Shows / Hospitality Daily Podcast
Hospitality Daily Podcast
Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.
Episodes
Hospitality Daily PodcastPartnerships For Fun, Creativity (And Profit!) - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares how partnerships and collaborations are crucial for creating unique experiences and…
Hospitality Daily PodcastResiliency & Preparing for Anything - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares his thoughts on what the hospitality industry should be paying more attention to in…
Hospitality Daily PodcastApplying the "Amazon Prime Playbook" to Hotels - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares how citizenM created a unique paid loyalty program called "mycitizenM+" that drives…
Hospitality Daily PodcastThe Jeff Bezos/Amazon Approach to Hotel Tech - Martin Soler
In this episode, Martin Soler, a former hotel general manager who is now a fractional CMO for large travel tech companies and the co-founder of 10minutes.news…
Hospitality Daily PodcastThe Big Tech Shift Coming to Hotels In Next 24 Months: My Unfiltered Thoughts on Personalization in Hospitality - Martin Soler
In this episode, Martin Soler, a former hotel general manager who is now a fractional CMO for large travel tech companies and the co-founder of 10minutes.news…
Hospitality Daily PodcastHospitality Starts In Your Office - Katharine Ames, The Indigo Road Hospitality Group
In this episode, Katharine Ames, Chief Marketing Officer at the Indigo Road Hospitality Group, shares stories of hospitality that she's experienced from her…
Hospitality Daily PodcastMy Journey to Chief Marketing Officer - Katharine Ames, The Indigo Road Hospitality Group
In this episode, Katharine Ames, Chief Marketing Officer at the Indigo Road Hospitality Group, shares her journey from studying communications and hospitality…
Hospitality Daily PodcastThe Power of Diversity in Hospitality - Stuart Greif, Forbes Travel Guide
In this episode, Stuart Greif, Executive Vice President and Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide, shares his thoughts on…
Hospitality Daily PodcastWhat I Learned At Chip Conley's Modern Elder Academy About The Power of Travel And The Art of Living - Stuart Greif
In this episode, Stuart Greif shares his experience attending the Modern Elder Academy and how it can help individuals reconnect with their true selves and…
Hospitality Daily PodcastA Frenchman's Olympics Lessons for Hospitality - Martin Soler
In this episode, Martin Soler, a former hotel general manager who is now a fractional CMO for large travel tech companies and the co-founder of 10minutes.news…
Hospitality Daily PodcastDelighting Guests: Easier Than Ever? (Bashar Wali, Practice Hospitality)
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares his perspective on whether it is harder or easier than ever to…
Hospitality Daily PodcastPost-Stay Engagement: The Most Untapped Opportunity in Hospitality? (Katharine Ames, The Indigo Road Hospitality Group)
In this episode, Katharine Ames, Chief Marketing Officer at the Indigo Road Hospitality Group, shares her insights on the opportunities for post-stay…
Hospitality Daily PodcastSecrets To Success with Restaurants I've Learned the Hard Way - Johann Moonesinghe, inKind [Sponsor Bonus]
This episode is sponsored by inKind. In this episode, Johann Moonesinghe, co-founder and CEO of inKind, shares how his company is empowering restaurants by…
Hospitality Daily PodcastWhere The Real AI Revolution Is Happening Now in Hospitality - Stuart Greif, Forbes Travel Guide
In this episode, Stuart Greif, Executive Vice President and Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide, shares his perspective on…
Hospitality Daily PodcastAI's Impact On Our Business - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer at citizenM, shares how he sees AI impacting hospitality (and his business) in the years ahead and then…
Hospitality Daily PodcastWhat Personalized Luxury Looks Like For Us Now - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares what excellence in luxury hospitality looks like at her iconic hotel…
Hospitality Daily PodcastHow Forbes Service Energizers Focus Our Teams Each Morning - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares how her teams stay focused and motivated each day with Forbes Service…
Hospitality Daily PodcastEngage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, she shares the "service-profit cycle of success" and why you shouldn't just…
Hospitality Daily PodcastDo We Really Need To Do This in Hotels? - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares what she's learned about creating value for guests - and streamlining…
Hospitality Daily PodcastStarwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, she shares the process she used to tackle hard problems in hospitality as Vice…
Hospitality Daily PodcastHow "Spiraling" Helped Me Accelerate My Hospitality Career - Robyn Pratt, The Phoenicia Malta
