Shows / Keys To The Shop : Equipping Coffee Shop Leaders
Keys To The Shop : Equipping Coffee Shop Leaders
A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.
Episodes
- Keys To The Shop : Equipping Coffee Shop Leaders
219 : Building a Winning Food Program w/ Marilei Denila, Culinary R&D Manager, Go Get em Tiger
Coffee shops are not necessarily known for having the best food in town. That is the way it has been for a very long time. Recently though, we are seeing in…
- Keys To The Shop : Equipping Coffee Shop Leaders
2nd First Impression : Tips for Welcoming Customers Back
As shops slowly start to open to customers there are a ton of things to keep in mind and manage. Many of those things we have covered through other episodes or…
- Keys To The Shop : Equipping Coffee Shop Leaders
218 : An Expert's Guide to Elevating your Cold Brew w/ Matt Bushman of Alto Cold Brew
Not all bold brew is created equal! The difference between offering your customers an average experience vs an outstanding one comes down to basics, attention…
- Keys To The Shop : Equipping Coffee Shop Leaders
COVID-19 Focus : Starting the Grocery / Pantry Model in your Shop w/ Ben Shellack of Penstock Coffee Roasters
Alternative forms of income have been helping keep many of you in business during the crisis. The grocery/pantry model has been a very interesting and…
- Keys To The Shop : Equipping Coffee Shop Leaders
Building an Accessible Coffee Menu w/ Joe Marrocco
Joe is back! This time for a shift break episode focused on building a coffee menu from the ground up that is tuned in to meet your customers, and their taste…
- Keys To The Shop : Equipping Coffee Shop Leaders
217 : Should you Roast your own Coffee? w/ Joe Marrocco
Ah roasting coffee, many shop owners are planning what they want their business to look like in the future and how they can make it more resilient and…
- Keys To The Shop : Equipping Coffee Shop Leaders
3 Keys to Building a Better Normal
Operations, People, and Quality. These are three areas I focus on with all of my clients. Each on contains a myriad of subjects and components that we explore…
- Keys To The Shop : Equipping Coffee Shop Leaders
COVID-19 Focus w/ John King, Walkie Talkie Coffee, Canton, OH
Walkie Talkie Coffee was founded by Lindsey and John Kind in the Summer of 2019. The result of a ton of planning, dreaming, and raising support, the shop was…
- Keys To The Shop : Equipping Coffee Shop Leaders
216 : Helping Customers Brew at Home w/ Brian Beyke, I Brew my own Coffee Podcast
Home brewing is gaining more and more ground as our customers, who would normally come in to he shop, are brewing at home and looking for ways to replicator's…
- Keys To The Shop : Equipping Coffee Shop Leaders
COVID-19 Focus: Perspective form Burundi w/ Jeanine Niyonzima-Aroian, JNP Coffee
Today we are hearing from Jeanine Niyonzima-Aroian, the Founder and President of JNP Coffee, Burundi Coffee importer and exporter in operation since 2012…
- Keys To The Shop : Equipping Coffee Shop Leaders
In this Together, but for how Long?
The way we have seen people rise to the challenge, amp up communication, take on a sense of urgency, solve problems, and create a culture that is agile and…
- Keys To The Shop : Equipping Coffee Shop Leaders
COVID-19 Focus w/ Maxwell Mooney, Narrative Coffee, Everette, WA
As we continue our focus series on the COVID-19 crisis and it's impact on specialty coffee, we get talk someone who has been leading the charge for business…
- Keys To The Shop : Equipping Coffee Shop Leaders
215 : Communication and Marketing Master Class w/ Spencer M. Ross, PH.D.
