Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastHow hospitality changes you (the story behind my viral article) - Maria Navarro
Our guest today shared a photo and wrote an article you’ve probably seen on LinkedIn because it’s gone viral with more than 130,000 readers in a very short…
Hospitality Daily PodcastLearn from this cooking class I took - Samantha Hardcastle
Samantha Hardcastle is the founder of The Storied Experience, and yesterday she shared how we can uplevel the hospitality experiences we provide by infusing…
Hospitality Daily PodcastInfusing culture into experiences to create memories - Samantha Hardcastle
Samantha Hardcastle is the founder of The Storied Experience, and today is sharing some practical advice on how we can uplevel the hospitality experiences we…
Hospitality Daily PodcastThe first hour is so important - Eduardo Burkard
Today we’re going to look at how we can better show hospitality to our teams, specifically our new team members. Joining us to discuss this is Eduardo Burkard…
Hospitality Daily PodcastI didn't expect to learn this - Eduardo Burkard
Our guest today is Eduardo Burkard, who started his career in hospitality as a valet at the Ritz Carlton Atlanta before moving up in management at Hyatt and…
Hospitality Daily PodcastTurning around situations to build loyalty - Brian Proctor, Leeds Hospitality Group
Brian Proctor is an exceptional hospitality leader who held executive roles at Starwood, Evolution Hospitality, and BridgeStreet - where he was Chief Operating…
Hospitality Daily PodcastAsk yourself this question - Samantha Hardcastle
Today we’re going to hear from Samantha Hardcastle, founder of The Storied Experience, on why every great hospitality experience begins with a concept - and…
Hospitality Daily PodcastWhy invest in experience - Samantha Hardcastle
Samantha Hardcastle is the founder of The Storied Experience, a consulting agency that helps hospitality providers go beyond just putting heads in beds to…
Hospitality Daily PodcastWhat I learned volunteering as a firefighter- David Jurcak, Grand Hotel
Today is International Volunteer Day, and I want you to hear from one of the best leaders I know about what he’s learned from volunteering. Today David Jurcak…
Hospitality Daily PodcastTreat your team like rockstars - Joshua Schaeffer, Virgin Hotels
Joshua Schaeffer is the General Manager at Virgin Hotels Chicago. Yesterday, we heard about how he hosted a holiday celebration for his team. Today, we’re…
Hospitality Daily PodcastWhy I dressed like a turkey - Joshua Schaeffer, Virgin Hotels
Joshua Schaeffer is the General Manager at Virgin Hotels Chicago. Last week I saw some photos on LinkedIn of an event he hosted for his team and had to know…
Hospitality Daily PodcastAutomate operations, not guest communication - Scott Curran, Reneson Hotels
Scott Curran is the Chief Operating Officer of Reneson Hotels - an owner of branded and independent hotels here in California - as well as the co-founder of…
Hospitality Daily PodcastDigitize your operations for accountability - Scott Curran, Reneson Hotels
Scott Curran is the Chief Operating Officer of Reneson Hotels, an owner and operator of branded and independent hotels in California that are at the top of…
Hospitality Daily PodcastServe your staff by making tech easy - Scott Curran, Reneson Hotels
Scott Curran is the Chief Operating Officer of Reneson Hotels. Today, he’s sharing with us some of the challenges he’s seen with technology as a hotel owner…
Hospitality Daily PodcastHow thankfulness drives hospitality - Brian Proctor, Leeds Hospitality Group
“Hotel staff are being pushed to the limit. Leaders need to not only show empathy but gratitude.” Brian Proctor is an exceptional hospitality leader who held…
Hospitality Daily PodcastThe power of a thank you for boosting morale - David Jurcak, Grand Hotel
It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you. David…
Hospitality Daily PodcastWe are all family this holiday season - Maria Navarro
“The fact that we are serving you is what makes your holiday happen.” Tomorrow is Thanksgiving here in the US, and this week is typically one of the busiest…
