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AI for MSPs: Choose Maker, Shaper or Taker First — David Espindola
The episode centers on practical approaches for Managed Service Providers (MSPs) and IT leaders assessing artificial intelligence (AI) adoption, with David Espindola detailing the crucial distinction between “maker,” “shaper,” and “taker” strategies. David Espindola emphasizes that organizations must intentionally decide their role in AI development and use—whether building proprietary systems, shaping solutions atop existing models, or simply consuming pre-built capabilities. This decision, he notes, is foundational for aligning risk tolerance, investment, and technical capacity with…
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