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Automate operations, not guest communication - Scott Curran, Reneson Hotels
Scott Curran is the Chief Operating Officer of Reneson Hotels - an owner of branded and independent hotels here in California - as well as the co-founder of GuestEQ, a hotel operations technology platform.
These dual roles give him a unique perspective on how technology can improve operations and delight guests.
In today’s episode you’ll learn:
* The role of automation in hotel operations today
* What he’s seen as a hotel owner and operator
* Lessons from improving the hotel check-in process from his properties that host 8+ weddings each weekend
👉 How could you use the power of automation to…
The skinny
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