Shows / Business of Tech: Daily MSP News & IT Services Analysis
Business of Tech: Daily MSP News & IT Services Analysis
Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business. Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent…
Episodes
Business of Tech: Daily MSP News & IT Services AnalysisSupply Chain Risk Designations Are Reshaping Federal AI Procurement
The episode centers on the federal government's evolving approach to AI vendor governance, underscored by the recent directive from President Donald Trump for…
Business of Tech: Daily MSP News & IT Services AnalysisHardware Cost Volatility Forces MSPs to Reprice Contracts and Restructure Service Models
Enterprise IT spending is projected to reach $4.5 trillion by 2026, but this growth is concentrated in software, cloud services, and AI infrastructure for…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: What Your Distributor Will and Won't Own — Jason Beal, Exclusive Networks
The episode centers on the evolving responsibility and risk allocation within cybersecurity distribution, with particular focus on Exclusive Networks’…
Business of Tech: Daily MSP News & IT Services AnalysisAnthropic Refuses Pentagon AI Demands; Burger King's AI Monitoring Raises Privacy Risks
Anthropic’s refusal to remove safeguards against mass domestic surveillance and fully autonomous weapons in its interactions with the Department of Defense…
Business of Tech: Daily MSP News & IT Services AnalysisPentagon Pressures Anthropic for AI Access; VMware Exit Costs and Compliance Risks for MSPs
The episode’s central development is the ongoing dispute between the U.S. Department of Defense and Anthropic regarding Pentagon demands for unrestricted…
Business of Tech: Daily MSP News & IT Services AnalysisGoldman Sachs Reports $700B AI Spend Yields No US GDP Growth; 40% of AI Projects Face Cancellation
Recent analysis from Goldman Sachs indicates that $700 billion in AI investment during 2025 resulted in no measurable U.S. GDP growth, with most AI equipment…
Business of Tech: Daily MSP News & IT Services AnalysisRemote Monitoring Tool Abuse Surges, Microsoft Copilot Control Failures, and AI’s Channel Impact
Cybercrime’s escalation has reached a projected $12.2 trillion annual impact by 2031, with a notable surge in remote monitoring and management (RMM) tool…
Business of Tech: Daily MSP News & IT Services AnalysisIT Salary Compression, AI Trust Decline, and Vendor Consolidation Impact MSP Strategies
Recent data highlights a growing disconnect between technology spending and measurable business outcomes, with small business optimism softening and widespread…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Few AI Projects Reach ROI Without Partner Readiness — Jessica Yeck, TD SYNNEX
The discussion centers on the implementation challenges and partner enablement strategies for artificial intelligence (AI) within the technology channel…
- Business of Tech: Daily MSP News & IT Services Analysis
Creative AI Go-to-Market Strategies for MSPs in 2026: SMB Community Podcast
Welcome to a feed drop ofthe SMB Community Podcast, the longest-running MSP-focused podcast in the industry. Hosts James Kernan and Amy Babinchak dive deep…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Operations: Automate Only After Operations Are Excellent — Brian Harmison, Corsica Technologies
Corsica Technologies’ reported 105% year-over-year growth in managed services bookings stands out as the primary development, indicating heightened demand for…
Business of Tech: Daily MSP News & IT Services AnalysisAI Agents for MSPs: Production Agents Still Aren't Reliable — Ran Aroussi, Muxie
Agentic AI is being deployed as production infrastructure in enterprise settings, but prevailing frameworks remain unreliable for mission-critical operations…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Partner Programs: AI CapEx Is Shrinking Channel Share — Business of Tech Lounge with Jay McBain
The central development addressed is the disconnect between rising overall IT spending and the declining channel share for MSPs and IT partners. Dave Sobel, in…
Business of Tech: Daily MSP News & IT Services AnalysisGenerative AI Drives Tech Spend Shift as Channel Margins Face Pressure
Global technology spending is projected to reach $5.6 trillion by 2026, with nearly two-thirds of this investment directed toward software and computer…