Robyn Pratt is the General Manager of The Phoenicia Malta, and in this episode, shares what she's learned about learning and leadership in her career. A few…
Hospitality Daily PodcastWhy We Treat Our Guests Like Friends - Fernando Calvo, Bohemia Suites Gran Canaria
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable…
Hospitality Daily PodcastThis Cowboy Crushed TripAdvisor (And Teaches Us How) - Russell True, White Stallion Ranch
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable…
Hospitality Daily PodcastHow Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable…
Hospitality Daily PodcastThe Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]
This is part of my research series with Sojern on guest experience today. Download our special report here: Unlocking Revenue - How Hoteliers Build Profitable…
Hospitality Daily PodcastOpportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern [Sponsor Bonus]
In this episode, Baskar Manivannan, Vice President of Guest Experience Solutions at Sojern, shares insights on the challenges and opportunities hoteliers face…
Hospitality Daily PodcastWhy Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]
In this episode, I share some some context and insights from my recent research with Sojern on the state of guest experience in the hospitality industry and…
Hospitality Daily PodcastAnnouncement: Guest Experience & Relationship Building Research Series This Week
This week, we're going all-in to focus on guest experience and relationship building after I've concluded a few months of research on this topic with Sojern…
Hospitality Daily PodcastHow I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares insights on effective leadership in the hospitality industry and how to stay…
Hospitality Daily PodcastHow Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM
In this episode, Ernest Lee, Chief Commercial Officer of citizenM, shares how he got started in hospitality and the valuable lessons he learned along the way…
Hospitality Daily Podcast48 Years of Hospitality Wisdom - Jose Cervano, InterContinental Mark Hopkins San Francisco
In this episode, Jose Cervano, a server at the Top of the Mark bar in the InterContinental Mark Hopkins San Francisco, shares his journey in hospitality and…
Hospitality Daily PodcastThe Two Chemicals Behind The Best Hospitality Experiences - Samantha Hardcastle
In this episode, Samantha Hardcastle, Founder & Creative Director at The Storied Experience, shares insights learned from Paul Zak on how neuroscience can…
Hospitality Daily PodcastThese Slovenian River Guides Showed Me "Experience" Doesn't Have to Cost Anything - Samantha Hardcastle
In this episode, Samantha Hardcastle, Founder & Creative Director at The Storied Experience, shares insights on how experiential hospitality can be enhanced by…
Hospitality Daily PodcastSustainable Hospitality: Real Steps, Real Impact - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares his innovative approach to sustainability in the hospitality industry…
Hospitality Daily PodcastDoes TripAdvisor Still Matter for Hotels in 2024? (Reputation Management Masterclass) - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares his insights on the importance of TripAdvisor and other review platforms in…
Hospitality Daily PodcastThis Is What Being Radically Guest-Focused Looks Like - Christian de Boer, Jaya House Hotels
In this episode, Christian de Boer, Managing Director of Jaya House Hotels, shares how he rethought everything to create and provide a radically guest-focused…
Hospitality Daily PodcastHow To Create A Resume and Cover Letter That Stands Out in Hospitality - Ashley Godfrey
In this episode, Ashley Godfrey, a professor at the Escoffier School of Culinary Arts, shares her insights on crafting effective resumes and cover letters for…
Hospitality Daily PodcastHow to "Manage Up" to Your Boss in Hospitality - Rob Paterson
In this episode, Rob Paterson shares how to "manage up" to your boss, which is especially tricky in a hospitality environment. A few more resources: If you're…
Hospitality Daily PodcastTraining Leaders for Success in Hospitality - Rob Paterson
In this episode, Rob Paterson shares insights on the importance of leadership training in the hospitality industry and how to develop leaders effectively. The…
Hospitality Daily PodcastThe Dark Side To Rapid Promotions in Hospitality - Rob Paterson
In this episode, Rob Paterson shares his insights on rapid promotions in the hospitality industry and how to navigate new leadership roles effectively. Listen…
Hospitality Daily PodcastFresh Insights From First-Time Hoteliers on Hospitality, Community & Accidentally Going Viral - Brett & Casey McManus, Après Inn
In this episode, Brett & Casey McManus, owners of Après Inn in Killington, Vermont, share their journey of becoming hoteliers and accidentally going viral on…
