Shows / Business of Tech: Daily MSP News & IT Services Analysis
Business of Tech: Daily MSP News & IT Services Analysis
Vendors are rewriting the rules on MSPs faster than anyone can track — pricing, partner programs, liability, and now AI. Business of Tech is the daily MSP news briefing that tells you what changed and what it means for your business. Every weekday, channel veteran Dave Sobel picks the MSP and IT services news that actually moves your margins, contracts, and risk, and answers the one question that matters: Why do we care? No vendor cheerleading and no press-release rewrites — independent…
Episodes
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Navigating Control and Accountability in Automated Services
Thrive, a global technology outsourcing provider, is pursuing a $1 billion market position by the end of 2029, following significant revenue growth and 27…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Ransomware Shifts to Hypervisors, AI Risks, and Regulatory Challenges
Ransomware payments have decreased by 33%, dropping from approximately $1.1 billion in 2023 to $734 million in 2024, according to a report from the Financial…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Navigating Governance, Quality Control, and New Procurement Guidelines
Analyst firm Forrester has projected that AI-native cloud solutions could generate $20 billion in revenue by 2026, significantly reshaping enterprise IT…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Navigating Hiring Challenges and IT Spending Trends in 2025
Global IT spending is projected to reach its highest level in 30 years, driven primarily by investments in artificial intelligence (AI) and cloud services…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Sell Security as Revenue Protection — Scott Alldridge, IP Services
Scott Alldridge, CEO of IP Services and author of the Visible Ops series, emphasizes the necessity of viewing cybersecurity as a growth driver rather than a…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity Risks: OpenAI's Warning on AI Models and Zero-Day Exploits
OpenAI has released GPT 5.2, a new model that reportedly outperforms industry professionals across 44 occupations in benchmark tests, completing tasks over 11…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Navigating Adoption Challenges and Governance in 2025
Microsoft's analysis of 37.5 million de-identified conversations from its CoPilot feature indicates that AI assistants are becoming increasingly integrated…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Overcoming Trust Issues and Embracing Personalized Solutions
AI adoption among business leaders is facing significant skepticism, as a recent survey by Workato and Harvard Business Review revealed that only 6% of over…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Addressing Adoption Challenges and Cybersecurity Risks in 2025
AI adoption is facing significant challenges, as evidenced by Microsoft's CoPilot Plus initiative, which accounted for less than 10% of systems shipped in Q3…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Navigating Job Cuts and AI Complexity in 2025
The managed service provider (MSP) market is projected to grow significantly, with a valuation increase from $337.6 billion in 2024 to $406.74 billion in 2025…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Automation: Agentic Automation Is Replacing RPA — Chris Radich, UiPath
Chris Radich from UiPath discusses the transition from traditional Robotic Process Automation (RPA) to agentic automation, emphasizing its potential to…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Addressing Identity Risks and Account Control Fraud in 2025
The integration of advanced AI capabilities in tools like OpenAI Atlas and Microsoft Teams has raised significant security concerns, particularly regarding…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Pricing Pressure: Microsoft 365 Subscription Hikes and Their Impact on Margins
Microsoft has announced a price increase for its Office productivity software subscriptions, set to take effect on July 1, 2026. The Microsoft 365 Business…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Addressing AI-Driven Threats and Rising RAM Prices
Amazon Web Services (AWS) has made significant advancements in artificial intelligence (AI) at its reInvent event, introducing a new AI training chip, Trainium…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Addressing AI Vulnerabilities and Account Takeover Fraud Risks