Business of Tech: Daily MSP News & IT Services AnalysisAI Operational Risk, Sovereign Cloud Mandates, and MSP Compliance Liabilities Examined
Mid-market organizations are transitioning from pilot projects to operationalizing generative AI and agentic workflows, according to a TechEYE article and Tech…
Business of Tech: Daily MSP News & IT Services AnalysisAI Raises Workloads and Burnout: HBR Study, Medical Risk, and New Governance for MSPs
Artificial intelligence (AI) is intensifying workloads rather than alleviating them, leading to increased burnout and declining decision quality, according to…
Business of Tech: Daily MSP News & IT Services AnalysisOpenAI Introduces ChatGPT Ads and Enterprise Agent Platform; Anthropic Releases Opus 4.6
OpenAI’s twin initiatives to monetize ChatGPT’s free tier through ads and launch the Frontier enterprise agent platform represent a shift in the AI provider’s…
Business of Tech: Daily MSP News & IT Services AnalysisIT Spending Rises but Channel Share Falls; AI Arms Race and Shrinking Jobs Impact MSPs
IT spending continues to expand, with North America projected to lead a 12.6% increase to $2.6 trillion, primarily due to hyperscaler investments in AI…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: AI Pilots Stall Without a Defined Problem — Ashwin Mehta
AI pilot programs are consistently failing to deliver measurable business value, with a primary cause identified as a lack of clearly defined problem…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Acquisitions: What OpenAI in SHIELD Means for MSPs — Seth Robinson
OpenAI’s direct investment and technical involvement with Thrive Holdings, specifically through its partnership with SHIELD Technology Partners, presents a new…
Business of Tech: Daily MSP News & IT Services AnalysisAI Fails to Deliver ROI for CEOs While Bot Traffic Surges and CISA Targets End-of-Life Devices
A PwC survey of over 4,400 CEOs across 105 countries found that 56% report artificial intelligence has not delivered meaningful revenue growth or cost savings…
Business of Tech: Daily MSP News & IT Services AnalysisOpenAI Enters Ads and Consulting; AI Deployment Shifts Liability and Costs for MSPs
The primary development centers on the shift toward smaller, task-specific AI models within enterprises and how this shift is primarily about transferring…
Business of Tech: Daily MSP News & IT Services AnalysisCISA Ransomware Intelligence Lag, Azure TLS Cutoff, and Risks from AI Skills Marketplaces
The episode focuses on current security risks and limitations in industry intelligence, highlighting that CISA’s Known Exploited Vulnerabilities (KEV) catalog…
Business of Tech: Daily MSP News & IT Services AnalysisAI Adoption Outpaces Trust, Microsoft Sets NTLM Deadline, Right to Repair Expands
The episode centers on the expanding adoption of artificial intelligence (AI) tools among workers alongside a notable decline in confidence. According to a…
Business of Tech: Daily MSP News & IT Services AnalysisSmall Business Optimism, Trillion-Dollar IT Services Projections, and Unmanaged AI Agent Risks
The episode centers on the structural shift in managed services driven by the adoption of autonomous AI agents and the resulting accountability challenges for…
Business of Tech: Daily MSP News & IT Services AnalysisMike Riggs Joins Empath: Moving from Founder-Led Vision to Formal Product Governance
The appointment of Mike Riggs as Chief Product Officer at Empath signifies the company's transition from founder-led intuition to formalized product…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Choose Maker, Shaper or Taker First — David Espindola
The episode centers on practical approaches for Managed Service Providers (MSPs) and IT leaders assessing artificial intelligence (AI) adoption, with David…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Private Equity: AI-Fueled Rollups Squeeze Smaller MSPs — Business of Tech Lounge with Rich Freeman & Jessica C. Davis
The current wave of managed service provider (MSP) consolidation and rollups is being distinguished by the integration of advanced artificial intelligence (AI)…
Business of Tech: Daily MSP News & IT Services AnalysisMoltbot’s Security Flaws, Apple’s Supply Challenges, and Windows 11 Trust Issues Analyzed
The emergence of Moltbot, an open source AI agent designed to operate across various messaging platforms and automate tasks through local device execution, is…