Hospitality Daily PodcastThe Grand Divergence: Keeping Hospitality Human in a Digital World - Michaelangelo L'Acqua
In this episode, Michaelangelo L'Acqua, Global Director of Entertainment and Culture at SH Hotels and Resorts, shares insights on the evolving nature of human…
Hospitality Daily PodcastThe Most Creative Man in Hospitality: Michaelangelo L'Acqua
In this episode, Michaelangelo L'Acqua, Global Director of Entertainment and Culture at SH Hotels and Resorts, shares his insights on how creativity can…
Hospitality Daily PodcastWhat's Happening in Hotel Tech Today? - Jordan Hollander, Hotel Tech Report
In this episode, Jordan Hollander, co-founder of Hotel Tech Report, shares insights on the evolving landscape of hotel technology, including the changing…
Hospitality Daily PodcastThe English Escape From Loneliness & Burnout - Penny Brown, Burgh Island Hotel
In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares insights into creating a unique and relaxing hospitality…
Hospitality Daily PodcastWhy Hotels Need Older Staff - Penny Brown, Burgh Island Hotel
In this episode, Penny Brown, Managing Director of the Burgh Island Hotel in England, shares why age diversity is important and the benefits of hiring older…
Hospitality Daily PodcastThis Program Attracts Talent And Cut Turnover to Just 17% - Simon Mais, EOS Hospitality
In this episode, Simon Mais, CEO of EOS Hospitality, shares insights on attracting and retaining talented people in the hospitality industry. The biggest…
Hospitality Daily PodcastThis Is Why Operations Matters So Much In Hospitality (And Makes A Fascinating Career) - Simon Mais, EOS Hospitality
In this episode, Simon Mais, CEO of EOS Hospitality, shares insights into the dynamic world of hotel operations and management. Listen now to learn about: Why…
Hospitality Daily PodcastPower Up Your Profits with Plant-Based Menu Options - Meredith Marin, Vegan Hospitality
In this episode, Meredith Marin, CEO of Vegan Hospitality, shares insights on how to cater to vegan guests and the importance of plant-based options in the…
Hospitality Daily PodcastHow We Give “Free” Money to Our Communities (And The Results It Drives) - Simon Mais, EOS Hospitality
In this episode, Simon Mais, CEO of EOS Hospitality, shares how his company has developed a way to give back to the communities it operates in without reducing…
Hospitality Daily PodcastWhy I Gave A Billionaire a Fridge Full of Coke: What I've Learned About High-Touch Service in a High-Tech World - Nikheel Advani, Grace Bay Resorts
In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on excellence in…
Hospitality Daily PodcastThe "Caribbean Hug" Surprised Me, Then Made Me Want To Amplify Authentically Local Hospitality - Nikheel Advani, Grace Bay Resorts
In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on leveraging…
Hospitality Daily PodcastHow Our Beach Walk Arrival Sets The Stage for Wellness - Nikheel Advani, Grace Bay Resorts
In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares insights on how wellness…
Hospitality Daily PodcastAbundance Mindset Mentorship - Nikheel Advani, Grace Bay Resorts
In this episode, Nikheel Advani, co-founder, chief operating officer, and principal at Grace Bay Resorts in Turks and Caicos, shares his journey and insights…
Hospitality Daily PodcastHow to Unlock Potential Through Leadership in Hospitality - Dr. Matthew Ohlson, University of North Florida
In this episode, Dr. Matthew Olson, professor at the University of North Florida and director of the Taylor Leadership Institute, shares insights on what it…
Hospitality Daily PodcastHow We Provide Fully Integrated, Transformational Experiences - Tony Greenberg, SingleThread
In this episode, Tony Greenberg, co-owner of SingleThread, shares insights into the strategy and unique approach that has helped SingleThread become one of the…
Hospitality Daily PodcastCultivating Heartfelt Hospitality - Nathan Woods
In this episode, Nathan Woods shares his insights on cultivating a heart of hospitality and how it can transform both personal and professional interactions…
Hospitality Daily PodcastHow Stories Unlock Success in Hospitality - Scott Roby, Storyteller Hospitality
In this episode, Scott Roby, founder of Storyteller Hospitality, shares his journey that led him to create a consultancy focused on story-based business…
Hospitality Daily PodcastHow Our Former Summer Camp Become One of The Best 100 Hotels in the World - Lisa Karvellas, Cedar Lakes Estate
In this episode, Lisa Karvellas, co-owner of Cedar Lakes Estate, shares insights on how her business has achieved recognition as one of the Travel & Leisure…
Hospitality Daily PodcastSecrets to a 4% Employee Turnover Rate: Here's How We Earned Inc. 500 Best Places to Work Recognition - Lisa Karvellas, Cedar Lakes Estate
In this episode, Lisa Karvellas, co-owner of Cedar Lakes Estate, shares insights on how she and her sister transformed a former summer camp into a high-end…