AI-integrated tools, such as OpenAI's Atlas and Microsoft Teams, are introducing new trust and identity risks, particularly through vulnerabilities like prompt…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: OpenAI's Code Red and the Need for Data Governance in IT Services
OpenAI has declared a "code red" as it faces intensified competition from companies like Google and Anthropic, prompting a shift in focus towards enhancing the…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Addressing Rising Costs and Job Losses in Small Businesses
Small businesses in the U.S. are facing rising costs and job losses, with 70% of owners citing inflation as their primary concern, according to a recent Bank…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Shadow IT Is Your Endpoint Blind Spot — Business of Tech Lounge
The episode discusses the increasing complexity of endpoint security, driven by the rapid proliferation of devices due to remote work, BYOD policies, and the…
Business of Tech: Daily MSP News & IT Services AnalysisAI Transparency Regulations Impacting MSPs: German Court Ruling on OpenAI Training Data
A German court has ruled that OpenAI's training of its GPT-4 and GPT-4.0 models involved copyright infringement, requiring the company to disclose the…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Cybersecurity: Governments Target Russian Cybercrime and New Offensive Strategies
The United States, United Kingdom, and Australia have imposed sanctions on the Russian hosting provider MediaLand due to its facilitation of ransomware…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Bridging the Skills Gap and Enhancing Cloud Managed Services Profitability
Cloud managed services are experiencing rapid growth, with the market projected to expand from approximately $50.62 billion in 2025 to $120 billion by 2035…
Business of Tech: Daily MSP News & IT Services AnalysisAI Liability for MSPs: Transparency Beats Neutral AI — Bruce Schneier & Nathan E. Sanders
The discussion centers on the book "Rewiring Democracy," authored by Bruce Schneier and Nathan E. Sanders, which explores the implications of artificial…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Events: Micro Communities Are Beating Mega Conferences — Business of Tech Lounge with Jessica C. Davis
MSP events are experiencing a notable shift, with a growing preference for smaller, localized gatherings over traditional mega-conferences. Jessica Davis…
Business of Tech: Daily MSP News & IT Services AnalysisCyberattacks Surge 85% During Shutdown; Telecom Security Regulations Weaken Amid AI Evolution
Cyberattacks against U.S. government employees surged by 85% during the recent government shutdown, with projections estimating over 555 million attacks by the…
Business of Tech: Daily MSP News & IT Services AnalysisAI Race Heats Up: Google Gemini 3, Intuit ChatGPT, OpenAI Codex MAX, and EU GDPR Changes
Google has launched its latest AI model, Gemini 3, which is designed to enhance multimodal processing capabilities by simultaneously handling text, images, and…
Business of Tech: Daily MSP News & IT Services AnalysisMicrosoft's AI Agent 365 Launch, Vendor Integrations, and Cybersecurity Media Consolidation
Microsoft has launched Agent 365, a management platform designed for overseeing AI agents within enterprise environments. This platform, now available in early…
Business of Tech: Daily MSP News & IT Services AnalysisAI-Driven Cyber Threats Surge: SMBs Embrace MDR, Shadow AI, and Evolving Malware Tactics
The rise of artificial intelligence (AI) in cyber attacks is prompting small and medium-sized businesses (SMBs) to adopt managed detection and response (MDR)…
Business of Tech: Daily MSP News & IT Services AnalysisIT Budgets Surge as AI Reshapes Roles; VMware Disruption Sparks Modernization Opportunities
The recent partnership between OpenAI and Search Kings, a digital marketing firm, aims to provide ChatGPT services to small and medium-sized businesses (SMBs)…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Build an AI-First SaaS Prototype in Days — Richardson Dackam
Richardson Dackam, a solo developer known for rapidly creating AI-first SaaS products, shared insights into his development process during a recent episode of…
Business of Tech: Daily MSP News & IT Services AnalysisAI Project Failures: Companies Struggle to Define Problems Amid Talent Gaps and Tech Consolidation
AI proof-of-concept projects are facing high failure rates, with a recent Omdia survey indicating that nearly one-third of companies report complete failures…
