Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastHow to invest in culture development - Eleanor Erickson
Your organizational culture is crucial for providing remarkable hospitality. Eleanor Erickson is an experienced hotel general manager who now spends her time…
Hospitality Daily PodcastThe story of "Hamptonality University": scaling culture through training - Eleanor Erickson
Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. In this episode, she…
Hospitality Daily PodcastThe power of culture, and how I experienced it through "Hamptonality" - Eleanor Erickson
Eleanor Erickson is an experienced hotel general manager who now spends her time coaching and advising hotel companies on culture. Follow Eleanor on LinkedIn…
Hospitality Daily PodcastWhat I've learned leading hospitality and community - Ernie Tovar, WeWork
Ernie Tovar was one of the first 50 employees at WeWork and today is a community, hospitality, and operations lead in San Francisco. In this episode, Ernie…
Hospitality Daily PodcastThe role of AI, automation & technology in providing hospitality - David Jones
David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in…
Hospitality Daily PodcastHow being a "modern elder" can guide coaching and mentoring in hospitality - David Jones
David Jones has more than 50 years of hospitality experience both working in the industry (Marriott, Shangri-La) in North America and Asia, as well as in…
Hospitality Daily PodcastHow sales & operations can work together to provide great hospitality - Robin Moncrieffe
Robin Moncrieffe is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. A few more resources: If you're new…
Hospitality Daily PodcastHospitality starts with the associate - Robin Moncrieffe
Robin Moncrieffe is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. A few more resources: If you're new…
Hospitality Daily PodcastThe future looks a lot like today - Tamara Mims, Four Sisters Inns
Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares the big reason behind why she thinks the future should and will look a lot…
Hospitality Daily PodcastImpress people with the details - Niki Wade
Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares a story of how…
Hospitality Daily PodcastDeveloping empathy and winning people over by working alongside them - Niki Wade
Niki Wade is an experienced hotel sales professional as well as the co-host of the Don't Look Under the Bed podcast. In this episode, she shares what she's…
Hospitality Daily PodcastRecruiting and hiring around core values - Travis McPherson, Four Sisters Inns
Travis McPherson is the Chief Operating Officer at Four Sisters Inns. In this episode, he shares how his organization hires around core values to ensure better…
Hospitality Daily PodcastBalancing consistency with being locally unique - Tamara Mims, Four Sisters Inns
Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares how she thinks about balancing consistency across her portfolio with being…
Hospitality Daily PodcastDon't nickel and dime your guests - Tamara Mims, Four Sisters Inns
Tamara Mims is the President & CEO of Four Sisters Inns. Whenever I stay at a Four Sisters property, I appreciate all the free amenities they provide and it…
Hospitality Daily PodcastWhat I learned as CEO working in the back of the house for a week - Tamara Mims, Four Sisters Inns
Tamara Mims, President & CEO of Four Sisters Inns, spent a week working in the kitchen of one of her properties because of a staffing shortage during the…
Hospitality Daily PodcastMy journey from Marketing Director to CEO - Tamara Mims, Four Sisters Inns
Tamara Mims is the President & CEO of Four Sisters Inns. In this episode, she shares what she learned about guest relations working as marketing director and…
Hospitality Daily PodcastHow we are providing hospitality outside the walls of our hotels - Christian Lundén, Nordic Choice Hotels
Christian Lundén and his team at Nordic Choice Hotels in Sweden are looking at new opportunities to provide hospitality (and generate revenue) outside the…
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What I learned at a career fair
I wanted to know what job seekers thought about working in hospitality, so I went to a career fair in San Francisco. Here's what I learned. A few more…
- Hospitality Daily Podcast
Sharing light & love - Marlon Smith, Hotel Enso
Today Marlon Smith, General Manager of Hotel Enso, explains why he loves hospitality and engaging with his community. A few more resources: If you're new to…
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Know thyself…better than Spotify, Netflix, and Google do - Raul Moronta, Remington Hotels
In this episode, Raul Moronta, CCO at Remington Hotels, explains the key to effective hospitality leadership in an increasingly technology-driven world. A few…