Business of Tech: Daily MSP News & IT Services AnalysisFrance Moves to Digital Sovereignty, South Korea's AI Law Challenges, and Microsoft Earnings Signal AI Dependence
France’s decision to discontinue American collaboration platforms such as Zoom and Microsoft Teams for government use—replacing them with the domestically…
Business of Tech: Daily MSP News & IT Services AnalysisChannel Spending Tops $4 Trillion as MSPs Face Integration and AI Accountability Risks
Global channel sales in IT are projected to exceed $4 trillion this year, with two-thirds of total spending driven by partner-led deals, according to Omdia…
Business of Tech: Daily MSP News & IT Services AnalysisAI Adoption Stalls Among Workers While Leadership Advances and Organizational Risk Grows
AI adoption within organizations is increasingly polarized, with Gallup data cited showing that while 77% of technology professionals use AI at work, overall…
Business of Tech: Daily MSP News & IT Services AnalysisGlobal Managed Services Slowdown and Distributor Growth Highlight Shifting IT Service Models
Global managed services contracts are experiencing reduced momentum as buyers display notable hesitation to commit to long-term agreements during a period…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Operations: Zero-Touch Apple MDM Starts With Workflow — Rob Calvert, Second Son Consulting
This Business of Tech episode delves into the critical alignment of technology with how people work, emphasizing the strategic advantage for businesses…
Business of Tech: Daily MSP News & IT Services AnalysisMSP M&A: Buyers Now Pay for Operating Models, Not Revenue — Business of Tech Lounge with Abraham Garver
The episode centers on structural changes in the Managed Service Provider (MSP) mergers and acquisitions (M&A) landscape, with a focus on the increased…
Business of Tech: Daily MSP News & IT Services AnalysisWhy AI ROI Is Elusive: Model Drift, Personal Data Use, and Workflow Liabilities
Anthropic’s disclosure of model drift within its Claude AI system highlights growing risks surrounding governance and ongoing alignment of artificial…
Business of Tech: Daily MSP News & IT Services AnalysisAuthority Challenges for MSPs: Deepfake Risks, AI Security Shifts, and Vendor Accountability
Escalating distrust in identity systems and misuse of AI are forcing a shift in security accountability for small and midsize businesses. Recent analysis…
Business of Tech: Daily MSP News & IT Services AnalysisPC Rebounds, AI Surges, MSPs Expand, Guard's Rae, OpenAI Focuses
PC spending has seen a significant rebound, with Gartner reporting a 9.3% rise in worldwide PC shipments in late 2025, primarily driven by corporate IT…
Business of Tech: Daily MSP News & IT Services AnalysisAI Ads, Automation Risks & VR Exits: The Business of Tech
OpenAI is introducing advertisements into ChatGPT for free and ChatGPT Go users, aiming to fund artificial general intelligence development. These ads will be…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Why Gotcha Phishing Tests Backfire — Craig Taylor, Cyberhoot
The discussion highlights the limitations of traditional cybersecurity training methods, emphasizing that a psychology-informed approach with positive…
Business of Tech: Daily MSP News & IT Services AnalysisAI Risk for MSPs: Governance & Liability in Managed Services
The discussion centers on the rapidly evolving landscape of AI adoption within businesses, highlighting a significant gap between individual user…
Business of Tech: Daily MSP News & IT Services AnalysisMSP AI Governance and Platform Risk as Apple, Google, and Pax8 Shift Control
Apple has introduced Creator Studio, a subscription-based suite that embeds AI-assisted features directly into familiar productivity and creative tools while…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Skills Obsolescence, Rising Cloud Power Costs, and Vendor Consolidation
This episode examines why growing concern over AI-driven skills obsolescence is less about workforce displacement and more about authority, accountability, and…
Business of Tech: Daily MSP News & IT Services AnalysisAI Governance for MSPs as Copilot Control and Platform Automation Expand
Rising workplace use of artificial intelligence is outpacing organizational governance, according to data from Microsoft and Gallup. Microsoft reports global…
Business of Tech: Daily MSP News & IT Services AnalysisMSP AI Automation Shifts Risk, Pricing, and Operational Responsibility
