, Comarch to discuss the trends in customer loyalty and customer experience, and the changing…
- Leaders in Customer Loyalty, Powered by Loyalty360
Overstock Listens to Way Customer Speaks to Spur Growth
Send us Fan Mail Jimmy Budnik is Vice President of CRM for Overstock, which took home two awards at the 2020 Loyalty360 awards. They received a Gold in the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - Hye-Joo Kim, Evolving Systems
Send us Fan Mail Loyalty360's Mark Johnson interviews Hye-Joo Kim, Evolving Systems to discuss the trends in customer loyalty and customer experience, and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Casey’s Delivering ‘Summer of Freedom’ for Loyalty Members
Send us Fan Mail Katie Petru is the Director of Communications and Community, and Mike Templeton is the Director of Loyalty and Digital Marketing at Casey’s…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live with David Andreadakis, CIO, Kobie
Send us Fan Mail Loyalty360's Mark Johnson interviews Dave Andreadakis, Chief Innovation Officer at Kobie Marketing to discuss the trends in customer loyalty…
- Leaders in Customer Loyalty, Powered by Loyalty360
Red Lobster Loyalty Program Uses Roadmap to Build Members and Trust
Send us Fan Mail Lillian Murphy is the Vice President of Customer Experience and Loyalty at Red Lobster, the world's largest seafood restaurant company with…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - with Ned Moore, Clutch
Send us Fan Mail Loyalty360's Mark Johnson interviews Ned Moore, Clutch to discuss the trends in customer loyalty and customer experience, and the changing…
- Leaders in Customer Loyalty, Powered by Loyalty360
Chicken Salad Chick’s “Female First” Loyalty Approach Grows Brand
Send us Fan Mail Loyalty360's Mark Johnson interviews Tom Car, Chief Marketing Officer of Chicken Salad Chick. Tom Carr says there are still some business…
- Leaders in Customer Loyalty, Powered by Loyalty360
For Jersey Mike’s Subs, Technology Keeps Rewards Running
Send us Fan Mail Rich Hope is the Chief Marketing Officer for Jersey Mike’s Franchise Systems, Inc., one of the nation’s leading sub sandwich franchises with…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - with Tyler Baesman and Rachel Iannarino, Baesman
Send us Fan Mail Loyalty360's Mark Johnson interviews Tyler Baesman and Rachel Iannarino, Baesman to discuss the trends in customer loyalty and customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
Michaels Uses Personalization, KPIs to Get Creative with Rewards Program
Send us Fan Mail Sachin Shroff is the Vice President of Loyalty and Customer Relations Management at Michaels, a one-stop shop for all things arts and crafts…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - with Tim Glomb, Cheetah Digital
Send us Fan Mail Loyalty360's Mark Johnson interviews Tim Glomb, Cheetah Digital to discuss the trends in customer loyalty and customer experience, and the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Ideal Image Using Memberships to Personalize with Consumers
Send us Fan Mail David Prokupek is the CEO of Ideal Image, a direct-to-consumer telehealthcare brand with a mission to help people look and feel their best…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - with Eugenia Blackstone, Generali Global Assistance
Send us Fan Mail Loyalty360's Mark Johnson interviews Eugenia Blackstone, Generali Global Assistance to discuss the trends in customer loyalty and customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
ExxonMobil Leverages Data to Predict Consumer Behavior
Send us Fan Mail Yan Côté is U.S. Marketing Communications Manager for ExxonMobil, which has more than 11,500 fuel and convenience stations nationwide…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - with Michelle Wildenauer, The Lacek Group
Send us Fan Mail Loyalty360's Mark Johnson interviews Michelle Wildenauer, The Lacek Group to discuss the trends in customer loyalty and customer experience…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - with Brandon Logsdon, PDI
Send us Fan Mail Loyalty360's Mark Johnson interviews Brandon Logsdon, President and GM, Marketing Cloud and Fuel Pricing Solutions, PDI to discuss the trends…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty360 Loyalty Live - with Andrew Pine, Porsche Cars North America
