Why we can never cut corners - Richard Garcia, Remington Hotels

Hospitality Daily Podcast · Nov 21, 2022 · 3m

Richard Garcia is a veteran of the US Marine Corps, a star chef, and now, Senior Vice President of Food and Beverage at Remington Hotels.

Today, he shares with us:

* Why he will never cut corners on providing a great guest experience

* The tradeoffs he will make to ensure they don’t cut corners

* Guest experience expectations pre-pandemic vs today

* What providing a great guest experience can look like at various types of hotels

* Benefits of delighting your guests

👉 What changes might you need to make to ensure you don’t cut corners on the guest experience?

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