Latest / Keys To The Shop : Equipping Coffee Shop Leaders

Fear and Trust
Our default in management can often be to live in the extremes. Either we are suspecting everyone and everything as a potential problem or we are way too trusting and offer no structure in order to avoid conflict. Both scare away your staff and make your shop a pretty miserable place to work.
Today we talk about why we need to live in balance with realism and trust in order to create a thriving coffee shop and happy staff.
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The skinny
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