Never before has it been more important to invest in your companies communication and marketing than right now. Connection to our customers and also our staff…
- Keys To The Shop : Equipping Coffee Shop Leaders
214 : Founder Friday w/ Peter Moses of Mighty Oak Roasters in Astoria, NY
It's Founder Friday! Today I am excited to present this live interview with the Co-Founder of Mighty Oak Roasters in Astoria, NY, Peter Moses! You may…
- Keys To The Shop : Equipping Coffee Shop Leaders
You're not Letting People Down
Within the fight to stay open there is a pervasive sentiment that we are "letting people down". I have seen and heard this from many sources of late, including…
- Keys To The Shop : Equipping Coffee Shop Leaders
213 : Coping with Corona using Emotional Intelligence w/ Andrea Hoban
To say our emotions are on high alert these days is quite an understatement. I, like you, have found it difficult to manage let alone even articulate the…
Keys To The Shop : Equipping Coffee Shop LeadersCOVID-19 Focus w/ Lauren Crabbe of Andytown Coffee Roasters
So happy to sit down with Lauren Crabbe Co-Founder of Andytown Coffee Roasters for this episode of our COVID-19 Focus Series. Lauren was a past Founder Friday…
- Keys To The Shop : Equipping Coffee Shop Leaders
Keep or Throw Away?
Does this spark joy? Better said, do the components of your business give life to the business and are they sustainable? Many new programs and tools have been…
- Keys To The Shop : Equipping Coffee Shop Leaders
212 : Refining your Leadership and Systems in a Crisis
The time to lean into optimizing your operations and how you show up as a leader is now. As we get used to the "new normal" everyday, we need to take time to…
Keys To The Shop : Equipping Coffee Shop LeadersCOVID-19 Focus : Jonathan Pascual | Taproom Coffee and Beer | Atlanta, Georgia
This is a wonderful value-driven conversation with someone who is doing a fantastic job caring for his staff and the community as the crisis unfolds. Jonathan…
- Keys To The Shop : Equipping Coffee Shop Leaders
Grace and High Standards
In the middle of all of the upheaval we are fighting for some sense of normalcy and even more so, a sense of grounding. As we iterate and pivot business models…
- Keys To The Shop : Equipping Coffee Shop Leaders
211 : Straight Talk for Coffee Shops w/ The Retail Doctor, Bob Phibbs
Brick and mortar retail is taking a huge hit right now. We are all trying our best to adjust and weather the storm. In the midst of this crisis there is still…
Keys To The Shop : Equipping Coffee Shop LeadersCOVID-19 Focus : Impact on the Supply Chain w/ Ricardo Pereira , COO, Ally Coffee
This crisis is having a massive impact on more than just coffee shops and roasters. It extends out to the farmers who rely on us to purchase and move the…
- Keys To The Shop : Equipping Coffee Shop Leaders
Development in a Crisis
We are shaped by hardship more than times of ease. How we are shaped and who we become after it is largely up to us and will help define our business for the…
- Keys To The Shop : Equipping Coffee Shop Leaders
210 : The Future of Retail w/ Doug Stephens | CEO of The Retail Prophet
The future of retail seems pretty uncertain right now. Many of us are left wondering how things will look at the end of this crisis. What will happen to the…
Keys To The Shop : Equipping Coffee Shop LeadersCOVID-19 Focus : Karl Purdy of Coffee Angel, Dublin, Ireland : Not going quietly, not giving up, and serving well
Karl Purdy is a coffee legend. Credited with kickstarting the specialty coffee movement in Ireland in 1996 he has since founded and run the amazing Coffee…
- Keys To The Shop : Equipping Coffee Shop Leaders
209 : Founder Friday! w/ Linda Thach of Little Skips, Brooklyn, NY
Today on Founder Friday we are talking with Linda Thach, the founder of Little Skips in Brooklyn, NYC! Having come to the states as a Cambodian refugee with…
- Keys To The Shop : Equipping Coffee Shop Leaders
Leading and Understanding Staff Bitterness
Hurt feelings and processing grief are all too familiar to us right now. As an owner you have had to make some tough decisions for the sake of helping the…
Keys To The Shop : Equipping Coffee Shop LeadersCOVID-19 Focus : Erica Escalante, The Arrow | Acting Quickly, Leading Well, and Fighting for Connection
Erica Escalante is no stranger to overcoming challenges. You might say that her experience in starting and running The Arrow in Portland, OR has prepared her…
- Keys To The Shop : Equipping Coffee Shop Leaders
208 : Building a Company that Cares w/ Kyra Kennedy of Baratza