Business of Tech: Daily MSP News & IT Services AnalysisAI Use Surges Beyond Guardrails: IT Leaders Face Challenges Amid Shadow AI and New Models
New research indicates that the use of artificial intelligence (AI) is expanding beyond established guidelines, with significant implications for IT leadership…
Business of Tech: Daily MSP News & IT Services AnalysisU.S. Cyber Defense Weakens as CISA Faces Cuts; EU Eases GDPR for AI; UK Tightens Cybersecurity Laws
The expiration of the Cybersecurity Information Sharing Act (CISA) on September 30, 2025, has resulted in a notable decline in U.S. cyber defense capabilities…
Business of Tech: Daily MSP News & IT Services AnalysisAI Adoption Soars: ChatGPT & CoPilot Lead, Trust Issues Persist, and China's KimiK2 Emerges
ChatGPT and Microsoft CoPilot are leading the enterprise AI adoption race, with 67% and 58% of businesses utilizing these tools, respectively, according to a…
Business of Tech: Daily MSP News & IT Services AnalysisJob Market Slows Amid Layoffs; Trust in AI Grows Despite Governance Gaps and SMBs Seek Performance
The U.S. job market is experiencing a gradual slowdown, with the unemployment rate rising to 4.36% in October 2025, according to estimates from the Chicago…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Compliance: CMMC Is Driving SMB Demand — Brantley Pearce, RJ Young
Brantley Pearce, Chief Technology Officer at RJ Young, discussed the integration of IT services, workflow automation, and workplace technology within the…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Only 29% of SMBs Feel Ready for AI — Anurag Agrawal, Techaisle
AI adoption is accelerating among small and mid-sized businesses (SMBs), with 87% of executives believing it will transform their operations within a year…
Business of Tech: Daily MSP News & IT Services AnalysisConnectWise Enhances ASIO, ESET Integrates AI, OpenAI Hits 1M Customers, Trust as a KPI?
ConnectWise has announced enhancements to its Ozzio platform, which now includes expanded third-party patching for over 7,000 applications, improvements to the…
Business of Tech: Daily MSP News & IT Services AnalysisAmazon's Legal Battle with Perplexity AI, Microsoft’s AI Agent Flaws, and Netrix's Ricoh Acquisition
Amazon has initiated legal action against Perplexity AI, alleging that the startup's AI browser improperly accesses Amazon customer accounts by mimicking human…
Business of Tech: Daily MSP News & IT Services AnalysisAI Hype vs. Reality: Cybersecurity Threats Rise, MIT Study Withdrawn, and CMMC Compliance Looms
The Pentagon is preparing to enforce the Cybersecurity Maturity Model Certification (CMMC) requirements for small businesses, with compliance becoming…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Market Surges to $300B, AI Struggles to Scale, and New Tools Transform Business Operations
The managed service provider (MSP) market has surpassed $305 billion and is projected to reach $571 billion by 2033, indicating a strong trend toward…
Business of Tech: Daily MSP News & IT Services AnalysisAI Spending Surges to $300B; Small Business Sales Rise 8% Amid Inflation and Tariff Pressures
AI infrastructure spending is rapidly increasing, with major technology companies such as Google, Microsoft, and Amazon projected to invest over $300 billion…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Tax Planning: 100% Bonus Depreciation Is Back — Andrew Jordan
Andrew Jordan, a CPA specializing in IT services and managed service providers (MSPs), discusses the implications of recent tax code changes for MSPs. The new…
Business of Tech: Daily MSP News & IT Services AnalysisAI Agents for MSPs: Know Assistive From Autonomous — Business of Tech Lounge with Karl Palachuk & Howard M. Cohen
Agentic AI is emerging as a significant force in the managed services sector, with the potential to automate up to 80% of routine tasks. Howard M. Cohen and…
Business of Tech: Daily MSP News & IT Services AnalysisMSP Industry Shifts: AI Investments Rise, Flamingo Challenges RMM Costs, and Accountability Looms
The 2025 State of the MSP Report from TechPartners reveals a rapidly evolving managed service provider (MSP) industry, with nearly half of surveyed MSPs…
Business of Tech: Daily MSP News & IT Services AnalysisFrom Theory to Practice: Quantum Computing's Impact on Security and Business by 2035
Recent advancements in quantum computing are pushing the technology closer to practical application, with companies like Google, IBM, and ICONIC making…