Send us Fan Mail Loyalty360's Mark Johnson interviews Andrew Pine, Global Director, Excite!, Porsche Cars North America to discuss the trends in customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live Mini-Series - 2021 Trends in Loyalty & CX with Emil Sarkissian, CEO at Loyalty Methods
Send us Fan Mail Loyalty360's Mark Johnson interviews Emil Sarkissian, CEO at Loyalty Methods to discuss the trends in customer loyalty and customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
Giant Food’s New Loyalty Program Builds on Digital Relationship
Send us Fan Mail Ryan Draude is the Head of Loyalty and Digital, and Melanie Butler is the Manager of CSM at Loyalty Strategy at Giant Food, a retailer in the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Mohegan Gaming & Entertainment Better Big on Guest Loyalty
Send us Fan Mail Dave Martinelli is Chief Marketing Officer for Mohegan Gaming & Entertainment, a master developer and operator of entertainment resorts…
- Leaders in Customer Loyalty, Powered by Loyalty360
Joella’s Hot Chicken’s New Rewards Program is Hot, Hot, Hot
Send us Fan Mail Joella’s Hot Chicken has 19 stores in Indiana, Ohio, Kentucky, Florida, and Georgia and continues to look for more expansion. The restaurant…
- Leaders in Customer Loyalty, Powered by Loyalty360
Giant Eagle Works to Keep myPerks Simple and Easy
Send us Fan Mail Justin Weinstein is the Senior Director of Customer Experience at Giant Eagle, which operates more than 400 supermarket and convenience store…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live with Todd Leach, Chief Client Officer at SMG
Send us Fan Mail Loyalty360's Mark Johnson interviews Todd Leach, Chief Client Officer at SMG to discuss the trends in customer loyalty and customer…
- Leaders in Customer Loyalty, Powered by Loyalty360
AARP Rewards Grows Membership with Intentional Touchpoints
Send us Fan Mail Imani Samuels is the Director of Loyalty Marketing at AARP, an association for people 50-plus that had almost 40 million members. AARP Rewards…
- Leaders in Customer Loyalty, Powered by Loyalty360
Urban Air Adventure Park Grows Customers with Kid-Friendly Activities
Send us Fan Mail Urban Air is a nationwide adventure park brand with more than 150 locations. Mark Johnson, CEO of Loyalty360, recently spoke with Jessica…
- Leaders in Customer Loyalty, Powered by Loyalty360
Loyalty Live w Adhish Kulkarni, SVP and GM Digital Engagement and Loyalty Solutions for Evolving
Send us Fan Mail Loyalty360's Mark Johnson interviews Adhish Kulkarni, SVP and GM Digital Engagement and Loyalty Solutions at Evolving Systems to discuss the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Verizon Expands Loyalty Program
Send us Fan Mail At the recent 2020 Loyalty360 Awards, Verizon Wireless came away as big winners. They took home the Platinum Award in the Program Partnership…
- Leaders in Customer Loyalty, Powered by Loyalty360
Salling Group’s New Loyalty Platform is ‘Grandma Approved’
Send us Fan Mail Andras Szocs is the Senior Director and Head of Customer Programs and Center of Excellence for Salling Group, the largest retailer in Denmark…
- Leaders in Customer Loyalty, Powered by Loyalty360
‘Avocado Nation’ Helping Grow Avocados From Mexico Sales
Send us Fan Mail Ivonne Kinser is Head of Digital Marketing and E-Commerce at Avocados From Mexico, the No. 1 selling brand of avocados in the U.S. The company…
- Leaders in Customer Loyalty, Powered by Loyalty360
Chipotle Uses Unique Ways, Channels to Build Loyalty program
Send us Fan Mail In Summer 2016, Chipotle tested a limited-time promotional program that appealed to its younger demographic. While the test went well, it…
- Leaders in Customer Loyalty, Powered by Loyalty360
Ally Financial’s Marketing Capitalizes on Gamification Efforts
Send us Fan Mail Megan Audette, Director of Advertising at Ally Financial, a leading digital financial-services company with $180 billion in assets. They are…
- Leaders in Customer Loyalty, Powered by Loyalty360
Choice Hotels Bets on New Gaming Partnership To Increase Loyalty
Send us Fan Mail Jamie Russo is Vice President of Loyalty Programs and Customer Engagement at Choice Hotels International is one of the largest and most…
- Leaders in Customer Loyalty, Powered by Loyalty360
Q&A With Raja Rajamannar, Mastercard