One of the most unique things about Baratza, a legendary 20 year old home grinder company, is that people are not just loyal to them, but that those same…
- Keys To The Shop : Equipping Coffee Shop Leaders
COVID-19 Focus : General Guidance on Talking with your Bank and Landlord w/ Marshall Fuss, Attorney at Law
Today we are talking with past guest Marshall Fuss Attorney at Law. Marshall is attorney and general counsel to the Specialty Coffee Association, World Coffee…
- Keys To The Shop : Equipping Coffee Shop Leaders
On a Resilient Coffee Community
These are hard times. It is difficult to know where to begin in discussing the COVID-19 crisis and its impact on our industry. I have, like many of you, spent…
- Keys To The Shop : Equipping Coffee Shop Leaders
207 : Hope in Difficult Times w/ Kathy Turiano of Joe Bean Coffee Roasters
In the midst of challenging times, there can still be hope and a way forward. Today we welcome back to the show Kathy Turiano to talk about finding hope in the…
- Keys To The Shop : Equipping Coffee Shop Leaders
It's not You, It's Me
Managing poor performance is one of the more frustrating parts of being a leader in the coffee shop. While in NYC for Coffee Fest I receive this great…
- Keys To The Shop : Equipping Coffee Shop Leaders
206 : The Emotional and Social Impact of the Cafe Space w/ Noa Berger
The cafe is an institution of our social lives. More than just a spot to grab a quick coffee, the coffee shop is a place that carries with it a host of…
- Keys To The Shop : Equipping Coffee Shop Leaders
Fear and Trust
Our default in management can often be to live in the extremes. Either we are suspecting everyone and everything as a potential problem or we are way too…
- Keys To The Shop : Equipping Coffee Shop Leaders
205 : Inside the World's Oldest Coffee Shop, Caffe Florian, Venice, Italy
300 Years! That is how long Caffe Florian in Venice, Italy has been in continuous operation serving Venice and the world. In those years Cafe Florian has…
- Keys To The Shop : Equipping Coffee Shop Leaders
204 : Founder Friday! w/ Jeff Taylor of PT's Coffee and Bird Rock Coffee
It's Founder Friday! I am thrilled to be able to feature a conversation with an old friend and coffee OG, Jeff Taylor. Jeff is the Co-Founder and CEO of the…
- Keys To The Shop : Equipping Coffee Shop Leaders
Facilitating Success
Mindset is at the heart of our effectiveness as leaders. As the work of the cafe piles up it is easy to forget about what your role's primary responsibility…
- Keys To The Shop : Equipping Coffee Shop Leaders
203 : Empowering Women in Business w/ Katherine Knapke
In the world of specialty coffee we still have a lot of work to do when it comes to creating a context where women are given the same bias-free consideration…
- Keys To The Shop : Equipping Coffee Shop Leaders
Customer Loyalty
We seem to be addicted. Not to coffee, but to coffee loyalty programs. Whether it's a card or points on the POS, we can't imagine running a business without…
- Keys To The Shop : Equipping Coffee Shop Leaders
202 : Mastering your Finances and Accounting w/ Keila Hill-Trawick of Little Fish Accounting
Too often an otherwise promising business is compromised from lack of attention, simple systems, and tools to manage the finances. This leads to many cafes…
- Keys To The Shop : Equipping Coffee Shop Leaders
Bonus Valentine's Day Episode aka "My wife made me do it"
Okay, so today the tables are turned and I get interviewed by my loving and lovely wife, Lynnsy. Doing something like this podcast requires a good deal of…
- Keys To The Shop : Equipping Coffee Shop Leaders
Prioritizing your Work
It can be hard to organize all the responsibilities you take on when in a leadership role in the cafe. When we don't order our work well it leads to giving too…
- Keys To The Shop : Equipping Coffee Shop Leaders
201 : Igniting your Curiosity w/ Cody Gough of the Curiosity Daily Podcast
Curiosity is the reason we got into coffee. As we go on in our careers though, the world we thought was so big becomes much smaller. We learn the rules, the…
- Keys To The Shop : Equipping Coffee Shop Leaders
Don't Waste Problems
Problems come up all the time in the cafe. We deal with them as best we can but often we are leaving a lot of value on the table with the ways we attack the…
- Keys To The Shop : Equipping Coffee Shop Leaders
200! : From Tragedy to Triumph : Navigating Change w/ Talor Browne of Talormade, Oslo, Norway
Navigating unforeseen change brings about a ton of challenges that, in the moment, seem insurmountable. Today we will be exploring this subject by hearing an…
- Keys To The Shop : Equipping Coffee Shop Leaders
199 : Founder Friday w/ Mario Jimenez of Banana Dang Coffee!
