Latest / Business of Tech: Daily MSP News & IT Services Analysis
AI for MSPs: Skills Obsolescence, Rising Cloud Power Costs, and Vendor Consolidation
This episode examines why growing concern over AI-driven skills obsolescence is less about workforce displacement and more about authority, accountability, and liability for MSPs. As AI systems increasingly triage tickets, remediate issues, and shape outcomes, MSPs are absorbing responsibility for decisions made by tools they did not design and cannot fully audit. The mismatch between AI-driven operations and pre-AI contracts, SLAs, and pricing models creates a widening risk gap that directly threatens margins and client trust.
The show then turns to AI infrastructure, focusing on Microsoft’s…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.