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AI Agents for MSPs: Production Agents Still Aren't Reliable — Ran Aroussi, Muxie
Agentic AI is being deployed as production infrastructure in enterprise settings, but prevailing frameworks remain unreliable for mission-critical operations. Dave Sobel and Ron Aroussi from Muxie underscored that while AI agents are functional—especially in non-deterministic contexts like customer support—expectations of deterministic, workflow-based reliability are not met. The move from demonstration agents to production-scale tools brings heightened attention to issues of reliability, observability, and especially risk of vendor lock-in for Managed Service Providers (MSPs) and their…
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