Business of Tech: Daily MSP News & IT Services AnalysisOpenAI Goes For-Profit, New AI Security Threats Emerge, and Microsoft 365 Copilot Expands Features
OpenAI has officially transitioned to a for-profit corporation, a move approved by Delaware Attorney General Kathy Jennings. This restructuring allows OpenAI…
Business of Tech: Daily MSP News & IT Services AnalysisAI Assistants Mislead Users, Wikipedia Traffic Drops, and New Co-Pilots Enhance Collaboration
AI assistants are currently misrepresenting news content 45% of the time, according to a study by the European Broadcasting Union. This research, which…
Business of Tech: Daily MSP News & IT Services AnalysisSmall Business Confidence Dips Amid Inflation; IT Spending to Exceed $6 Trillion by 2026
Small business confidence has declined as inflation concerns rise, with 71% of owners expressing worries about ongoing price increases, according to the latest…
Business of Tech: Daily MSP News & IT Services AnalysisTransforming Small Business Marketing: Thryv's AI-Driven SaaS Strategy for Growth
In this episode of The Business of Tech, host Dave Sobel engages in a conversation with Tammy Cannizzaro, the Chief Marketing Officer at Thryv, a company with…
Business of Tech: Daily MSP News & IT Services AnalysisAI's Role in Empowering Skilled Workers, Cybersecurity as Core for MSPs, and SMBs' Readiness
The podcast episode explores three significant shifts impacting the managed service provider (MSP) and technology landscape. The first topic centers on the…
Business of Tech: Daily MSP News & IT Services AnalysisAI Readiness Gap: Executives Confident, Workers Struggling Amid Federal Shutdown and Scope Creep
Executives are increasingly optimistic about the potential of artificial intelligence (AI) to transform their organizations, with 87% believing it will…
Business of Tech: Daily MSP News & IT Services AnalysisU.S. Cybersecurity Cuts, AI Breach Surge, and Small Business Optimism Plummets Amid Automation
U.S. federal cybersecurity policy has regressed by approximately 13%, according to a report from the Cyberspace Solarium Commission 2.0. This decline is…
Business of Tech: Daily MSP News & IT Services AnalysisOpenAI's ChatGPT Atlas Launches, TeamViewer Integrates with Salesforce, and Serval Raises $47M
OpenAI has launched ChatGPT Atlas, an AI-powered browser designed to compete with Google in the realm of online information searches. Initially available on…
Business of Tech: Daily MSP News & IT Services AnalysisSMBs Boost Cybersecurity Spending but Lack Readiness; AWS Outage Highlights Knowledge Loss
Small and medium-sized businesses (SMBs) are significantly increasing their spending on cybersecurity solutions, with managed detection and response (MDR) and…
Business of Tech: Daily MSP News & IT Services AnalysisWindows 11's AI Features, Salesforce's New IT Service, and Office 2016/2019 Sunset
Microsoft is significantly enhancing Windows 11 by integrating artificial intelligence capabilities, transforming the PC experience into what the company calls…
Business of Tech: Daily MSP News & IT Services AnalysisAI's Impact on Human Agency: Navigating Governance, Ethics, and Productivity in Tech with Jacob Ward
Jacob Ward, a technology journalist and author, delves into the complex relationship between artificial intelligence (AI), human behavior, and social change…
Business of Tech: Daily MSP News & IT Services AnalysisAI for MSPs: Sell Client Workflows, Not Vendor AI Promises — Business of Tech Lounge with Ryan Morris
The podcast discusses the current state of AI adoption among Managed Service Providers (MSPs) and the challenges they face in delivering measurable results to…
Business of Tech: Daily MSP News & IT Services AnalysisHybrid Work Evolves: AI Boosts Productivity, But Young Workers Face Job Declines
Hybrid work is evolving into a strategic approach for organizations, rather than disappearing. Recent data indicates that 43% of small and mid-sized businesses…
Business of Tech: Daily MSP News & IT Services AnalysisF5 Security Breach Prompts CISA Action, NIST AI Risks, SMBs Must Adapt, Apple Boosts Bug Bounty
The Cybersecurity and Infrastructure Security Agency (CISA) has issued an emergency directive for federal agencies to update their F5 products following a…
Business of Tech: Daily MSP News & IT Services AnalysisAI Hype Peaks: Forrester's Predictions, G2's Success, and New Chip Wars with Apple & Intel
Forrester's latest report indicates that the AI hype wave is reaching its peak, with many enterprises expected to delay a significant portion of their AI…