It's Founder Friday! Today we get to talk with Mario Jimenez one of the owners of Banana Dang Coffee in Oceanside, California! Mario and his wife, Thanh-Thanh…
- Keys To The Shop : Equipping Coffee Shop Leaders
3 Keys for Work-life Balance
It is easy for us to be consumed with work. Especially if you are passionate about it and desire to achieve great things, to move the needle in the company…
- Keys To The Shop : Equipping Coffee Shop Leaders
198 : The Evolution of the Coffee Shop w/ Prof. Jonathan Morris
Coffee and the coffee shop have an amazing history. From the Ottoman Empire to your favorite 3rd wave coffee bar, there have been many evolutions and critical…
- Keys To The Shop : Equipping Coffee Shop Leaders
Asking for Help
On bar, things get stressful. We are not just managing the physical space but we are also managing and navigating our emotions. It's all too easy to let our…
- Keys To The Shop : Equipping Coffee Shop Leaders
197 : Getting the most from your Equipment w/ Melissa Vaiden of Counter Culture Coffee
It's tech time! Equipment breaks, that is just a fact of life. How and why it breaks depends on the way we maintain (or don't maintain) it over the corse of…
- Keys To The Shop : Equipping Coffee Shop Leaders
Example > Words
How do you inspire people? This was a question I was asked recently while conducting a day-long workshop for a group of cafe managers. The answer is easy to…
- Keys To The Shop : Equipping Coffee Shop Leaders
196 : Understanding Consumer Preferences w/ Peter Giuliano
Learning about consumer trends and preferences keeps us sharp and relevant. How well our shops do will have a huge impact on everyone in the value stream of…
- Keys To The Shop : Equipping Coffee Shop Leaders
Empowering Staff to make the right Call
It's easy to create an environment in the coffee shop where staff feel they are bound by tight rules and restrictions. In this environment we don't get to see…
- Keys To The Shop : Equipping Coffee Shop Leaders
195 : Organizing the Community w/ Espresso State of Mind founders Javier Alvarez and Joseph W. Gonzalez
Getting your local coffee community to come together can be a powerful way to build networks, friendships, and careers. This is what today's guests have made…
- Keys To The Shop : Equipping Coffee Shop Leaders
Building Trust-Credit
The hardest part about building a team is building trust. It does not happen overnight and requires patience, but more than that, it requires consistency in…
- Keys To The Shop : Equipping Coffee Shop Leaders
194 : Encore Episode! Leadership in the Cafe: 10 Steps to being a People First Leader | Aired January 17 2017
That's it! The year is done and to help us ring in the New Year I am re-airing a classic from way back in the day. January 17 2017 is when "Leadership in the…
- Keys To The Shop : Equipping Coffee Shop Leaders
193 : Founder Friday w/ Colin Whitcomb of Canary Coffee Bar (Before & After Episode!)
It's Founder Friday! Today we get to sit down not once, but twice with Colin Whitcomb of the newly opened Canary Coffee Bar in Milwaukee, WI. In this episode…
- Keys To The Shop : Equipping Coffee Shop Leaders
The Power of "No"
When you start or run a coffee bar you are going to be faced with a ton of options for what products and ideas you will adopt. Saying yes to any and everything…