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Loyalty Live Session | Clay Walton-House, Managing Director, Integrated Loyalty Solutions, PK
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In this Loyalty Live interview, Clay Walton-House, Managing Director, Integrated Loyalty Solutions, for PK and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry landscape.
A few of the topics Mark and Clay discuss include:
How do you define customer loyalty and what does customer loyalty mean to your organization?
What is the biggest challenge or opportunity you see in customer loyalty today?
COVID-19 has had a significant impact on brands’ marketing strategies this year. What are your clients asking of you right now and how has that…
The skinny
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