Hospitality Daily PodcastThe best amenity I've experienced was very simple - Richard Garcia, Remington Hotels
I’m always intrigued by unique hotel amenities because they are a small way to show remarkable hospitality and create something worth talking about. In today’s…
Hospitality Daily PodcastWhy we can never cut corners - Richard Garcia, Remington Hotels
Richard Garcia is a veteran of the US Marine Corps, a star chef, and now, Senior Vice President of Food and Beverage at Remington Hotels. Today, he shares with…
Hospitality Daily Podcast500,000 opportunities for F&B in hospitality - Richard Garcia, Remington Hotels
When I spoke with Remington Hotels SVP of Food & Beverage Richard Garcia earlier this summer, he had just pulled up some stats before we talked. “In the past…
Hospitality Daily PodcastWhy storytelling matters more than ever - Susan Barry, Hive Marketing
Susan Barry led sales and marketing teams at Starwood Hotels before founding Hive Marketing, where today she helps hotel brands, management companies, and…
Hospitality Daily PodcastHow hospitality can shine in this new work environment - Elise Hofman, Zoku
“We’re tuning into the future of work and how we can provide hospitality in this new environment” - Elise Hofman Today we’ll hear from Elise Hofman, who shares…
Hospitality Daily PodcastHow to fight loneliness with hospitality - Elise Hofman, Zoku
“You might be new to a city, but you’re already going to have connections with us.” - Elise Hofman Elise Hofman is a manager at Zoku, a hospitality brand based…
Hospitality Daily PodcastBringing the fun back to hospitality - Stan Kennedy, Remington Hotels
“A lot of people in our country are so burned out right now. I want to help them see what it’s like to have fun through providing hospitality.” - Stan Kennedy…
Hospitality Daily Podcast🍍 Designing the soundtrack to one of California's best new resorts
Clay Bassford, the founder of Bespoke Sound, is on a mission to help hospitality brands create exceptional experiences through what he calls “music identity…
Hospitality Daily Podcast🍍 How to provide hospitality through music
Music just might be one of the most underrated aspects of hospitality today. I don’t know about you, but it’s one of the first things I notice and sets the…
Hospitality Daily Podcast🍍 Uber Eats can't beat this hotelier
“Guests now realize they can have a pizza at their door in 20 minutes instead of the 45-minute wait for a delivery from one of the big guys.” I love stories of…
Hospitality Daily Podcast🍍 Heroism in hospitality
I asked Dylan Beaumont about a hotel that inspired him recently, and he said 11 Mirrors Design Hotel in Kyiv. “If hospitality is about showing warmth, comfort…
Hospitality Daily Podcast🍍 Change your commute, transform your day
Dylan Beaumont is a general manager at a hotel in Eugene, Oregon. I’ve followed him for a while on social media, and recently had the chance to speak with him…
Hospitality Daily Podcast🍍 How to understand guest review scores
Yesterday, Adele Gutman shared the story about how her hotels topped guest satisfaction lists - and today she explains more about how to think about the guest…
Hospitality Daily Podcast🍍 How The Library Hotel Collection reached #1 in the world
Adele Gutman and her team at The Library Hotel Collection achieved some pretty extraordinary results: * Their 4 hotels in NYC earned placement in the top 4…
Hospitality Daily Podcast🍍 Your staff has been in pain - here's what needs to change
Remember this photo that went viral recently? Part of the reason it went viral is the experience many feel in the hospitality industry of being burned out…
Hospitality Daily Podcast🍍 “Good isn’t good. Only great is good.”
“Good isn’t good. Only great is good.” That’s the message from Adele Gutman, who used to run sales, marketing, and revenue for The Library Collection in New…
- Hospitality Daily Podcast
🍍 We're back....with a pod
I’ve wanted to do something a little different here for a while, and today I’m excited to let you know we’re turning this into a daily email + podcast combo…