Slowing U.S. job growth alongside rising labor productivity highlights how organizations are replacing hiring with automation and AI-driven systems. Government…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Transforming Procurement Processes with Autonomous Sourcing Solutions
Procurement is experiencing a significant shift as organizations increasingly adopt automation and artificial intelligence (AI) to enhance sourcing…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Acquisitions: How Small Biz Thoughts Chose Its Buyer — Business of Tech Lounge with Karl Palachuk
The recent acquisition of Small Biz Thoughts and IT Service Provider University by MSP Radio marks a significant shift in the landscape of resources available…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Navigating Automation, Accountability, and Governance Challenges
Intel has launched its Core Ultra Series 3 central processing units, utilizing its new 18A process technology, which aims to enhance performance and efficiency…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Google and OpenAI's New Tools Raise Trust and Liability Concerns
Google has introduced an AI-powered inbox view for Gmail, designed to enhance user experience by transforming the traditional email interface into a…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Microsoft Teams Enhances Security Features for Managed Service Providers
Microsoft has announced significant changes to its Teams platform, set to take effect on January 12, 2026. The platform will automatically enhance messaging…
Business of Tech: Daily MSP News & IT Services AnalysisMSP AI Risk Management as Shadow AI Adoption Reshapes Trust and Automation
Artificial intelligence adoption is accelerating without formal ownership as employees, customers, and patients integrate AI tools into daily decisions…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Hiring Challenges: Navigating Labor Shortages and AI Impact on Workforce Strategy
The U.S. economy demonstrated robust growth in the third quarter of 2025, with a gross domestic product (GDP) increase of 4.3%, according to the Commerce…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Become a Managed Intelligence Provider — Chance Weaver, Pax8
Managed Service Providers (MSPs) are encouraged to shift their focus from traditional infrastructure management to becoming Managed Intelligence Providers…
Business of Tech: Daily MSP News & IT Services AnalysisAI in the Service Desk for MSPs: Keep a Human in the Loop — Mathieu Tougas, Mizo Technologies
The conversation centers on the evolving role of automation in Managed Service Providers (MSPs), particularly the implementation of human-in-the-loop AI…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Digital Identity Is the Real Thriller — Robbie Bach
Robbie Bach, former president of Microsoft's Entertainment and Devices Division, discusses his transition from technology executive to author of political…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Compliance: What Selling IT to Government Demands — Laith Pahlawan, OrangeCrew
Laith Palhawan, CEO and founder of OrangeCrew, has successfully transitioned his managed IT services company into the public sector by becoming GSA certified…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Automation Strategies: How to Scale Without Relying on Human Labor in 2026
The episode reviews the outcomes of predictions made for 2025, highlighting the evolving role of automation and AI in Managed Service Providers (MSPs). Key…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Automation: Automating 35% of Incoming Tickets — Matthew Nikravesh, Solarus Technologies
Matthew Nikravesh, CEO and co-founder of Solarus Technologies, discussed the evolution of managed services in response to the increasing demand for cloud…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Profitability: Margins Hold as Revenue Growth Cools — Business of Tech Lounge with Peter Kujawa
The episode features a discussion on the current state of profitability and revenue growth within the Managed Service Provider (MSP) industry, highlighting…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Navigating AI Accountability and Job Market Shifts in 2025
Conflicting jobs data indicates a complex economic landscape for IT service providers, as the unemployment rate in the tech sector has risen to 4% with a loss…