Shows / What's Working in Auto
What's Working in Auto
What's Working in Auto looks for the dealerships with the best reviews in the country and tells their story. How do they run the business to make customers happy? So happy they praise the experience in reviews?
Powered by the Widewail Index, host Jake Hughes, Widewail Director of Marketing, finds the leaders in customer experience, the groups and stores that stand out in the eyes of their customers, and brings the people who run them on to explain what is happening behind the feedback.
The…
Episodes
- What's Working in Auto
His First 24 Days as GM | Tim McGaha Fred Anderson Acura
Tim McGaha had been the general manager of Fred Anderson Acura for twenty-four days when we recorded this. He is a variable operations guy by background, with…
- What's Working in Auto
Convenience Is Survival | Robert Larson on Competing With Carvana
Robert Larson is the third generation to run Larson Ford in Lakewood, New Jersey, a store his family opened in 1956 and that just marked its seventieth year…
- What's Working in Auto
AI Beyond the BDC with Dustin Schuler, Marketing Director Bud Clary AG
Ask most of auto retail what AI is for and you get one answer: the BDC, after hours. Dustin Schuler is somewhere else. He runs marketing for Bud Clary Auto…
- What's Working in Auto
WOW Moments: Unreasonable Hospitality in the Service Drive with Roger Pipher, WE Auto
Roger Pipher runs fixed operations for WE Auto Group, a four-store group that has been named a Best Dealership To Work For two years running. He has been in…
- What's Working in Auto
What Comes After Reputation Management with Cuyler Owens
Reputation management is no longer a strategy. It's table stakes. That's where Widewail CEO Cuyler Owens starts, and he doesn't mean reputation stopped…
- What's Working in Auto
How Garber became the highest-rated dealer group in America with Robert Norcross, Marketing Director
We ranked the 150 largest dealer groups in the country by group-level Google rating. Garber Automotive Group came out first, at a 4.9. So we asked their…