Send us Fan Mail Raja Rajamannar is the Chief Marketing and Communications Officer for Mastercard, but he has a warning for anyone else working who has the…
- Leaders in Customer Loyalty, Powered by Loyalty360
Atlantic Lottery Extends Customers’ Play Experience
Send us Fan Mail Ashley Leger leads the 2Chance program for Atlantic Lottery, an organization that operates lottery games in Atlantic Canada and is owned…
- Leaders in Customer Loyalty, Powered by Loyalty360
Checkers and Rally’s Launch Rewards Program to ‘Keep It Simple’
Send us Fan Mail Checkers and Rally’s recently developed a new mobile application and loyalty program for its restaurants, working in partnership with…
- Leaders in Customer Loyalty, Powered by Loyalty360
Employee Buy-In Grows Hannaford All-Digital Rewards Program
Send us Fan Mail Hannaford is a 189-store supermarket chain based in Maine that operates stores in New England and New York. They recently won a Platinum award…
- Leaders in Customer Loyalty, Powered by Loyalty360
TELUS Uses Rewards, Social Purpose to Grow Customer Engagement
Send us Fan Mail Cecilie Balfour is the Senior Market Manager at TELUS, which is Canada’s fastest-growing national telecommunications company. TELUS recently…
- Leaders in Customer Loyalty, Powered by Loyalty360
Floor & Decor’s Unique PRO Rewards Changes Member’s Business, Lives
Send us Fan Mail Matt Goldberg is the Director Of Pro Strategy And Loyalty at Floor & Décor, which won three awards during the recent Loyalty 360 Award…
- Leaders in Customer Loyalty, Powered by Loyalty360
Wyndham Focuses on Customers in Winning 360-Degree Honor
Send us Fan Mail Wyndham Hotels & Resorts won the Platinum in the 360-Degree category for overall excellence at the 2020 Loyalty360 Awards, as well as three…
- Leaders in Customer Loyalty, Powered by Loyalty360
In Challenging Times, Air Canada’s Giveback Program Shines a Light
Send us Fan Mail Air Canada is Canada’s largest domestic and international airline. Canada’s flag carrier is among the 20 largest airlines in the world and in…
- Leaders in Customer Loyalty, Powered by Loyalty360
How Canada’s SCENE Stays Relevant, Innovative, Loved
Send us Fan Mail Matthew Seagrim is Managing Director of SCENE, a joint venture between Cineplex Entertainment and Scotiabank, which has officially ranked…
- Leaders in Customer Loyalty, Powered by Loyalty360
Donatos’ Revamped Loyalty Program Gets Personal
Send us Fan Mail Erin Corrigan is the Digital Marketing Manager at Donatos, an Ohio-based pizza delivery restaurant franchisor that has nearly 200 locations in…
- Leaders in Customer Loyalty, Powered by Loyalty360
Teriyaki Madness Gets Ahead of Loyalty Curve with New Technology
Send us Fan Mail Jodi Boyce is executive vice president of the fast-casual Denver-based teriyaki franchise, Teriyaki Madness, which features a Seattle-style…
- Leaders in Customer Loyalty, Powered by Loyalty360
Team Engagement is Key to The GIANT Company’s Loyalty Launch
Send us Fan Mail The GIANT Company is a U.S. supermarket chain that operates 186 stores in, Pennsylvania, Maryland, Virginia, and West Virginia. They operate…
- Leaders in Customer Loyalty, Powered by Loyalty360
Consumer Community Grows Veggies Made Great Brand
Send us Fan Mail Veggies Made Great's goal is to inspire people to love eating veggies by creating high-quality, delicious, and nutritionally smart…
- Leaders in Customer Loyalty, Powered by Loyalty360
Domino’s Relies on Product Insurance to Build Customer Loyalty
Send us Fan Mail Vanessa Peña is the program leader of the digital experience at Domino’s, which is one of the world’s leading QSR brands in the pizza sector…
- Leaders in Customer Loyalty, Powered by Loyalty360
LEGO Goes After a Lifetime of Loyalty
Send us Fan Mail Jason Whiting is Director of the Global VIP Program at LEGO, one of the most popular and widely used toys in the world and an internationally…
- Leaders in Customer Loyalty, Powered by Loyalty360
19 Crimes Breaks the Rules to Win Loyalty Program Design Award
Send us Fan Mail Ashley Beckman is the global brand manager at Treasury Wine Estates, which is the maker of 19 Crimes wines and spirits, which was the Platinum…
- Leaders in Customer Loyalty, Powered by Loyalty360
Alan Magee, Church’s Chicken
Send us Fan Mail Mark Johnson, CEO of Loyalty360, had the chance to talk with Alan Magee, Vice President of Digital Marketing for Church’s Chicken. Church's…