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The Big Tech Shift Coming to Hotels In Next 24 Months: My Unfiltered Thoughts on Personalization in Hospitality - Martin Soler
In this episode, Martin Soler, a former hotel general manager who is now a fractional CMO for large travel tech companies and the co-founder of 10minutes.news, shares his insights on how hotels can use technology to provide personalized experiences for their guests at scale.
Listeners will learn:
Why only 9% of most hotels' guests are likely to return (12:51)
How to gather meaningful guest information to surprise and delight them without being annoying (14:23)
Martin's bold prediction about a big tech shift coming to the hotel industry in the next 24 months (08:33)
The importance of having a…
The skinny
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