- Hospitality Daily Podcast
Engaging guests through activities, events & community partners - Jeanne Hizon & Marlon Smith, Hotel Enso
In this episode, Jeanne Hizon, Director of Sales, and Marlon Smith, General Manager at Kimpton's Hotel Enso in San Francisco, explain how they're engaging…
- Hospitality Daily Podcast
Focus on your neighborhood - Jeanne Hizon, Hotel Enso
In this episode, Jeanne Hizon, Director of Sales at Kimpton's Hotel Enso in San Francisco, explains why focusing on your neighborhood not only unlocks…
- Hospitality Daily Podcast
We are ambassadors - Marlon Smith, Hotel Enso
Marlon Smith is the general manager of the new Hotel Enso from Kimpton Hotels in San Francisco. In this episode, he talks about the opportunity we have to…
- Hospitality Daily Podcast
The details will make or break a guest stay - Brian Proctor, Leeds Hospitality
Brian Proctor is a fun and insightful hotelier to follow on LinkedIn. He was formerly an operations leader at Starwood, Evolution Hospitality and then…
- Hospitality Daily Podcast
Creating an “MVP” of a new hospitality concept - Britt Morgan-Saks, The June
So many people with a fresh vision for hospitality get hung up on getting everything perfect and figured out before they do anything. They end up doing nothing…
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Creating spaces for connection - Britt Morgan-Saks, The June
Britt Morgan-Saks recently moved from New York to Florida to launch and scale The June, a soon-to-be-launched private members club designed to provide a more…
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Lessons for hospitality from NYC nightlife - Britt Morgan-Saks, The June
Britt Morgan-Saks is the founder of The June and started her career working for Amy Sacco, creator and owner of the legendary Bungalow 8 in New York. In this…
- Hospitality Daily Podcast
How to innovate and prepare for the future - David Sax
David Sax is the author of The Future is Analog, and in this episode, we speak about what we can do to innovate today and prepare for the future. I also…
- Hospitality Daily Podcast
What we get wrong about the future - David Sax
David Sax is the author of The Future is Analog, and in this episode, we speak about what his research on the future could mean for hospitality. I also…
- Hospitality Daily Podcast
Serving the community also helps us reach our business goals - Rob Dacy, Prospera Hospitality
What if you could help others - and reach business goals like employee recruiting and retention at the same time? On today’s episode of Hospitality Daily, I’m…
- Hospitality Daily Podcast
This is what hospitality leadership looks like - Antonia Korosec, The Boca Raton
Antonia Korosec is the General Manager of Resort Operations at The Boca Raton - a large property in Florida with five hotels and numerous outlets from fitness…
- Hospitality Daily Podcast
The Dorchester Collection Academy - Eugenio Pirri
Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he explains how their training academy came to be. Follow Eugenio…
- Hospitality Daily Podcast
How we developed the vision behind Dorchester’s culture - Eugenio Pirri, Dorchester Collection
Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he shares how the vision behind Dorchester's culture was…
- Hospitality Daily Podcast
Decisions drive culture - Eugenio Pirri, Dorchester Collection
Eugenio Pirri is the Chief Operations and Culture Executive at Dorchester Collection. Today, he shares why he’s focused on culture - and what creates culture…
- Hospitality Daily Podcast
Opportunities for creativity in indie hospitality - Damon Lawrence, Homage Hospitality
Damon Lawrence started his career in hospitality as a front desk agent for the Donovan House, a Kimpton Hotel in Washington DC, before working at Ritz-Carlton…
- Hospitality Daily Podcast
Breaking down barriers by providing access to information - Damon Lawrence, Homage Hospitality
Damon Lawrence started his career in hospitality as a front desk agent for the Donovan House, a Kimpton Hotel in Washington DC, before working at Ritz-Carlton…
Hospitality Daily PodcastHow we can make working in hospitality more attractive - Damon Lawrence, Homage Hospitality
Damon Lawrence started his career in hospitality as a front desk agent for the Donovan House, a Kimpton Hotel in Washington DC, before working at Ritz-Carlton…
- Hospitality Daily Podcast
Stay “COOOL” with fussy guests - Eleanor Erickson
Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools…
- Hospitality Daily Podcast
What I've learned about mentoring - Sherrie Carreno, Wildhaven
Sherrie Carreno started her career with Marriott and worked her way up to become General Manager in that organization before moving to Aimbridge, the world’s…
