The power of a thank you for boosting morale - David Jurcak, Grand Hotel

Hospitality Daily Podcast · Nov 24, 2022 · 3m

It’s Thanksgiving Day here in the US, and I know you might be one of those hospitality heroes on the front lines providing hospitality, so thank you.

David Jurcak is the President of Grand Hotel in Michigan. I had asked him how he maintains high morale among his teams, and what he told me was very fitting for today.

In today’s episode you’ll learn:

* How David’s mom shaped how he thinks about gratitude today

* A memorable experience early in his career as a front desk agent

* How to make a “thank you” more memorable and meaningful

* The gratitude program David uses at his hotel

* Creating a…