- Hospitality Daily Podcast
Designing for interaction and community - Ken Barber, Wildhaven
Today Ken Barber, co-founder of Wildhaven, explains how he designed his top-rated glamping destination for interaction and community. Follow Ken on LinkedIn…
- Hospitality Daily Podcast
How my career in tech showed me how to develop a hospitality experience people love - Ken Barber, Wildhaven
Today Ken Barber, co-founder of Wildhaven, explains what he learned from his career in technology about creating experiences people love. Follow Ken on…
- Hospitality Daily Podcast
How #WellnessWednesdays unlocked camaraderie for our teams - Amy Salvago, Mr. C Beverly Hills
Amy Salvago is the Director of Human Resources at Mr. C Beverly Hills, a Remington Hotel. Today, she joins us to talk about “Wellness Wednesdays,” something…
- Hospitality Daily Podcast
What "Team Experience Management" is and why it matters - Eleanor Erickson
Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools…
- Hospitality Daily Podcast
How I stay in touch with my teams on property - Scott Curran, Reneson Hotels
Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest…
- Hospitality Daily Podcast
I bought a Jeep Wagoneer to rally our team - Jeremy Wells
Jeremy Wells is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group…
- Hospitality Daily Podcast
Providing hospitality through collaborations - Jeremy Wells
Jeremy Wells is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels, and Real Hospitality Group…
- Hospitality Daily Podcast
Did you buy the chicken? - Eleanor Erickson
Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools…
- Hospitality Daily Podcast
Let’s make hospitality careers sustainable - Eleanor Erickson
Eleanor Erickson was a general manager with Hampton Inn by Hilton for 22 years before focusing her time now on providing hospitality leaders with the tools…
- Hospitality Daily Podcast
Just go for it! - Thalia Manzo, Hilton Hampton Inn
Thalia Manzo is the general manager of the Hilton Hampton Inn in Daly City, California - a Reneson Hotel. We met Thalia in a previous episode where she talked…
- Hospitality Daily Podcast
How I think about mental health in hospitality - Hans Pfister, Cayuga Collection
Hans Pfister is the President of Cayuga Collection, and recently hosted an offsite leadership development event for his teams. One of his team members said…
- Hospitality Daily Podcast
How we planned and hosted our leadership offsite - Hans Pfister, Cayuga Collection
Hans Pfister, President of Cayuga Collection, recently hosted an offsite leadership development event for his teams, and in this episode explains how he…
- Hospitality Daily Podcast
Why we need leadership offsites now - Hans Pfister, Cayuga Collection
Hans Pfister, President of Cayuga Collection, explains why he hosted an offsite leadership development event for his teams. Read the blog post (and see photos)…
- Hospitality Daily Podcast
Take time to be still - Sherrie Carreno, Wildhaven
Sherrie Carreno, General Manager of Wildhaven in Sonoma, California, explains why she turns to nature to rejuvenate and renew as a hospitality leader. A few…
- Hospitality Daily Podcast
Slow down and enjoy nature - Ken Barber, Wildhaven
Today Ken Barber, co-founder of Wildhaven, explains the importance of nature in restoring ourselves - and the role it can play in providing hospitality to…
Hospitality Daily PodcastCreate a culture of safety for your team - Thalia Manzo
In previous episodes, we’ve heard from Scott Curran, Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all…
Hospitality Daily PodcastWhat I’ve learned about supporting my teams - Scott Curran
Scott Curran is the Chief Operating Officer of Reneson Hotels - which owns and operates hotels around California that are all in the top tier of guest…
Hospitality Daily PodcastHospitality was this conversation - Eleanor Erickson
Eleanor Erickson was a general manager with Hampton Inn by Hilton for 20 years before focusing her time now on providing hospitality leaders with the tools…
Hospitality Daily PodcastMany try to be like Ace Hotel, and fail. Here’s why. (Jeremy Wells)
Today we’re joined by Jeremy Wells, who is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum Hotels, SALT Hotels…
Hospitality Daily PodcastWhy I moved from tech to hospitality...and stayed - Jeremy Wells
Today I’m excited to introduce you to Jeremy Wells, who is the Managing Partner at Longitude°, a branding group that has helped companies like 21c Museum…
Hospitality Daily PodcastWhy we're giving back to our community this holiday season - Tracy Morgan & Crandall Dyment
Richard Garcia joined us a few weeks ago to share the opportunities we have in F&B today, and it remains our most popular episode to date. So when he recently…